We sent my daughter's iPod touch in with a broken touch screen in late June. Beyond troubles controlling the screen, the iPod worked. The data and applications where still there. Over the course of nearly 2 months, your company managed to break the battery and the main board. We were sent home, at one point, with a completely non-functioning iPod that we were told was working, but needed to be charged. Which clearly shows it was never tested before being sent home with us. It also took 2 months to service something many other companies would have handled in a day. At the end of the day, they charged full price and would not communicate with us at all. About the worse customer service I've encountered in any small business. Truly disappointing. read more