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    Wolff Lobster

    5.0 (12 reviews)
    Closed 10:00 am - 6:00 pm

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    The Tides Beach Club Restaurant

    The Tides Beach Club Restaurant

    3.7(132 reviews)
    1.0 mi
    $$$

    We had a beautiful lunch on the porch overlooking the ocean here. The service was excellent. The…read morecrab cakes were fantastic. The view and ambience was an A+++. I highly recommend.

    After years & years of trips to Kennebunkport this was our worst hotel stay by far…read more.. Staying July 27 - Aug 1st, 2026 (5 nights) Things started badly from the second we approached the front desk. We arrived a little after 3pm on Mon. July 27, 2026 for check in (guest check in is between 3-9). We were told the room wasn't ready, no problem. Decided to grab a drink and wait outside, beautiful weather. Gorgeous area, directly across from the beach. Around 4:15pm we were told the room was ready. Great! We carried our luggage up and were ready to relax/shower before dinner. Walked in and were immediately hit with a VERY strong chemical smell. Sat down and started thinking this doesn't seem right. My eyes and throat started to burn. Seemed like something strong mixed with bleach. We opened the windows and decided it's best to ask the front desk for help. Went back downstairs and spoke with the manager - David. Very kind and tried his best to help with the odor. He informed us that all the rooms are filled, but he could try and air the room out with fans and get rid of the smell. Again no problem, things happen. Head back to the lobby to WAIT. Around 5pm (we still had the keys) my husband -Darren decided to go into the room and check it out. David greeted me as I was sitting on the sofa in the lounge/restaurant around the same time. He told me that the room was ready, he had let the room air out for the last hour. It no longer has the chemical smell, but it does kind of smell like the restaurant. That was strange, but at this point we just wanted to get settled. I got up and walked towards the stairs as Darren was headed back down. He informed me that the bleach and cleaning spray was still beyond strong. My husband is not usually affected by strong scents, and was getting a headache. I did not go back to the room, as I didn't want to get sick. Back to the front desk, told David that it is still very strong and he said that we should have informed them that we had an opposition to strong smells before arrival. I thought that was crazy, I've never had this problem at any hotel up here before. Now he has made us feel like we are being a problem for speaking up about the smell and voicing concerns about getting sick. We asked if we could change rooms for the night and he explained the hotel is fully booked. He would need to talk with the general manager - Bridget. So we sat back down in the lobby. By this time it was 5:15. We moved out to the porch and around 5:30 Bridget met us. She was very kind and understanding. Stated again that the hotel was fully booked, no rooms available and offered to cover a dinner as an apology during our stay. I looked online at some of the sister properties around town, that they market as "connected" with shared amenities and services. We have actually stayed at a couple previously without any issues. I suggested we changed to one of those, because they have availability for the dates of our stay. Now it's 6:15-30 or so. I was told I would have needed to have cancelled my reservations 14 days ago to make that happen, as the systems are not connected. What? We want to stay at Tides, that's why we booked here! Why would we cancel our reservation ahead of time? This chemical situation was out of our control when we arrived. She suggested that we could move into a different room just for the night and then switch back to a room in our category tomorrow. Perfect, that was totally fine. We were still made to feel like we inconvenienced staff for something that was out of our control. Brigette gave us the keys to room #305, we carried our luggage up and settled in at around 7pm (4 hours waiting in lobby to get everything figured out & into a room). The next day, around 12:15 #201 was ready. Checked back in around 3-3:30, took our luggage back up and settled in after our outing. Checking out this morning. Said "Good morning and told the women at the front desk we are checking out. She replied "Good morning, so did you enjoy THAT room?"... We nodded yes, said have a good weekend and left. What a kick in the teeth to end our stay. We both left sad and disappointed with that comment. The staff all knew that we asked to change rooms because of the smell? Service, cleanliness and feeling when in this hotel are way out of wack and terrible. This will be a one and done stay for us at Tides.

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    The Tides Beach Club Restaurant
    The Tides Beach Club Restaurant
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    Wolff Lobster - seafoodmarkets - Updated August 2026

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