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Woke Yoga

4.5 (2 reviews)
Open • 9:30 am - 7:30 pm

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11 years ago

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15 years ago

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Fitness First Mosman

Fitness First Mosman

1.4(5 reviews)
0.4 km

The gym itself I wouldn't rate a 1 Star but unfortunately, the staff brings down the overall rating…read moredrastically at this location. When my girlfriend and I signed up for a 12 month contract we were told by Nat that we would be given the first 5 weeks free only to then be charged after 3 weeks. No problem right, after all it's just a simple refund. Originally when we were charged after 3 weeks we asked the staff to assist with this and they told us only Nat could help since she signed us up who was on vacation. A few days later and they eventually let me talk with Kurt who then passed me off to David. Not sure why I'm dealing with David because I don't think he knows how to issue refunds as I have been dealing with this issue for the past month. First I was told I would be given a refund to my card so I gave them my card info, which apparently they never used cause I never saw a refund so now thats just floating God knows where. Then I was told my account wouldn't be charged the next billing cycle. Yet, a month later and I'm still getting charged. However, every time I go into this location he reassures me that my account won't be charged the next billing cycle. Hopefully someone can fix this issue as I don't think the gym itself deserves a 1 star rating, unfortunately the staff is just not pleasant to deal with and tosses you around from person to person since no one knows how to correctly bill their customers.

These guys should understand that going to the gym takes a lot of motivation and initiative. One…read morething that helped me going often enough was the fact that I could play my own songs using their Free Wifi. For the past two months, I haven't been able to login to their network and I know it has not been working for a while as I keep asking staff and there is nothing they can do to fix it (they say). It Is a "temperamental" connection, I don't know... Sometimes it works sometimes doesn't, SORRY! they say! This is not the best answer you or any business should give to a customer FF!. POOR CUSTOMER SERVICE. Even though I live steps away from your Mosman club, I will have to inconvenience myself travelling to a different club from now on. Not impressed at all.

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Woke Yoga - yoga - Updated May 2026

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