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    WNY Carpet Pro

    3.0 (2 reviews)
    Open 6:00 am - 7:00 pm

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    Services - WNY Carpet Pro

    Carpet cleaning

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

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    2 months ago

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    Kleen Scene

    Kleen Scene

    4.3
    (3 reviews)

    First off, my house was a disaster, like dept of health disaster, and it is now clean. That's all…read morefine. However, for a small 1br house, they charged me $3255, which I can't get over -- it's just so much money. And along the way, they managed to break some of my furniture, and threw away some obvious keepsakes, like an embroidered elephant I got from Stitch Buffalo. One of my dining chairs had a loose crossbar, which they threw away, so I now need to replace my pair of chairs. They somehow managed to break a wheel clean off of my microwave cart -- the wheels lock, and my guess is that they tried to move it, and when it didn't roll, instead of picking it up, they gave it a hard shove. They left it propped up with a couple of my cookbooks. And for some reason they took apart my paper towel holder, and apparently threw away the screw that holds it together -- minor, but that's a trip to Home Depot, if I can find a screw that fits, and it's replacing the holder if not. I may find more damage as I reorganize, for all I know. They didn't offer any kind of refund/discount, and didn't even *apologize* for breaking things they clearly knew they had broken. I couldn't shop around, because Kleen Scene was the only company I could find that would clean my house while it had bedbugs (ugh, yes, bedbugs), and I had to have it done, but for $3200, it seems like people could be careful enough not to break a person's furniture. It feels like kicking a person when she's already obviously down, you know? If you need a place cleared out completely, these may be the guys for you, but if you need care taken with possessions you want to keep, maybe not.

    Matt and his crew did an excellent job working with us and my mother-in-law…read more He cleaned a house full of clutter and handled the emotional aspect of letting things go with compassion. Professional, quick and nice crew that go above and beyond expectations. Accomplished a huge job. I really can say enough how thankful we are that Kleen Scene was recommended to us.

    Sweet Caroline’s Cleaning

    Sweet Caroline’s Cleaning

    1.0
    (1 review)

    I had a poor experience with this cleaning service and would not use them again…read more I paid for a deep clean and still had to go back afterward to vacuum up multiple clumps of dog hair, dust surfaces, and wipe down parts of the sinks and faucet myself. My own vacuum immediately picked up debris that had been left behind in one pass. There were several areas that did not appear fully cleaned, which was especially disappointing considering there were two cleaners working for about three hours. I understand everyone and every home is different, but I've previously had a single cleaner complete significantly more thorough work in the same timeframe for less money, without me needing to re-clean parts of my apartment afterward. The communication afterward also left a bad impression. Instead of simply addressing the concerns professionally, I felt blamed for the condition of the apartment and uncomfortable with the tone of the payment-related messages. My girlfriend also was blocked from the company's business page during the exchange, which felt extremely unprofessional. While the owner did eventually offer to come back, the overall quality of the clean and the handling of the situation did not match the level of professionalism I expected for the price charged.

    From the owner: We will match your current cleaning contract! Business and residential cleaning available; licensed…read moreand insured! Call today! Meticulous cleaning at a rate that works for all!

    WNY Carpet Pro - carpet_cleaning - Updated August 2026

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