The staff at this location are very helpful and friendly I've Come here many of times have MRIs or…read morex-rays done and the staff is always been helpful friendly and nice to me and the place is always been clean I do recommend this place when you need your MRI or x-ray done

Nice staff and convenient location however my doc said the quality of the MRI I had here was less…read morethan ideal for neurology. Wished I would have known ahead of time. Not sure if this holds true for all of their images but at least for MRI's - buyer be ware.

I had the best experience…read more the usual paperwork but the nurses were very friendly and the provider was fantastic. Spent time with me and explained everything thoroughly. Easy arrangement were made for a referral and the lab there did a great job

April 16, 2026 Wise County Medical and SurgicalReview: 1…read moreStar Worst experience I've had with a medical practice. I scheduled appointments for both my wife and myself, but the office created multiple errors that ruined our visit. We received a notification on my wife's phone confirming a 10:15 a.m. appointment for her and an 11:00 a.m. appointment. When we arrived at 10:15, the staff could not find my appointment and eventually realized they had mistakenly scheduled both slots under my wife's name only. Compounding the problem, we were never notified about an earlier 9:30 a.m. appointment that had apparently also been scheduled. By the time we finished discussing the confusion with the staff, it was already 10:30 a.m. They informed us they were running behind and could see my wife immediately, but I would have to wait until 4:30 p.m. -- an extremely inconvenient option since we live 35 miles away. The staff was rude and unable to explain the scheduling errors. They offered no apology and simply suggested we come back later in the day for both of us. We ultimately had to cancel the morning appointments. In the several visits we've had with this practice, I have never once been seen by an actual physician -- only nurse practitioners. The combination of poor communication, scheduling incompetence, and unprofessional staff makes this one of the most frustrating medical experiences we've ever had. I would not recommend this practice to anyone. April 16, 2026

This is a BUTCHER SHOP! My husband had knee replacement surgery on Monday 2/20/2023…read more We were required to attend a pre surgery pt meeting. The pt presenter lived to listen to herself talk! It was boring and a huge waste of time! Surgeon couldn't be bothered to step out and talk to anyone and we were warned in advance, he calls once, if you don't answer he won't call back! 24 HOURS LATER RELEASED WITH ALOT OF PAPERS, SOME BANDAGES AND SENT HOME FOR FAMILY TO DO ALL THE SURGERY AFTER CARE!!! Don't even think about asking for pain meds!!! They will make you feel like a drug addict loser! Fortunately my husband had a pain Dr in place already! IF YOURE THINKING OF USING THIS FACILITY, DONT DO IT!!!This is medical care in America now? Very poor!!!

If you're going for imaging needs just beware you need to enter the "Outpatient" entrance. Not a…read morebig parking lot, but I had no trouble finding parking. The staff was very nice in the imaging clinic. The front desk representative explained my benefits with my insurance and even suggested a cheaper way to have the service I needed. She was so helpful! The staff who conducted my MRI were very sweet. They explained everything that was going to take place and made sure I was comfortable. I hope I won't need to go to imaging again, but if I did it would be here. Not far from Denton and worth the drive.

Had an incident with some family during a trip and this was the closest place to go. I have said…read morebefore not sure how to review a hospital unless something was grossly witnessed or done, this didn't happen here what so ever. Went through the emergency room process, into a room within an expected amount of time. Very clean place.

I was only there 24 hours to recover from a tummy tuck and I was asleep most of the time and yet so…read moremuch disappointed me. My first 2-3 nurses were very kind, helpful and went out of there way to bring me pain meds without having to ask, checked on me periodically, made sure I didn't need help to the bathroom or a refill on my water. The last nurse I had there was terrible! I don't remember her name but she was a middle aged brunette working the late night/early morning shift. I noticed immediately when she first came in the room that she had an attitude problem. She didn't make eye contact, acted cold, treated me like an idiot and was mad anytime I asked for pain meds, water etc. Then, I asked her when dinner was being served because for the first time in almost two days I was ready to attempt to actually eat. She yelled at me and gave me a vague time table. Two hours later I buzzed her just to inquire about dinner and she yelled at me again and accused me of being impatient. Another hour later, after not having my dinner yet and seeing a dinner clean up cart being rolled down the hallway I buzzed her again... She said that dinner had already been served and cleaned up and I should have received it. My dinner was finally given to me but it was freezing cold and it seemed like they just threw a bunch of stuff on a plate for me because they were out of hot food. After I ate my husband decided to leave the hospital for about an hour to get some fast drive-thru dinner for himself. When he returned and tried to return to my room the nurses told him that I had checked out and left the hospital. After him having to argue with them for over ten minutes to prove that there was no way that I had left, they went to check my room and sure enough I was still there. Apparently SOMEONE erased my name off of the nurses board which is probably why I was ignored, not served meals and my husband almost turned away. To me that is just awful, who forgets about a patient? Before it was time to leave the next morning the same mean nurse came in to change my dressings before I left. She "stripped" my drainage bulb which was incredibly painful! When I screamed in pain she said "What is wrong with you? This doesn't hurt, I have done this same thing to hundreds of people and NOBODY ever said they felt anything" basically completely disregarding my pain and practically calling me a liar. One more thing about this nurse, my doctor was unable to visit me in the hospital for a family emergency so he told her to give me aftercare instructions. She gave me ALL of the wrong instructions. She told me I didn't need to wear my compression garment, she told me not to remove gauze from my belly button or to clean my belly button wound etc. When I visited my surgeon a few days later he was extremely mad that I had not been wearing my compression garment or cleaning my BB and it was infected. Bottom line is, this hospital is okay depending on who cares for you... but having my name erased from the patients list and not cared for is dropping the ball BIG TIME.

Excellent facility and outstanding staff! I was evaluated in the ER for a severe leg/foot infection…read moreand then admitted to the hospital. No long wait in the ER as I was evaluated by ER staff within 10 minutes and then to a hospital room as soon as all tests were completed. Every person I interacted with during my stay was highly professional and personable. Methodist Southlake will be my first choice for any future ER or hospital needs.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.