I dropped my car off and left it there for the day hoping to get an estimate on repairs it that…read morewould take for in state inspection the next day I went to pick up the car but there was no estimate prepared He said he didn't have enough time and would get it done in the next couple days Well after two or three days I called him and asked him if he had made the estimate He said no I need more time so I waited again and called Still no estimate I don't know why but he wouldn't help me out What kind of business is this that doesn't want business

I wouldn't normally leave a review for anyone, however I feel compelled to do so. The service is…read morethe way it should be when you work with great people. Everyone there goes out of their way to do the right thing at all times.

I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

I moved here from out of state a few years ago and asked a friend's dad for recommendations to a…read morecar spot that wouldn't take advantage of me since I am a girl that knows nothing about cars; he recommended this place! And he was 100% right! The technicians have never tried to upsell me or even tell me I have to fix anything outside of what I asked them to do. I have a 2020 jeep with just about 40k miles so the maintenance is pretty minimal. If anything when I did my last state inspection, they said "everything is good, maybe keep an eye on the tread on back tires but nothing I would worry about for a while". Everything felt very honest work that you can trust! Would recommend this shop to anyone!

Honest, fairly priced. The customer service is really good. They are booked up but that's because…read morethey are good.

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.

This collision center is one of the best in the Pittsburgh area. They do quality work and have…read moreexcellent customer service.. I was able to get a rental from them and dropping it off after hours was easy. I had to wait three months to get my car into the shop, but it was worth it.

A charity I run with fellow military officers received a request for payment to replace an engine…read morein an older vehicle. After speaking at length with the manager / owner, he recommended we not proceed with repairs due to the other issues with the car, and he felt it wasn't appropriate to take money to do repairs for the sake of doing repairs on a car that should be scrapped. I can handle rude, I can handle expensive, I can handle some ineptitude. But I respect a shop that will refuse work that isn't proper. Thank you to the fine folks at Bochek's for helping us help a soldier.

Our busy family with 4 cars has used this business 5 or 6 times already this year for everything…read morefrom inspections, oil changes, tire rotations, brake replacements/adjustments, cosmetic repairs, and electronic issues. We have been more than satisfied each time. There is a clean waiting area, a clean bathroom, friendly staff, and honest mechanics who get things done in a reasonable amount of time. Pricing is also fair and reasonable.

Rays is the only place I take my vehicles. Ben and his staff are very knowledgeable and they go…read moreabove and beyond to make sure the customer is satisfied. It's easy to schedule appointments and his pricing is always fair. I recommend Rays to anyone looking for a trustworthy shop that will treat them well.

Trudeau's is the best! Honest and straightforward with what service needs done. Costs are fair and…read moreaffordable. Fred is great and will take the time to explain things that I don't understand. I recommend them to friends all the time!

I took my Ford Fusion to these guys due to my steering wheel locking up and the car nearly…read moreimpossible to turn. I check with Ford who say there was a recall for a sensor / part buy my VIN was not part of the recall. Ford also said it would be like 1500 to fix due to where sensor was. I took my car to Trudeau and told them what happened. I get a phone call later saying the issue was actually tied to something else (I dont remember what) really simple and I could come get it no charge as there really was no issue. My car was fine afterward. They could have easily said I needed the sensor and I would have paid for it. I've had nothing but great experiences with them. Nothing better in the area, period.

My friend recommended Zang's and we are so happy she did! We appreciate their service, quick,…read morefriendly.

Took my car here when i had an axel break since everyone said good stuff about them. They fixed my…read morecar axel but ended up putting a new car battery in and never called me and told me. Ended up charging me $300 for a new battery and only told me when the car was done. My car battery was fine i could have gotten a new battery from advance auto parts for half the cost if i needed a new battery. Communication is awful wouldnt take my car back ever again.