The service I receive from WM is, for the most part, good. They have, over the course of the last year, been consistent with the trash and recycle pickup at my home location. Contacting them for additional services is straightforward through their website. A great and welcomed improvement over their performance previously. read more

Yard trash pickup for Port St John is Tuesday 10/8/2024. I was happy to here pick up was running as hurricane Milton was projected to hit Thursday. I had my yard trash in a rolling trash can on the side of the road in front of my house. I saw the truck go by picking up yard trash on the opposite side of my street but never took mine! Geez! I guess this is a good example of this company doing a half ass job! Looks like they only do half the street! read more

I rarely have issues with service however today was a different story driver seem to struggle with crane hook and almost drove off with our trash cans leaving it in our driveway way then proceeds to the neighboring houses still seeming to struggle with his crane then honks his horn and waving to our neighbor in a come here motion with no response he drives past the next 3 houses and turns the block to return to our driveway honking his horn and gesturing us to come out side this time we go out to inquire his apparent troubles he then told us our trash receptical was too close to the mailbox after measuring the distance from the embedded tire marks from the trash can to about 5 ft he then proclaimed he would no longer pick it up if it was "too close" told me to measure it and I did it was more then enough for him to get it. Very unprofessional! read more

The Cocoa Landfill is the finest landfill I've found in all of Florida! The people there are friendly and helpful, the trash is well organized, and the hours of operation are excellent. The giant pile of garbage has been covered with a nice layer of grass, and features a gas ventilation system that is world class! Thanks to the Cocoa Landfill, we have the only mountain in central Florida. I'm hoping that someday they will install chairlifts and start producing man made snow. Can't wait for the Waste Management mountain resort and ski lodge to open in the near future! read more

WM - Cocoa Hauling - The 'Magic Kingdom' of landfills! - Junk Removal & Hauling Near Me - Cocoa, Florida

poor customer service - lack of service in mims trash is left on roadside to build up ongoing for weeks/months while yet residents pay for service read more

Should be called "Waste-of-time Management." As a new resident in Merritt Island where WM is contracted by the county, I can say that service by them is deplorable at best. I live on a small not busy street where they come and do one side then do the other side about 6 hours later. Every second week or so, they didn't even do a pick up at all on our side. I've had to call WM many times and nothing has improved. You need to call them 10 times and wait 4 weeks for someone to finally show up and collect trash. It is baffling to me. They really pick and choose what they want to take. Additionally, the collectors/drivers are lazy and won't pick up the trash that falls out of the barrels while they are emptying them in the truck. It doesn't help when they just drop the barrel in the roadway. For God's sakes, put it back where you found it! And their drivers just drive garbage trucks; they never get out of their trucks to pick up any trash, either extra bags/boxes that don't fit in the already over-filled trash bin, or whatever fall from their truck. Time for Brevard County to award the contract to someone else!!! Waste Management is terrible... read more

Horrible, Horrible service. We are told we have to call for a pick up for tree branches. Every time we have made that call/appointment, they DO NOT show up. You will continue to call and get the same crappy answers. (tomorrow the latest has been their typical answer every time you call). I guess their tomorrow and mine are totally different. We pay top dollar for this company to pick up the trash, recycling and lawn debris and all we receive is Horrible service and their call center employees are clueless. read more

I worked with Joyce at WM. She's the best! Very patient, great customer service skills...really knew her stuff. Thanks, Joyce and WM. You need a raise! :) read more