I have been coming here for years and was extremely disappointed with how I was treated today…read more I called ahead and scheduled an appointment. When I arrived, I was told they could not help me unless I switched my primary care provider to them. Your website clearly states: "Wise Family Practice Urgent Care in Decatur, Texas, offers walk-in urgent and primary care for all ages..." That was not my experience at all. If you are refusing urgent care patients unless they switch PCPs, then you should remove the statement about offering walk-in urgent care because it is misleading. I wasted my time driving there after specifically calling ahead first. Very frustrating and disappointing for someone who has supported this clinic for years.

Type of care was mediocre. I went in for a woman's problem, they gave me medication that didn't…read morework and wouldn't call in a new medication when symptoms returned, just gave me pain medication and expected me to come back in if that didn't ease symptoms and spend another $130. no thank you. Avoid this office, bad communication within the staff, they never call you when they say they will with results. Luckily, I had kept in touch with my former family doctor and she called something in same day. That easy. That's what you get with small city practices.

I had the best experience…read more the usual paperwork but the nurses were very friendly and the provider was fantastic. Spent time with me and explained everything thoroughly. Easy arrangement were made for a referral and the lab there did a great job

April 16, 2026 Wise County Medical and SurgicalReview: 1…read moreStar Worst experience I've had with a medical practice. I scheduled appointments for both my wife and myself, but the office created multiple errors that ruined our visit. We received a notification on my wife's phone confirming a 10:15 a.m. appointment for her and an 11:00 a.m. appointment. When we arrived at 10:15, the staff could not find my appointment and eventually realized they had mistakenly scheduled both slots under my wife's name only. Compounding the problem, we were never notified about an earlier 9:30 a.m. appointment that had apparently also been scheduled. By the time we finished discussing the confusion with the staff, it was already 10:30 a.m. They informed us they were running behind and could see my wife immediately, but I would have to wait until 4:30 p.m. -- an extremely inconvenient option since we live 35 miles away. The staff was rude and unable to explain the scheduling errors. They offered no apology and simply suggested we come back later in the day for both of us. We ultimately had to cancel the morning appointments. In the several visits we've had with this practice, I have never once been seen by an actual physician -- only nurse practitioners. The combination of poor communication, scheduling incompetence, and unprofessional staff makes this one of the most frustrating medical experiences we've ever had. I would not recommend this practice to anyone. April 16, 2026

Worst ER I've been to and needs to be investigating. Especially the way the ER nurses treat…read morepatients. Flat out ridiculous. Yelling at patients. Not getting them meds on time. Disappearing for hours. Do not go to this hospital they make actually kill you. At least the ED might.

Dr. Choo and her staff are very efficient and competent. I was not happy to be seeing a…read morecardiologist, but they made the whole process as nice as possible. Dr. Choo is such a direct and empathetic person, it is a pleasure to be treated by her.

I've worked in healthcare…read more.. I came into this ER for an embedded conch piercing that had been yanked through my ear to the other side of the cartilage but had NOT entirely exited the other side. Dr. Covington is the reason I now have to see an ENT/Plastics Specialist to correct what happened during my ER visit. While relaying the details of what happened, I mentioned in passing that I wondered if I might be able to re-pierce my ear in the future. That was the ONE question he seemed to latch onto. Despite me explicitly saying that I prioritize the health of my ear and know that the piercing would most likely need to be removed, he decided to force the piercing back through my wound so that I could keep it -- even though he had said he was NOT going to do that. I assumed the piercing was coming out with a simple cut and suture. My health was my priority. Instead, Dr. Covington held me down and used his bare hand to force the piercing back through the wound. When he stepped back, he said, "You just seemed like you wanted to keep this piercing" to justify his decision. That is not an acceptable reason to make a medical decision that directly worsened an injury. While the doctor was holding me still and prying at my injury, I was asking my partner for his hand because I was scared and in pain. In that moment, I sensed that I could not trust this doctor. Dr. Covington firmly told my partner to "SIT down." While I was panicking (though I was not moving as his hand was grasping the piercing), he told me, "I'm not pushing it in, CALM DOWN, it's not that big of a deal" -- and then proceeded to forcibly push it back through my ear. Because of what Dr. Covington did, the anterior side of my ear tore, cartilage tissue was protruding from the entrance that had definitely not been there before, and the posterior side of my ear swelled up like a balloon with a squishy-like texture (seriously? Induced a hematoma?). All of these signs were significantly worse than when I came in and could escalate quickly without proper treatment. And now I need treatment from a specialist because of the treatment I received here. Let that sink in. Dr. Covington did not tell me to follow up with an ENT or any other doctor. Instead, he told me I "could just let it heal on its own." He spoke down to me, minimized my injury, and gave lackluster, minimal aftercare instructions. He even admitted afterward that he did not actually know much about what to do in this situation. So why make the injury worse instead of getting someone involved who DOES know what to do? Or turn me away so that I could seek better care? Thankfully, I trusted my instincts and sought another opinion immediately. The specialist I eventually saw -- and showed the before-and-after ER pictures to -- agreed that seeking proper care right away was the right thing to do after the events that took place during that ER visit. I was told that I was at risk for severe perichondritis, an infection involving the cartilage that can potentially result in cartilage damage or death if not appropriately treated. I could have been left missing part of my ear because of what happened during this ER visit. My specialist was also shocked that I had only been prescribed a topical ointment with instructions to use it "just a couple of days," without oral antibiotics in addition to it. My specialist ultimately determined that additional treatment was necessary because of the risk to the cartilage. I will be following up with him after completing the round of antibiotics to find out how much cartilage can be saved. And then there is the hygiene issue. I ALSO NEVER saw anyone apply hand sanitizer or wash their hands before putting their bare hands on my injury -- INCLUDING THE DOCTOR. One nurse did glove up before treating me, and I made sure to thank her for doing so. But having a doctor put a bare hand on an open, traumatic cartilage injury without me seeing any hand hygiene beforehand is completely unacceptable, especially when infection in that area can have serious consequences. I came to an ER expecting competent medical care. Instead, I left with an injury that had been made significantly worse, inadequate follow-up instructions, and a need to seek specialist care to address the additional damage. I absolutely would not recommend this ER for anything above a simple cold. Again. For context, I previously worked in healthcare for enough years to recognize that proper protocol was not followed. This doctor gives the impression that he does not tend to view patients as human beings. You're just another task. Stay away from Dr. Covington--especially if you are a young woman who expects to be treated with respect and care.

These folks don't know what they're doing I'm not coming here ever. Just heard the worst horror…read morestory about someone's experience here

Do not recommend. We…read morewere seen promptly, but unfortunately the diagnosis and treatment were incorrect. We made it clear that we were at Scout camp and that the camper needed a thorough evaluation and definitive treatment so she could safely return to camp. Instead, her ear was flushed and she was diagnosed with an outer ear infection and prescribed ear drops. Her symptoms continued to worsen. After returning to camp, several experienced wilderness medics questioned the diagnosis, and later that week we had to seek care at another urgent care. There, she was diagnosed with a middle ear infection (behind the eardrum), not an outer ear infection, and started on appropriate treatment. The incorrect diagnosis resulted in several unnecessary days of pain, missed camp activities, an additional urgent care visit, and approximately $100 in unnecessary copays and medications. We are grateful that Palo Pinto General Hospital Urgent Care correctly identified the problem and got her on the right treatment.

Took my mom here for stitches in her finger. They did a great job and were very kind! Also fast…read moreservice.

I had heard wonderful things about Breeze Urgent Cares, and I suggested that a friend go to this…read morelocation when she was having sudden onset shoulder pain. She was very upfront with the reason for her visit at the time of check-in and was charged $180 to be seen. They did NOTHING for her. She was told that they could not (or would not) write an order for a shoulder MRI. They suggested that she go to Direct Orthopedic Care instead. However, there was no refund of her payment. The front desk person should have been upfront that they do not do outside imaging referrals. Instead, they were too busy collecting her $180... Perhaps patient visits like this pay for the fancy lobby cappuccino machine? If you are experiencing any kind of muscular skeletal pain, don't bother wasting your time or money here...

Absolutely awful experience!!! Came in with no one on the…read morewaiting room, was asked if I knew my copay. No I didn't, tried looking but never assumed looking for that would keep my child who might have a broken from being seen. I took a work call while waiting which then I was told further delayed my child from being seen. And at least one other walk in went ahead of us. The gal at the desk was rude and didn't care one bit. Heard her speak on the phone to others and truly had no interest in being a helpful person. Appalled at the experience given we have paid the 206 every other time without incident.

CommunityMed Family Urgent Care Haslet Avondale…read more Add a photo CommunityMed Family Urgent Care Haslet Avondale 4.6 (782) Urgent care center in Tarrant County, TexasOpen OVERVIEW SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3/5 6 votes Solv 4.6/5 772 reviews Google review summary 5 4 3 2 1 4.6 (782) Reviews All window8 qr code6 price6 texted5 +6 Sort by Most relevant Newest Highest Lowest lynndriette 14 reviews·1 photo I had to make an appointment while on vacation and every aspect of my care was excellent! Front desk clerk was pleasant and informative. Nurse Ruth did a great triage/assessment. ... More Annabell Velazquez 2 reviews 6 days ago NEW The best Urgent Care! The biggest thank you and heartfelt appreciation for Ana. She was wonderful at attending my husband during a recent visit! She was attentive, caring, and overall sweet! It's never fun to have to go to an urgent care, ... More Jonathan Phillips Local Guide·257 reviews·1827 photos 6 months ago All members of my family have visited this location at some point. The online reservation and check in process is easy and straightforward. The nurses and doctors here really listen and go the extra mile to make you comfortable and address the issues. Definitely our go to place if we are feeling sick. Photo 1 in review by Jonathan Phillips Photo 2 in review by Jonathan Phillips Photo 3 in review by Jonathan Phillips 1 CommunityMed Family Urgent Care Haslet Avondale (Owner) 5 months ago Jonathan, Thank you for returning to the clinic and recommending our Haslet Avondale location of CommunityMed Family Urgent Care! The staff of our medical clinic is happy to know our dedication to medical excellence has positively impacted your experience. BRIAN ALFARO 5 reviews 2 days ago NEW Skyler was very good, and had great bedside manner! From the moment she walked in the room she was very personable and extremely helpful. The kind of PA you would want to see at your general practitioner. She made the visit pleasant even with a positive Covid result! lynndriette 14 reviews·1 photo I had to make an appointment while on vacation and every aspect of my care was excellent! Front desk clerk was pleasant and informative. Nurse Ruth did a great triage/assessment. Nurse Practitioner Ruth Ellen listened to my issues explained treatment well and gave great advice on what to do when I returned home. I would most definitely recommend anyone to them for their medical care!

Spent 30 minutes filling out everything I needed to fill out after scanning the QR code they have…read moreplaced in the parking lot. After filling that out, waited an additional 30 minutes waiting for them to call me when they're ready for us. Called the number myself to find out they were closed. Why not say that before having me fill out all that paperwork? Go to medical city ER down the street. No wait time, everyone was kind and compassionate and spent less than 1 minute filling out paperwork.

Amazing all around. Just went in today for the first time and turns out I had a yucky case of…read morestrep. They where AMAZING. From the front desk all the way to the back. I also had my 4yr old with me , we don't do iPads so he brings a backpack with toys with him and likes to talk, he can and will talk your ear off. Not one person seemed annoyed and even engaged with him! It made me so happy to see people genuinely care for not only me. But took the time to interact with my son. I felt very well taken care of today and have been talking about it all day. Would recommend to anyone. They gave me shots and made sure to get me on track to getting better asap. In which I already am! Cant say enough good things. Thank you thank you

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

Hardly no wait time, saw amazing professionals that listened to my ailments and true helped.read more

I had an exceptional experience at Quest Diagnostics thanks to Phoebe. I was there to complete a…read moredrug screen for school and ran into an issue with the required form. Phoebe went above and beyond to help me get exactly what I needed. She was incredibly patient, kind, and reassuring throughout the entire process and made sure I didn't accidentally order a new test or have to reschedule my appointment. She even allowed me to stay an extra hour while I worked on getting the correct documentation, never once making me feel rushed or like an inconvenience. Her professionalism, patience, and pleasant demeanor made a stressful situation so much easier. I truly appreciate everything Phoebe did for me and wanted her to know how grateful I am for her help. She is a huge asset to Quest Diagnostics.

OMG!!! Never choosing CareNow for drug screening again, or even for ER situations. Front desk…read more"girl" could use some extra training in customer service. The checking process is far too lengthy for a simple drug screen. but even for an ER visit. I can't imagine having to go through all that when you're feeling ill and having to deal with someone who is less than happy to be at their job. Although tech guy was chipper and friendly and professional. I highly recommend the actual Quest Diagnostics locations for drug screening instead.

(5-18-26 10:00am) Front desk lady was super nice and professional and helped me get signed up. They…read moregot me in very quick. They took my labs and Both the nurse and the doctor were kind and respectful aswell 10/10.