Booked an apt. They moved locations and cancelled my apt without any notice. Said they sent me a text but I confirmed more than once and no message. Now I'm left with no apt or haircut. Business shouldn't book apts if they are not open read more

They gave me a mullet and thinned my hair out way too much and at the roots which you just shouldn't do!

This place is incredibly unprofessional. We made an appointment on their website for today at 12:30 with Emily. When we showed up, they said Emily doesn't even work there anymore so they can't help us. Literally made no effort to fix the fact that we drove out there from east Montgomery for NOTHING. No apology. No offer to reschedule. Just "can't help you." WOW. read more

WM William Mason - Hair Salons Near Me - Prattville, Alabama

Very disappointed with their customer service. I will definitely prefer to take my business elsewhere and wouldn't recommend them to anyone. I see why they only have 3 stars. read more

After repeatedly being recommended William Mason salon I decided to give the salon a second chance after moving back to the area and did it WOW! All of the staff were friendly, kind and knowledgeable! Alesha Scott did one of my best colors and haircuts ever! I would highly recommend this salon and Alesha! read more

I just moved to Alabama and was looking for an Aveda Salon. I found this one and they had A $20 off for new customers coupon, so I thought I would give them a try. The price quoted was $105...they charged me $140. I was told it would $95 for full highlight and $10 extra for flat iron. They added an extra color charge, then $20 for flat iron. I have been getting my hair colored at Aveda for 20 years and have never had to pay an extra color charge. I will not be going back and I am contacting Aveda to let the know what they are doing. They measure out a very small amount of bleach/color, which they know is not enough for an Adult Head, then charge you extra. Every Salon that I have been to charges you for the service, not by the ounce of color and if that is what you do, then they should tell people when they book the appointment. read more

I used this Salon because they had a $20 off new customer coupon. I booked the appointment they confirmed correct price with the discount. I arrived and that acknowledged immediately, they waiting want bad and the stylist was friendly enough. Although I showed her what I wanted ( nothing fancy just specific layers and length) She didn't really listen. My hair was about 2 inches shorter than I'd showed her and the layers were all at the bottom and to be honest choppy looking, but I have had worse. When I went to pay they tried to charge me the full price without the discount, I had to remind them.I wouldn't pay full price for this service and will not be back. read more

I have been a color ,cut and style customer at William Mason Salon since they opened the doors and have always had a great experience. I would not hesitate to recommend this salon to anyone. Very thankful to have an Aveda salon in Prattville.The salon is very comfortable and the ladies there are always so friendly and professional read more

New to the area and called and left a message on a Saturday to old call me - wanted to book a nail appointment. Never got a call back.....

They have always done a wonderful job on my hair and my daughters hair. We have very different styles and hair types but they give us what we want and I have always felt they really listen. read more

I've lived here in Prattville for about 18 months now I am a traveling professional and have been looking for a professional stylist for simple mens haircuts. I have not found one and have tried William Mason on three separate occasions everytime I try I am turned away with various excuses of we don't have anyone here at this time to do a mens haircut we just don't have time or were very busy. today I called to see if I could get in for a walk in or make an appointment for later in the day I was put on hold and no one ever came back to the phone. I was right around the corner so I dropped in and I was turned away saying that they were very busy they look to be for employees in the center and only to customers excluding myself. at this point I would recommend staying away it is obvious this company does not know how to run their business. read more

Went in for my first haircut and color here today. Kris did an excellent job with my copper color and I'm very happy with the cut as well. Thanks! read more

I like Aveda Salons normally because the service is better. Here I didn't find that to be the case. The girls that washed my hair barely acknowledged me and spent the whole time chattering to each other about getting drunk the night before. I didn't see the stylist that I had booked the appointment with and there was no explanation for the switch when my new stylist introduced herself. The cut was okay. I've had much better and much worse. I don't think she listened to what I was asking for, but she didn't mess it up really either. I won't be going back. read more

When I called to make my appointment, I asked if there was a stylist that specialized in cutting curly hair, I was told that there was & I made my appt. with the "stylist" she suggested. When I arrived, my hair was damp from just being washed & I told the "stylist" that I don't use products with chemicals or silicones & that she didn't need to bother. She basically ignored me & gave me a conditioning rinse (I should've left then) after which I explained that I wanted a layered cut to bring out the natural curl. She cut my hair while it was sopping wet (a BIG NO-NO for curly hair!) and the entire 7 minutes (note sarcasm) she kept looking up as if she were in a hurry or expecting someone. When she was done, she put some styling serum/ creme in my hair that she assured me had no silicones in it (it did, I read the product label) I left the chair not thrilled with the results, but thinking that maybe later on when my hair dried, it would look better. It didn't, and I didn't realize HOW BAD the haircut was until I actually got a decent cut by a stylist that knew what she was doing (out of state, unfortunately!) I'm not sure if the lady at William Mason did a crappy job because she was in a hurry, or if she just lacked the skill as well as knowledge of the products in her salon, either way, I ended up with a hack-job that I had to spend a lot of money to fix. I WILL NOT be back, NOR will I recommend this place to anyone else. As a previous reviewer mentioned, it is very hard to find a good stylist in this area, and you WILL NOT find one at this salon, so keep looking. read more

I am military and we move often. Hence, I've always selected Aveda salons because, in general, you get the same experience everywhere you go. Not the case here. When I first walked in, I was not offered coffee, tea or water (I realize this is a small thing, but it is a difference from EVERY other aveda salon I have been to). Then the stylist asked me if I wanted my hair washed. When I told her yes, she said it would be an additional $10 charge to wash and style. While the overall cost came out the same as other Aveda salons, It just seemed odd to me that they would ask (I have long hair and don't need to cut it often, so when I get my haircut, I want the full experience). The stylist asked someone else to wash my hair. Afterwards, I sat for 15 minutes while she finished the color on another client. Then she spent about 15 minutes total to cut and 'style' my hair. As for style, she blow dried it. No product, no flat iron. Very disappointed with the salon and the haircut. I will not return to this salon. read more