I arrived at a 3:00PM appointment 15 minutes early. While waiting to check in an employee entered…read morethe lobby to inform the nearly full waiting area that there would be no more employer drug testing done after 3:00PM. I asked about my 3:00PM appointment that I created online and was told that the online appointments are for phlebotomy only. I tried calling before making the appointment online but their phone system is an automated loop with no human beings ever answering the phone. The online appointment was a waste of time. Employer drug testing is walk in only so buckle up for an extended wait. Choose some place else because this place is a clown show.

I arrived at 7:05 as a walk-in and was taken back for annual employee drug screen. MARGO was…read moreexceptionally kind, polite, professional, knowledgeable and fast. The whole process couldn't have gone any better, i was in and out in plenty of time for my shift. Easy self check-in stand, and the patient's first name and last initial was displayed on a TV screen indicating where he/she was in queue. The only negative I might say is limited hours of operation with a 1 hour closure for lunch which might be problematic for some.

Sara Camacho grabbed my male apanadge at my apartment,reported to the cops already.. dr avie need…read moreto stop hiring his rn's based off his male apanadge, reported and filed with eeoc.

I had Karen for speech therapy and I was informed by my parents (care takers with my current…read morestate). Well I guess me ,you know the one with a severe brain injury, I guess I offended Karen. So badly so that I magically finished with therapy and all good to go now. Am I better off now than when I came in their as why yes oh yeah. Does that mean I'm all good to go? No! Why would someone make that poorly inspired decision. I'm not , and nor should anyone, satisfied with the progress I've made.

Billing practices are questionable and talking to the billing department is an exercise in…read morefutility. I saw a doctor in a satellite clinic and had to call and wait repeatedly for injections I got monthly because they hadn't gotten the medication from Springfield. That doctor subsequently left the clinic and I was a victim of patient abandonment when I received a letter saying basically "your doctor left, you're on your own". I won't go back to this facility.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

The most painful blood test I have ever gotten. My while vein throbbed for hours afterwords and…read moreleft a gnarly bruise. Waited an hour to get in for my scheduled appointment and the place closed in an hour with quite a few people still in line. Next time I'm driving to Peoria.

Easy self check in by the pharmacy. I was seen quickly. Sheila, the phlebotomist, was outstanding…read more She was highly skilled and knowledgeable.

I go there fairly regularly to get labwork done and have had good experiences with them. They're…read moreusually able to take me within 5 min. of my scheduled time and I like being able to streamline the check-in process with my phone. Pretty much just in and out with no issues.

I drove an hour to this place and I think I may have left my ID there. I have called multiple times…read moreand no one answers. I have called the customer service hotline multiple times and they have reached out to this site more times than I can count. I don't understand why it's so impossible to just tell me yes or no if my ID is still there so that I don't drive an entire hour for no reason.

If you have a broken bone or ligament issue and our needing help right away this is not your place…read more I have been over two weeks wearing only a sling with no real answers on what is causing my pain, possibly elbow fracture or possibly ligament they have said. I was needing an MRI which is fine but I have now waited another week no call on MRI so I call my insurance and they have not heard from OCI at all, call the nurse she said she has not submitted paperwork yet and it would be another week for her to submit paperwork. Then another week or two before I would be in for the MRI. I am not ok waiting over a month to get help. I have removed myself as a patient and will go elsewhere to seek help. Just warning others dont waste your time when you are in pain and needing help quickly

This place amazed me today. I have never seen a medical clinic with such timing. I saw a nurse for…read moreintake questions. I saw an x-ray technician that took pictures of my hips. I saw a doctor that examined me. the main doctor then saw me, recommended bI lateral injections. the PA then came in and gave me the ultrasound guided injections. then the clerk came in to get information to refer me out for physical therapy. All of this happened in one hour. I highly recommend Dr. Gibson and all of his staff that assisted me today.