I do not recommend With the Grain Professional Hardwood Flooring. Tom Grimes is very unresponsive and impossible to reach. It takes at least three emails or texts to get a response, if he responds. He is unprofessional and continuously apologetic but does not do anything to correct this business practice. He over-promises and has proved to under-deliver. Once he was paid he did not care about the job, even if it is wrong. In October 2018, we decided to extend our wood floors into the kitchen. Tom Grimes, With the Grain Professional Hardwood, came to the house and said he could finish our kitchen and he was pretty sure he still had the color from our other floor previously finished. Tom said this job shouldn't take more than 3 days. It has now been 13 months as of Nov 2019 and we are still trying to get the floor complete. Here is the story. Tom came in and laid the floor and stained it the wrong color. When we told him it was the wrong color he said all he needed to do was scuff/sand it and add in a bit of red. He came back and did the most unprofessional job adding the red. 1. He did not use plastic or anything to clean the area to ensure it was free of debris. 2. He didn't move the appliances. 3. He didn't tape off the area and got the red stain on my new kitchen cabinets and dishwasher. 4. He didn't even add the color to the entire floor since he didn't move anything. We were planning to get a gas stove when all was finished. We are still waiting to get a gas stove. 5. The stain dried with roller debris and dog hair in it. Leaving the entire floor to look sloppy. 6. He dripped some sort of finishing agent on the other part of our hardwood floor as he was leaving. After this visit, we had him out twice to talk and clean up the other part of the mess. We (Tom and us) decided the best course of action was to start over with a clean slate. He was scheduled to come on May 9th and sand/restain our kitchen floor. The day he was scheduled (9 May 19) he didn't show. He did not answer text messages or phone calls. After three hours from his scheduled arrival time he texted and said his wife was in an accident and we needed to reschedule. Tom ended up getting another contractor over the next day to finish the floors. Arnez and Brandon of Good Guys flooring came over and did a great job, until they moved the refrigerator back and water leaked under the refrigerator causing the wood to warp. We told Tom and Arnez about the warped wood, both said we needed to let the wood dry. In July we began correspondence to get our floor fixed. Now the wood is dry and in order to ensure the stain matches, the floor needs to be taken back to the beginning and re-stained again. There are 16 emails, (not including text messages) between July 24 and Sep 25 trying to get in touch with Tom to have him fix the floor. The first of the sixteen, Tom thought we were a completely different client. Tom was scheduled to come on 25 Nov and as of 22 Nov said as shown in his email below, he is not coming and we would need to reschedule. This email was only sent because he was asked if he was coming. Twice he was texted on 21 Nov asking for confirmation. No response was ever received through text message. Then the email was sent asking if he was coming on Nov 25. The email from Tom read: "No we will have to reschedule again I will send you a possible contractor that may be able to accomplish this project while we are having problems doing it I will be in touch sorry for the delay again." As of today, I wish we had not used Tom. There is no way forward and we are left to live with this floor that is not right. read more

I had flooring installed in May and had some issues with warping and have been trying to get Tom back to work on this for the past few months. I have left multiple messages with my e-mail and phone number and have not heard anything. Now I'm being forced to look for another company to fix the new floor. Good luck if you choose "With the Grain" read more

Had the privilege of having Tom and his team to replace or living room carpet with wood striping that matched the rest of the house's first floor. Tom came in the first day, measured the area, and send us a quote via email that night! His team was great! I have absolutely no complaints about this company and would definitely recommend them to anyone! If fact, we most likely will be using them again. The are fast and provide great quality work for low cost! Trust me, you won't regret you choice to use Tom and his team for you flooring needs. read more

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I see a lot of reviews on Tom Sr and Tommy and With the Grain flooring. Let me say this, my beautiful hickory floors were installed by Tom 12 years ago and they continue to look absolutely beautiful. Have never had a single issue with the work that included a stair way and multiple medallions. So, it's good your doing homework and I can only say 11 years later that I'm as happy as day one after install. Would not think twice about bringing With the Grain back to my home. read more

We hired Tom to install our hardwood floor. He gave us suggestions on the wood we needed based on our preferences and we were able to choose quickly based on his advice. He came in right below our budget for installation and wood so I was relieved. He and his crew scheduled a couple of days and were right on time. They came in and immediately got to work. They installed our hardwood floors in a day and a half. They move fast and efficiently. I was impressed. They take brief breaks and then are right back at work. They're such hard workers, and I was completely comfortable with them. They pay attention to detail and make sure you're satisfied. They were able to trouble shoot awkward edges and barriers on the floor that I hadn't given a thought. We had to even address an outlet on the floor and they made that seem like nothing to cap and floor over. I love our floor. It's been a relief to have it and if you need any wood flooring these are your guys. You would be in good hands. read more

Our floor renovation project was a pleasure to experience from start to finish, and it was due to the professionalism and artistry of Thomas Grimes and his crew. Tom helped us navigate through all of the necessary decisions that needed to be made, conveyed wisdom that only years of experience can provide, and calculated a quote backed up by a breakdown of costs. Tom set a date, created a schedule for us, and communicated often. Despite a couple of hiccups beyond Tom's control, work began on time and ended on time. Tom and crew, Tommy and Chris, love what they do and it shows in every board laid. They are skilled, meticulous and enthusiastic. We highly recommend With The Grain for any flooring project. read more

Buyer Beware!!! I would never recommend Tom Grimes or his team for flooring. We encountered endless problems using him and his contractor. 1. He gave us a reasonable quote, which is why we went with him comparing him to other vendors. Halfway through the project, he told us it would be 1-2,000 more because he mis measured. If we would've known, we would've went with another vendor. Felt like we were bait and switched. 2. It took him 2 months to install 400sq ft of flooring. His contractors were the absolute worst. Smoking in our garage, used our bathrooms for an hour break, were lazy arriving late and taking long lunch breaks, and did a horrible job. Our floors were uneven and stuck up off the leveled floor. They had to redo their work. 3. The materials were not ordered properly which led to the delay. (Amount of material ordered due to modems during etc). 4. His contractors did not tape off and cover the designated work area, so we were left with an incredible amount of dust everywhere in the house which he did not reimburse us for hiring a cleaning crew to clean up. 5. One of his contractors threatened to put a lien on our home because he didn't pay them in a sufficient amount of time (which he said he did when we called him to inquire about it). Would not recommend and this was the WORST contractor experience we've had in our whole lives. Please do your research before hiring. We are so disappointed in the work done and experience we had. It was so stressful working with this company. read more

My new floor is beautiful and transforms the character of my simple home. Tom and crew were professional and personable, hard-working and on time, and helped me make all decisions needed. The new floor had to extend from existing hardwood, so both were sanded and finished together for a seamless look. On the last day, they worked extra hours to accommodate my schedule, then cleaned up thoroughly. The price was very reasonable, with no hidden costs or changes. Highly recommended. If you've read the one bad review here, please note that these guys did not smoke, they covered and protected everything in my house, and nothing in that review sounds like the people I dealt with. read more

I am writing a very lengthy review on behalf of my husband and I, on a job well done......because they deserve it. I have to admit that I was nervous in hiring them at first, based on old reviews 2-3 years ago. If it wasn't for a friend of my husband recommending them we may have missed out. They did a beautiful job! They installed and finished 749 square feet of hardwood and sanded and finished 180 sq. ft. worth of existing hardwood to match, in addition to replacing 56 sq. ft. Of existing hardwood at the entry. (Entry way, office, Great room, living room and Master Bedroom). Tom and his two sons Chris, Tom and coworker Jeremiah were very polite and respectful and great to work with and kept us informed daily on what was going on. They were respectful when I asked them to turn off their music because I Homeschool and have younger children. I could count on them showing up at 7:30 AM daily for a total of 6 days (No weekends) and they were usually done daily by 2:30 PM......it was a big job! On days we were not home they locked up and ran out while closing the garage door. They are very knowledgeable in the area of hardwood flooring and what really impressed me was their attention to detail. I felt like they were working on their own home because they cared about such small details. There were two structural issues that they dealt with seamlessly, in areas where my home was not square and they asked my opinion before proceeding. Tom and his crew made a decision to replace existing entry hardwood because it was not laid straight originally by the builder. Tom did this knowing that we might not pay him for this, but he did it because it was the right thing to do. We ended up paying him for a slight increase because it was also the right thing to do and he even discounted us in that price. This shows Tom's character and dignity. They removed my baseboards and reapplied them and recaulked them, I was able to paint them while they were off and I am very happy with the overall look and looking forward to painting my door jambs and doors to match, I feel like I have a new home. They cleaned throughly after every job and have a great organized way of tackling the job and final cleanup of dust was completed as well. I especially liked that they were accommodating while my children and I were in the basement "camping out." Another bid I got from another company said, we had to be out of the house the whole time and get a hotel for a few nights and with 5 children in the home would have been very expensive. The products Tom uses.....we only had to be off the floor for a few hours, but we had the option to stay in our basement if we wanted. Tom as a veteran himself gave us a military discount and his price was the best of the three estimates we obtained and without any compromise in quality. I highly recommend these guys and if I ever need hardwood somewhere else in my home and will tell all my friends. I will definitely hire them again. Thank you guys! read more

Had an agreement to have a small 200 sq. ft. job done on a specific week. Tom agreed to do the job on the Friday of that week. When I called to confirm what time he would be over to begin work, he acted like he completely forgot about the job. Hardly an apology and no attempt to make it right. I will never consider this company again. read more