the office and staff made it easy getting an appointment easy. No waiting time on the day. The…read moretechnicians were friendly and knowledgeable and caring.

I was at this facility on July 16, 2026, for two CT scans--one without contrast and one with…read morecontrast. The CT scan without contrast was completed without any issues. However, during the CT scan with contrast, the technician blew the vein in my left arm, causing the contrast to infiltrate into the surrounding tissue. This resulted in severe cramping and pain on the left side of my body where the IV was placed, and my left arm was left severely bruised. The CT scan with contrast was subsequently canceled, and the technician called a doctor to evaluate me. At the time, I was told that because I was a cash-paying patient and my doctor did not want me to continue with the contrast portion of the test, I would receive a refund for the test that was not performed. My doctor subsequently confirmed that the contrast CT should be canceled. I also spoke with the manager, Stormi Williford, who was present and aware of the situation. She told me at the time of the imaging that she would make sure I received a refund once my doctor confirmed that the contrast CT was not needed. My doctor did provide that confirmation. After several attempts to follow up, I was told that my refund request had been denied and that I would instead receive a credit. I do not want or accept a credit. There is nothing I need or want to purchase from your facility. I paid $600 in cash for a CT scan with contrast that was never performed, and I am requesting that this amount be refunded to me. I subsequently contacted Stormi Williford again and explained that I had still not received my refund. She indicated that she would take care of the matter. Several weeks have now passed, and I still have not received the $600 refund for the test that was canceled and never administered. I what steer clear of this facility and use more reputable one that cares about their patients.

I saw that this business had several bad reviews on another website, so I felt compelled to write a…read morereview after visiting with my daughter yesterday for an MRI. Staff was friendly, helpful and professional. They were respectful of our time, and as I sat in the waiting room I observed that most folks were being served in a very reasonable amount of time. Facility is comfortable, and well maintained. Overall, a very good experience, and not worthy of the poor reviews elsewhere.

So none of us enjoy getting our girls squished, but it is necessary. This is my second time to…read morevisit this facility for a mammogram. First, don't even bother looking for parking on the street, but the parking garage is right across a walkway from Solis. Easy peasy. The receptionist off to the side was super sweet and the registration process is quick and efficient. They use iPads. Next, you go into a waiting room to wait with other ladies. They have small dressing rooms to swap your top with a gown, then to a locker. The waiting area is quiet and clean. Lastly, they take you back for the pics. The technician was super sweet, which made the process not as bad. Overall, if you're getting your mammogram, this is a really good place to get it. I came 20 minutes early and made it out from beginning to end in about an hour. Whew!

Walked into a room Of sad looking women all…read moreForced to have on a gown top . Not very friendly in that room and instantly got bad vibes . The room reminds me of an assembly line family planning clinic..

Touchstone was exceptional from start to finish. The staff made me feel at ease and took the best…read morecare of me. I was in and out within 20 minutes.

I don't have even the words to articulate how absolutely amazing these people are. They got the…read morereferral from my drs office and I was called literally on my way home from that appt to schedule. They got me in very quickly. They also have appointments after 5 which was great! They told me copay before visit then called me to remind me of my appt the next day. When I first walked in it was so nice seeing a very clean waiting area. I was greeted immediately. I had an MRI that day without contrast, followed by an MRI with contrast on my pelvis and lower back. I went in and told them I was beyond dehydrated and I already have horrific veins as it is. (For reference- anytime I've been inpatient they have to get nurses trained in sono guided venipuncture just to take blood. And even then I get stuck no less than 4 times. I'm not exaggerating. To have an IV set, they have to call in the PICC team to set a midline. Which oftentimes I've had to be stuck 2-3 times for that as well. Which really paints a picture if you know the skill of the PICC team.) I didn't have high hopes, to say the least. They were very quick to take me back. The gentleman who set my IV, even though I could tell he was nervous, remained reassuring to keep me relaxed. He joked with me and made me laugh. Which really helped. He did have to stick me twice, but this was no fault of his own. But... he got my TINY sclerotic vein on ONLY the second try!! Mind you, I am on some medicine that has caused me to have some tremors. So I'm very shakey. They also offered me a blanket if I needed one. Anyone who has had an MRI knows it's not quick, at all. You have to lay completely still for about an hour. I was in extreme pain. I cried the entire time. The team were amazing at reassuring me and just kept saying how sorry they were and just a little longer. I have never had such an amazing experience. I didn't catch the names of the people that day, but I hope you read this and know that I thank you.

This place DID NOT take my insurance so I call for a quote, $350.00 (I paid cash) for months later…read moreI received a bill from the radiologist for another $295.00! When I contacted Medical City Imaging | Weatherford I found out that the $350. 00 is a facility fee, Really!

Staff are awesome -- very caring and helpful…read more The scans are quick and easy, giving an inside look into your health outside of a number on the scale

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Stay away Worst hospital ever no doctors help here I asked for a female doctor n they put me to a…read moremale doctor to torture the patient and when I went to the female doctor for the Pap test they put a non working only working there for one day and torturing me to give a referral to go to see another doctor, then when we call the doctor the staff who is so unprofessional cannot even help n don't even know what is an ultrasound they are so uneducated n never help even to get appointments n they say they are full even when the patient is suffering in pain this us worst hospital I have ever seen can believe this is happening in America first in 27 years I feel ppl are very rude on the phone hanging up the phone on patients without helping this app called my chart is also nasty they write lies in it they we spoke to the doctor , patients never speak to a doctor there no medical ppl speak on the phone not even a nurse the ppl who pick up never help in this hospital ever.

Both doctors at office did a fine job with care. The staff was friendly. Only complaint is the wait…read moretime to see the doctor after the nurse puts you into the room to wait for the doctor. That wait is 30-45 minutes.

Friendly front desk staff Not a long wait…read moreFriendly, professional XR tech Facility is clean and peaceful

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.