I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

Our loved one was there for several weeks. The furnishings are poor. Very poor. Mattress with…read moreholes in the middle where it has been broken down with many other sick people need to be replaced. The room was poorly cleaned each day, just wiping up what was in the open. The corners in the back looked like they had never been cleaned. Because of the mattress, remember therapy only three hours a day and the other 22 in bed, our loved one has needed extensive chiropractic care because of that. PAM care is poor. I don't know what else to say. Therapy was just nothing - on a child's level. No aggressive therapy. They say if it hurts don't do it. If you went by that philosophy a person would remain an invalid. You know, everyone - literally everyone is just going through the motions and can't wait until it's time to go home. If you don't have someone who can stay with your loved one at least 12 hours, I pity your loved one. Many things will not get done for them. Also, and this is very important - the most important thing is that they offer no financial assistance to anyone - no one!! Most hospitals have "charity care" for those under the federal government 200% poverty level. But NOT PAM. They receive every penny from insurance and still want more. I have never seen such a greedy, non-caring hospital like this one. Now I know why the care was poor. They are vastly understaffed - they save money there. The hospital is not clean - they save money there. Staff almost offended if you ask for help - could be poor wages and they are saving money there. Someone's making a killing! Oh, one plus for them. The only clean thing there is the entry hallway. It shines like a diamond, but the rest of the place - not so much. I don't know if it is a non-profit or profit classified hospital but they do not - absolutely refuse to help the poor with any financial assistance whatsoever. I remember one man who walked the entry way hall a lot, greeting people, saving how's thing going and all that - like he really cared. What a farce! From every thing we saw, a few people are making a fortune, the rest not so much which is why you get mediocre care at P.A.M. Rehabilitation Hospital of Allen, Texas.

I was an intake from the hospital in December of 2022. My daughter had a list of places that would…read moreaccept me, the EMT said take her to The Belmont. Wow was I glad. I would like to recommend The Belmont to anyone and I wish to commend Keith in Housekeeping for doing my laundry so well. Keith is very careful with our clothes. We love him. Mary Ann O'Brien.

My husband was there for 3 weeks and it just kept getting worse. The first 2 days we were there,…read morehis room was crawling with ants so they had to move us to another room and from what I heard, it is a continual problem. The second night he was there, he asked for pain medication and has to ask several times and after 3 hrs., they brought him medication. The room and bathroom was not clean and dirty gloves were left on the floor. He needed a bath and they got to him 5 days later which I found unacceptable. My experience with most of the staff was indifference. They sometimes wouldn't even respond to a question plus in many cases they were hard to understand because of dialect. When approaching one of the desk areas with 2-3 nurses, none of them looked up or acknowledged that I was there and very little eye contact and almost no smiling, I will give a positive shout out to Ruth bc she was the one bright spot there and always had a smile on her face and made you feel as though she cared. My husband truly felt like he was going do die there, so we immediately transferred and had him admitted to the ER in Texas Health in Frisco and had to have his Gall Bladder removed they said was very large, painful and will take quite awhile to heal. With the tests he was given at the Belmont, this was never picked up, so I am grateful that we left there and I absolutely would not recommend it to anyone with a loved one needing assistance. FYI, several doctors in Allen and Frisco had heard of the poor care at the Belmont but I'm not going to throw them under the bus! I would rate our experience as a minus 1. Also, the food is disgusting and smells terrible. Camille H. was spot on with her review. I literally had to leave one evening I felt like I was inhaling urine! Marilyn D.

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

Words cannot express how amazing my team was to me the two weeks I was at the facility. The nurses…read moreand therapists were amazing. Just to name a few nurse Alex, Mia, Ashley, Franklin, and others were amazing. My therapist Logan was amazing along with Cali, Ryan, and others were 100% amazing. And I cannot leave without say thank you to the amazing doctors and case workers that assisted with my care. They all were top choice. The food at the facility was the best. They cared about everything while you were there. Thanks again

This is my rehab after my Stroke in May and I really wish I could get a hold of my therapy team…read morecause I'm not getting good therapy now and I miss Margaret and metal. My walking isn't getting better. I wish I could get in contact with them. I was doing better when I was in encompass. Now I'm alone with no one to watch me walk so I don't fall bc I have cerebral palsy and stroke. I wish I had the help of my therapy team I'm doing out patient at BSW institute for rehabilitation in Plano

PT partners Serge Saithsoothane and staff walked me through recovery after two hip replacements…read more All the providers are knowledgeable, professional, friendly, and truly care about their patients. I could not be happier with my results and my experience. I would recommend them to anyone in need of quality physical therapy. Thank you for all that you do.

As a former patient, I find it necessary to warn patients about the "hidden agenda" of their office…read moremanager who seems so preoccupied with his own agenda that the patient gets lost in the shuffle. I made a good faith effort to have a real conversation with their office manager. It was IMPOSSIBLE. Everyone in the world has insurance today. But, he refused to accept my new insurance which is actually one of the top three nationally. He said, "Cash basis only!" When I asked him to put that in writing and/or email, he refused! That's not just a problem. That is a HUGE RED FLAG! IMHO. His "cash basis only" seems like a highly unlikely scenario in 2026! Then, you should also be aware of his inability to articulate in a clear & concise manner. He says the same thing repeatedly...four of five times each!!! For example, "We are no longer independent." (five times) "We are owned by Methodist hospital." (four times) Either he has dementia and repeats things over & over again or his English is so limited that he is unable to elaborate beyond a few key phrases. If you are expecting him to actually listen to you as the patient, your expectations are misplaced. He will continually speak over you...not to convey anything new...only to force you to listen to something that he has already said. REPEATEDLY! He enjoys the sound of his own voice so much that he fails to listen at all. Failure to listen to the patient proves that he has his own agenda. That lack of respect that he shows towards the patient's input is so unsettling that I have chosen to look for another physical therapy office in our area. That won't be too difficult. There seems to be one on every other corner. I suggest that you look elsewhere too.

Everything!!! It takes forever to get medicines or anything. They have a button to press, but no…read moreone ever came. An employee was outside my door and I was screaming help. No response.

My mom was a resident at Garnet Hill for a couple years and it was the best experience that she and…read moreher family have ever had I want to give a shout out to Jan in the business office. She was wonderful. It was seamless. Thanks again for taking great care of my mother. Janis

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

great staff..food servve very good..pt deprtment superior…read more best reh I have ever been in out of 5 or 6 in past 5 years

My Dad was a patient for 16 days. We were very pleased with the facility and staff. After touring…read moreseveral nursing homes this facility was very clean with NO hint of odor. The nurses, aids and therapist were very friendly and attentive to his needs.

Dude, Idea Physical Therapy is an AMAZING place. The staff was very cool, nice, helpful and knew…read moretheir stuff. I would Highly recommend them if you need physical therapy. I had a horrible neck injury with crazy pain shooting down my arm that I thought was hopeless to fix. "C-Mac" and is awesome assistant help me learn the tools I needed to get better. They both were very encouraging when I flat out didn't want to do any of it. Now, I can sleep better without pain. LOVE ,LOVE, LOVE, THEM and If I ever get hurt again (crossing my fingers I don't) This will be my 1st call. * BONUS - The place is Super clean!

Ideal, Plano , is a very welcoming center. Greg Law is an…read moreexcellent therapist. He knows what he is doing and prescribes individual plans for his patients. He listens and asks how they are feeling what is hurting so he can go the source of pain. His assistants know their patients, offering whatever is needed. They have a good report with the therapists and are ready to help. My experiences there were very positive and helpful. I never dreamed I'd walk independently again. I would definitely use them again.