We were just at the famous brand shoes in Gravois bluff. My 8 year old told me she has use the…read morerestroom. I said OK. I walked over to an employee and they told me that it's not for public use. I say my daughter is about to wet her pants can she please use your bathroom. They said no. I asked the manager while running her to the front of the store. I can go to Kohl's or I can go to Michael's. So my daughter soiled herself. We left $200 worth of shoes there and I'm not going back. This is unacceptable and I will be telling everyone. Believe I screamed it from the rooftops as we ran through a neighboring store.

Friendly staff that greets you as you enter. Great selection of shoes. I am looking for winter…read moreboots, not a big selection of real winter boots. I'll definitely be back. Practicin6CDC guidelines, masks and social distancing.

This shoe warehouse has something for everyone. If you need dressy or casual, they have styles and…read moresizes for everyone. They seem to have what we need and they offer ship to store or your home. Prices are reasonable and they have a free rewards program for more deals.

Super nice DSW location. The perfect place to buy shoes. Yes, it's pretty pricey, but the place is…read moregigantic. So many options and brands for your shoe-fitting needs! The staff were super friendly and the restrooms were clean as well.

My wife was wanting a new pair of arch support shoes for an upcoming trip. Was surprised it didn't…read moreopen until 11am on Sunday and we waited for about a half hour until it opened. Line was forming when it did finally open. At least 15 customers in the store by 11:05. Good selection, but mot as many choices with arch support as my wife hoped they would have. I also found a pair, but they didn't have my size in the first couple of pairs I looked at. Clean and well lit, overall a good experience. Might want to consider opening earlier on Sunday.

Nice size store. Well lit , organized and shelves well stocked. Shoes for everyone! All styles,…read moresizes and colors available. Accessories of hats, backpacks, socks etc. Staff was friendly and eager to assist. Prices ranged from moderate to overpriced. Something for everyone I believe. Ample parking available.

I use Kohl's as a drop off for Amazon returns . They are very friendly and kind. The store is just…read more"so so". Prices can be a little high for the quality, but they do run frequent sales.

Pretty empty on a Sunday evening, staff was friendly enough but didn't see anything interesting…read morethat I needed. Primarily stopped in for an Amazon return. My wife ended up buying some hair accessories and used the coupon they gave me from my return.

Came in looking for a pair of shoes for my husband. I gravitated more towards the Asics or Brooks…read more Limited selection for both brands and size availability but I found a good pair of Asics which ended up being on sale. I checked out their women's shoes to see if there's anything that tickles my fancy. While I found a few slip ons which would have been excellent for the coming summer months, they did not have any on my size. There were 3 different pairs I considered but no 6.5. I finally went to check out and the lady told me that the shoes are buy one, get one half off. No one told me while I was perusing. She held the pair I was getting for my husband while I checked if there's any I would like to get for half off. I found a pair of Nikes that seemed like they would be cute with dresses. I went with those. They weren't on sale but fairly affordable at less than $80 for the pair. Not to mention the buy one, get one half off sale. Overall, it was a good visit with new shoes for my husband and a surprise pair for me!

I placed an order online to be sent to a family member in another state. It was not received. I…read morecalled customer service and was told to wait 8 days. To call back. I did and then was told I have to wait another 8 days for a research. The so called supervisor by the name of Tambja had the worst attitude. You pay for a service and because the company famous footwear uses an out source delivery company in which they can make a claim against that's why you have insurance. They make the customer wait almost 2 weeks to not issue a replacement or refund. We paid our money. But still no service. The so called supervisor Tambja said it was no manager on duty and would not be one on the next business day. That she works at corporate office. If this type of people work in corporate office. It's a poor reflection on the company I understand now the poor reviews. Just rude and not for the customers. Beware using this company outside of purchasing in store. Because waiting to get results from an online service is terrible!!! Worst service!

Unorganized, lazy, incompetent, bait and switch. Literally moved a sale sign off of the box that I…read morebrought up to the desk and was told at the counter that it was not part of the sale. Wouldn't be stressful, but it happened twice. Why would you have the manager stand behind the counter more worried about his ear piece, rather than helping a paying customer who was trying to buy 4 pairs of shoes. FYI There are other shoe stores that will help a customer especially when it's the only customer in the whole store. Walked out. No sale.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Well first...if you have to use the restroom, don't step foot in here thinking they have one…read moreavailable. How am I supposed to shop for shoes if I have to pee!!?? Then when I ask the clerk she says...."no, we don't have a public restroom. You can go next door if you want................" No thanks. Lost a shoe sale from me. Adding to this, because I know they are not required to have a bathroom, the sales clerks were behind the counter talking about lunch, as I was trying to get their attention.

purchased in store..shoes did not fit. I returned them to the store and they ordered a bigger size…read moreto ship to my house. Paid with my visa on both. I didnt hear anything about my order so I called. Apparently they don't have them in stock even though their system says they do and the only way I can get my money back is via check in 1 month. DO NOT allow them to order in store for you! if you don't get them or they don't fit good luck getting your money back. Horrible business practice. never again will they get a dime from me! Just went on the companies website and low and behold same complaint over and over. And businesses wonder why the Amazon's of the world are running them out of business. Amazon would never make me wait for my money if they sold something they did not have.

I've bought a few things here and used online ordering for my kids in sports game…read more Online pickup is quick and easy. Shopping on the store is just as good. We bought chairs for outdoor games which were very good prices and they last a long time. They have reasonable prices for all your sporting needs. Mouth guards, basketballs, cups, bikes, hoops, sports clothing and more. The staff is always helpful when we need and they greet you as you walk in. We came here to compare prices for a hoop which we saw better elsewhere but overall, not bad.

4/7/2026 I purchased 2 pairs of Nikes. One of them was a pair of Nike REAX, mens size 8. I had…read morethem picked up from the store by a delivery service, I don't drive. I got the shoes, opened the REAX and they are worn, dirty and stained. There is white paint or something similar on the bottoms, on the side and top, there is what looks like splattered Cola or coffee. The laces are dirty and the inside of the shoe has fuzz and dirt. I IMMEDIATELY called the Manchester store and "Wayne" answered in the shoe department. He was 10,000% extremely unhelpful, rude and very off putting with his attitude. He blamed it on the delivery service I used, my response was they dont work for Academy, they are a delivery company. He then says well what do you want me to do about it? So I hung up and called to talk to a manager. The manager "James" was worse than the first guy, so apparently I was going to get no where with him either. So here I am, stuck with worn, dirty Nikes that I paid 100$ for! NEVER WILL I RECOMMEND THIS COMPANY NOR WILL I EVER SPEND ONE MORE CENT WITH THEM.....​​