I have been trying to get in touch with Fitness First for 5 weeks! I started calling them and emailing them during lockdown because I wanted to know when my membership ended. After 1.5 weeks of receiving no reply and never getting through via phone, I went to their website and left my details and a message saying I wanted to cancel my membership. It has been over 5 weeks now and I call every second day and never get through to someone, I try all the different calling options and the call either hangs up before someone answers the phone or the ringing sound stops but the call time is still counting. The first time that happen I stayed on the phone for 9 minutes, but it was still silent. I've been trying to contact Fitness First for 5 weeks to cancel my membership, since opening up after lockdown ending 2 weeks ago, I have been charged every week and I haven't been going to the gym because I am trying to cancel my membership! My reasoning is purely because of covid, I do not feel confident and safe going to the gym whilst covid is still around.
DO NOT JOIN FITNESS FIRST! Though, it is a good gym if you never need anything to do with customer service. If you never need to contact them or need help then it's good for you. read more