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Hoover Andrew, MD

4.0 (3 reviews)

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Thorne Family Medicine

Thorne Family Medicine

3.0(2 reviews)
14.1 mi

Dr. Amanda Hall is my mom's doctor and she is one of the most amazing, detail oriented, caring…read moredoctors I have ever met. If you can get in for her to be your doctor, do it! Highly recommend 1000%

Charged a credit card two months before the patient was ever seen. Getting that money back after…read moremultiple emails and calls has been nearly impossible. Those two facts alone tell you everything you need to know. Contact was made in the second week of April to schedule a new patient appointment for asthma-related issues. The earliest available date was May 26, over a month away. On May 16, before a single visit had taken place, charges were applied for both April and May. The patient was seen at urgent care in the meantime and still plans to establish regular care here given the location works after a recent move to Denison, TX. After this experience, that plan is now in serious question. The appointment was cancelled to resolve the billing issue. A refund was promised by May 18. Four follow ups were made across emails and calls, each time receiving the same assurance. It is now Thursday and not a single dollar has been returned. To top it off, an email came in asking for the patient's name, information that had already been provided multiple times. Disorganized, unresponsive, and unbothered sums it up well. Charging before any care is provided, then making patients fight for their own refund after 4 follow ups, is unethical and unprofessional. Go in with your eyes open.

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Hoover Andrew, MD - familydr - Updated May 2026

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