They certainly no longer provide free delivery. Don't know about other services mentioned by other reviews here.
I ordered a half cord in mid- Dec and was very happy with the hardwood, delivery and beautiful stacking. Glad to think I had a new, fantastic firewood source.
I put in an identical order last week. Got a call that night saying they were sold out and that I needed to buy a face cord of kiln-dried, which was slightly more expensive. I was reluctant but accepted.
I was told the delivery would be in afternoon, hopefully not too late. They arrived before noon....it was a good idea I HADN'T stepped out.
What I ended up with was a stacked mess in my garage and $200+ of basic balsa wood. 95% of the wood is so light, I am forced to add 3-4 'logs' literally every 15-20 minutes to keep the fire going.
I don't know if I got the dregs or if this is typical for kiln dried, but it's unbelievably crappy.
As a test, I put 8 (the max I could) logs on a scale and it registered no weight! I got a reading only after pressing down on the wood to force the scale to move. This entire test is fully documented, please ask and I'll share video and photos.
Meanwhile, I called to complain and got non-answers from the woman who answered the phone. The staff are always courteous when I've spoken to them. I'm not suggesting they were rude. I simply wished she'd have a better explanation, a willingness for someone to come take a look, some sort of effort to try to keep what could have been an excellent customer.
I burn a fire for several hours every day...hence going through a half cord in less than 3 weeks. A face cord of this crap was half gone in 2 days. This is totally unacceptable to me, but based on their unwillingness to do anything about it, I must assume it's normal for them. Now I have to find somewhere else.
I just moved into a home with a NFP. I really wished these guys would care.... read more