BEWARE! Peter drilled a hole into our cold water line and flooded our house. What is worse he…read moredodged the bills sent to him for the remediation. It cost us $7,000 in remediation alone and thousands more to repair the damage he caused to our home in addition to having to secure a rental since we had to move our infant daughter out of our home for her health due to the magnitude of the water loss and damage. I am not quite sure how Peter sleeps at night. You are reckless and my sincere hope is no other family has to endure the pain you caused mine.

Pete installed shelves in my garage and did a fantastic job. We discussed what I wanted ahead of…read moretime and he measured then went to Home Depot and made the purchase. The shelves are exactly what I wanted. He was an excellent communicator regarding availability and eta. I would definitely recommend him!

Brought in a new pair of Head Vector LTD ski boots and was referred to this shop for some help…read moresetting the cant adjustment on the boots. What I got this morning was an explanation about what I needed to do - custom foot beds, yada, yada, yada and then we could talk about cant. I think his explained items added up to $500. Oh - and they would shave the boot to address any cant issue. But alas, the cant guy is gone for the season, but we could do the foot beds now and fix the cant in the fall. Now why would you shave a boot without trying to get the cant set with the built in cant adjustment the boot already has? Because we can soak you for $500, that's why. I knew more about cant from a night of online research than this guy did. Pathetic.

While this facility may be just fine if you're in the market for new boots, this is absolutely NOT…read morethe place to visit if you are currently own boots that need adjustment. While these people sound like experts, and know how to bullshit you very expertly, all they know how to do is sell new boots. They have no idea how to adjust your current boots to make them fit more properly. Don't waste your time or money by visiting this place. If your boots need adjustment to fit better, or to relieve focal points of pain, visit a shop around the corner where they have over 40 years of experience doing just those adjustments. Bottom line: Do not visit this shop unless you're going to purchase new boots. Be prepared to spend a lot of money.

My company has done business with Rocky Mountain Reprographics for several consecutive years…read moreprinting signs for an event. At their very best, they were uncommunicative and difficult. At their worst, they were downright rude. In 2021, after communicating with me and only me for weeks on a print order, RMR for some reason sent an invoice to the hotel where the signs had been delivered instead of sending the invoice to me directly. Obviously, since I don't work at the hotel, I never received the invoice. When I heard nothing, I assumed they had sent the invoice either to our accounting department directly or to the event manager, as they would have done in previous years for the same order. Weeks later they finally emailed me and attached the invoice, claiming it was overdue (that was the first I had seen it). Their payment was processed through our accounting department within 24 hours after they finally sent the invoice. In 2022, on the DAY we had requested our materials to be delivered - late on a Friday when our accounting department has gone home for the weekend (we're headquartered in the Eastern time zone) - RMR demands payment in advance before they'll deliver the materials, claiming that they've had a "bad experience" with us. It usually takes at least a day to process any outgoing payments through our accounting department so this is literally an impossible request on two hours' notice. I called Tom at RMR to explain the situation and ***he told me he would throw our signs in the dumpster and then he hung up on me***, leaving us high and dry for our event that was only days away and way too late to find another printer. Tom tried to claim advance payment had always been RMR's policy, but if that's the case why had they not demanded advance payment for the same job each of 4 prior years, and why did they wait to communicate that policy until hours before our scheduled delivery? For that matter, why did they accept the 2022 order from us in the first place if they were clearly still chapped over the 2021 invoice and didn't want to do business with us? If they had wanted payment in advance, we could have accommodated that if only they had informed us with 1 business day advanced notice (we had been in communication about the 2022 order for about six weeks with no mention of advance payment). If they didn't want to do business with us at all, we could've found another printer if they'd let us know when we first reached out for a price quote six weeks prior. Instead, they accepted the order and waited to drop an advance payment demand on us HOURS before we needed the delivery on a Friday, which is unacceptable. Thank goodness, our event manager volunteered to pay the ransom out of her own pocket and the company will reimburse her. We did eventually get the signs, but not without a lot of absolutely avoidable and unnecessary stress, courtesy of Rocky Mountain Reprographics.

These guys are great. I've been using them for 20 years and have never had an issue. They are…read morefast, capable, and a pleasure to work with. Thanks for all the great service!

Kyle and his staff are always so friendly and helpful!! Got exactly what I needed and just in time…read morefor the holidays. Thank you so much.

Kyle worked patiently and thoroughly with me to design the perfect plaques for our EagleVail West…read morePark Dog Memorial. These plaques are not only beautiful, with full color photos of each dog, but priced very fairly and bringing our community a lot of comfort and joy.

Great company (this store is ok) but company in general has served me faithfully for years and…read moreyears. Highly recommended

I recently delivered a high-end pool table, that I built, to the Vail, CO area from Los Angeles…read more Unfortunately, it was damaged slightly in transit. I contacted the Wood Doctor, spoke to Kim, she appreciated the problem I had, me in Los Angeles and the damaged pool table in the Vail area. Kim was a huge help and worked with me to repair the damaged pool table. Her professionalism put me at ease and I felt confident that they would do a nice job. The pool table was beautifully repaired, within the two week time frame that she promised, and the price was more than reasonable. I've added Kim and the Wood Doctor to my gratitude list!

I hired Victor to repair some furniture that was damaged after a interstate move. He gave us a "not…read moreto exceed" bid. Needless to say he did NOT stay within the agreed upon terms. He charges $90 per hour and agreed to fix a table in 5 hours or less. He then proceeded to charge us for 7 hours without notification Ahead of time. Then on 2 other pieces of furniture he sent a bill for $100 over what we agreed upon. When I asked what the excessive charges were for he said "set up fees". He never told us there was a set up fee. I believe practices like Victor's are very unethical. I would not recommend him due to his add on fees after the fact.

Hank has proven to be very helpful and knowledgeable twice now with our old Ricaar vacuum. He…read morewalked me through potential issues and things I could fix at home based on the issues it was having. One time required bringing it in for a new fan, but just now I was able to isolate and repair the problem at home based on a quick phone call with him. I would definitely recommend him for any vacuum problems, as he truly cares about helping to find a solution instead of just telling me to bring it in when it could be a minor fix I can manage at home. Thanks Hank!

I don't know where to begin. This hot mess who claims to be a leather expert clearly is…read moredisorganized with a most likely failing store. I dropped my purse off and he said he would have it finished in 2 days. After not hearing back from him, I finally got a hold of him 2 weeks later only to learn he had ruined my purse. Another 2 weeks later the purse was still unfixable. I again had to reach out to him, he never once called me back. He told me, "Listen lady, I don't have the time or energy for your purse". During our next phone call he apologized for being so rude to me saying, "I had just gotten off the phone with my wife's divorce lawyer". Hank was consistently unstable and unprofessional at every encounter. He offered me a fraction of the price of the purse and told me to go buy a used purse. To top it all off, when I went to the store to retrieve my ruined purse, he could not find the purse strap. He wandered around the store for 15 minutes and could not find it. The incompetence was unbelievable. This was by far the worst customer service experience I have ever had. He was extremely rude and disrespectful to me all along the way. He doesn't know what he is doing nor does he stand by his work.

Mark from Mountain Resort Concierge was attentive, knowledgeable, professional, and quick to…read morerespond to any requests. He was able to secure ski rental for our last minute request on one of the busiest days of the year. He arranged grocery delivery- ordering was quick and easy, and he even arranged for our groceries to be unloaded before our arrival. I think he would've arranged fresh powder and sunshine if we would have asked, but Mother Nature cooperated without his assistance. If you want to ensure a stress free vacation, call Mark!

Great service! When I travel with the family, things can get busy especially if I am a first time…read morevisitor to an area. Having Mark and his staff run errands, pick up groceries for the condo and make dinner reservations was awesome. Their service exceeded what I had anticipated and I will be using them when I revisit Vail this winter.