DO NOT GO HERE. The level of unprofessionalism is UNREAL. For starters, the office manager told me her name was NoneYa Business. And the way I was treated by Dr. Brian Wolff was completely unprofessional and rude. I will NEVER step foot in this office again and I highly encourage everyone to continue their search for another podiatrist. I would never allow anyone in this office to facilitate care for anyone I know. I also cannot imagine trusting this office to perform surgery after I was treated so poorly by them.
Here's the story:
The red head manager - I'd like to tell you her name but I can't because she told her name was NoneYa (None Ya Business to be exact) is extremely rude. And yes, she really told me that was her name - TWICE. So you can see the level of professionalism going on here.
Here's what happened: I went for my follow up appt. and I was appx 7 minutes late. They said I would need to wait and they would fit me in and I said no problem. I asked NoneYa how long they thought it might be and they said they didn't know. I was not upset by that, I was not upset in any capacity. Then she said the doctor was in with the person before me.
So I said, 'oh ok, so she is running late? Then I said, 'that is not an issue I can wait.' I really did not care at all, I was late myself. And my question was simply me trying to understand the situation because NoneYa had already told me a few times I was late. I felt less bad about being a few minutes late because she was also running behind. Which is totally normal, don't think I've ever seen a doctor at the allotted time, as most everyone can agree with. But for some reason asking if the doctor was running late triggered something and NoneYa got really rude. Like she thought I was trying to blame it on the doctor, which I wasn't. Then she said 'no it was the person after me that they gave my appt to'.
To which I replied 'ok, makes sense' and I asked could I swap appt times with that person. So they are in my appt currently because I was late and so then maybe I could just go into their slot which was directly after my scheduled slot. Again I was not upset at waiting in any way, shape or form. Basically it just seemed like common sense.
And that was a big problem for her. Then she just started getting really rude at me for being late. She started yelling at me saying it was my fault because I was late. And just generally being really rude like 'You realize I'm trying to help you' but in a very rude and condescending way.
I was honestly confused, I couldn't figure out why any of this really mattered. It just seemed like a non-issue. That person took my slot, I can take their slots. The slots are all the same length of time - what is the issue here? Everyone would be seen and the doctor is not losing a slot, etc.
It was also at this time I was told that the appointments are just 15 minutes each. Honestly I knew my appt would be short and I had planned to actually buy some inserts from them while I was there and talk to them about custom inserts. The only reason I asked if I could swap appts w/ the person who was in my slot was because then I could give my office an idea of when I would be back. I can't express how NOT a big deal waiting was to me.
But the rudeness, that was a very BIG deal to me.
So at this point NoneYa disappeared and comes back with what I assume is the PA. They kind of reiterate the same stuff to me about being late which I understand. But I do find it REALLY weird how they keep trying to put all this blame on me. We're talking about 7 minutes here. And just FYI for anyone: When a medical professional starts blaming you for things that are really not a big deal that should be a huge RED flag that your health is NOT their priority. With the whopping 15 minutes they give you and the fact that there is no wiggle room for error on anyone's side I'm struggling to really understand how this qualifies as real medical care. What if someone presents with an issue you weren't expecting - just gonna still push them out the door at 15 mins? This is not an appropriate way to run a business caring for other people but I digress. Back to the story...
And I ask them again if I can just swap appointments with the person after me, who is in there now. Things were getting heated and they were not listening to me at all.
I started asking them things like "do you even hear yourself?" "This doesn't make any sense", "I don't understand what is even going on here." etc. The PA then gets a little testy and says that talking to me is useless - clearly I don't want to hear what they had to say. At which point I def. got upset because that wasn't true at all. This entire scene has blown up out of NOTHING. All because I simply asked a common sense question.
And they disappear and this scenario repeats itself like 2 times. Finally at one point they tell me to resched read more
