I went to this store after going to many other locations. They are under new management and Yousis…read moreis in charge. He called the right dept. from his personal phone and Verizon answered immediately. They were trying to bill me when I returned the device months ago before Cellular Sales took over. He went straight to the issue and fixed the problem. I've tried so long I didn't know I was pre-empting their statements or what but he went straight to the real issue. This guy was so Amazing-he went straight to it and fixed the problem. The charges should be zeroed out in 2 days. He has my Gratitude. He is the Director or New Owner and now Verizon can build back its good name.

Verizon oak brook is probably the worst experience I have ever had in any kind of customer service…read moreI have ever experienced. Herb the manager of the store has no communication skills whatsoever and probably should not be in a position of customer service He should probably look for a job picking up horses shit in a barn

iPhone 18 pro max that I got from ATT went bad, data kept dropping. Went through ATT Andi AI help…read moreand agent help. Changed my eSIM with no luck. Scheduled an appointment with the Apple Store. Was seen at appointed time. Highly recommend to schedule an appointment and not walk in. It's busy in there. Genius Bar technician diagnosed my phone and there was a manufacturer defect. My phone is on order with a free replacement under warranty. Much better experience than my last visit years ago.

This Apple Store had a nice layout. It was quite spacious. It looked like they had a lot of staff…read more I appreciated that it was at the Oak Brook Center. I thought they had a great location. It looked like they had a lot of great Apple products too.

I had a great experience buying a new phone yesterday with Adam. Low pressure and I never felt like…read moresomeone was trying to take advantage of me. His coworker Alex helped when required, but the bottom line is they were both fun guys that were great to deal with. I highly recommend this location.

You are a terrible company and you lie to your customers . After hours on the phone with…read moresupport, You are sending me a Wi-Fi cellspot router. This is super! I could be dead by now! I don't have Wi-Fi!!!! ??? What is this going to do for me, it has no value! I told you I didn't have Wi-Fi the last time I called support. But no, there is no language Gap and everyone at any location under support team has the ability to support me the same . And they don't have the ability to transfer me to someone in America . I would be ashamed if I was you ! I had another seizure and I I'm lucky that I was able to call 911 on my other phone because I couldn't do it with yours. It is ridiculous that you won't let me out of this contract. I'm going to make as much noise about this online as I possibly can because at this point it's just disturbing. There's something wrong with you, that you could treat me like this after so much time could I have been a loyal customer. I have spent probably 16 hours on the phone with support in less than a year, and I have gotten absolutely no where. This makes me sick and disgusted. I have told you multiple times that I am newly disabled and don't have enough money to pay for your service and cell phone as well as an additional phone and service that actually has signal . You obviously don't listen or care. I didn't know you were that money hungry of a company. If I would have known you were like this I would have never since your service from the beginning.

This place is awesome , great prices on laptops and phones, easy to communicate and service was top…read morenotch ! Highly recommended!

The are knowledgeable and fair . A great place to go to get a previously owned laptop.read more

Jesus took great care of me. I messaged him on Yelp after an unsuccessful appointment at the Google…read moreStore for my Pixel 6a. I was using my laptop to find repair shops and making phone calls was not possible for me at the time and he responded fast. The corners of the steel frame on the Pixel were bent from previous drops and a new one is needed for the new glass to sit flush and properly. However, the Google Store was missing the steel outer frame which is necessary for the new glass to be installed and they said because this model is a few years old and they are not receiving new parts for it. Jesus knew I needed a phone right away so I could get back to my job and my funds were super low and I couldn't afford to spend $400-$500 on a new phone so he did his absolute best to work around the damaged frame issue for me. He managed to get the new glass in there but the bent frame caused several hair-line cracks across the bottom half of the screen but the phone worked again! It didn't really look to bad to be honest. He wanted to make it right for me said he will order another glass and install because he had an idea of how to repair the frame for me and would do so at no extra charge and he would call me the new part arrived. He let me take the phone home to use in the meanwhile. I would absolutely recommend this place for cell phone repairs. Jesus is honest and very helpful.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

They tricked me into a dumb wifi thing. Waited here for 2 hours place stinks. I wouldn't go here…read moreever again

The service here was horrible they don't care bout making you wait. Or wasting your time I was…read moretold I could be helped then sent away twice

This T-Mobile operates very unprofessional and I will not visit this location again. Just left and…read morethey were closed, when they don't officially close until 8pm. Some makeshift sign on the door that said they will be closing at 7pm. No regard for customers who come to them during business hours and just out of the blue they close, reason "unknown" So very unprofessional. Hard pass on this location.

In one word, er...name--- Ace! I came in for a screen…read moreprotector for my new phone. I switched back to android from iPhone and also needed a little help getting my old phone ready to give to my dad. Ace handled both needs with grace and sincerity. 10/10 Stellar customer service.

I lived in Dallas for 40 years & there is a MicroCenter location there so when I moved to DG &…read morelearned there was a location close to DG, I was eager to go shopping! Pleasantly, I discovered that both of the locations have their department & product placements in the same formation so if you're a MicroCenter regular, you'll appreciate this. I am & have always been someone who prefers, when I am shopping for electronics, to have the assistance of a Pro from the start because I hate wasting my time & would grow to be FRUSTRATED to learn that items I THOUGHT were an ideal pick​, turned out not to be so I appreciated ​being approached without hesitation. Due to my TBI, I have difficulty remembering the details of key points of a conversation unless I'm able to connect a descriptive keyword to a word/term I'm wanting to remember long-term. That being said, I cannot recall the associate's name who helped me, but I THINK he was wearing glasses. I know that's not much help, but it is something! All in all, this was an enjoyable shopping experience! I want to say that I cannot find a phone # for them online... through Google Maps, reviews, or Yelp & I know that this simple fact will make a person feel sketchy about doing business with them, but don't let this phase you. Why? Think of it this way... if they put out their phone, HUNDREDS of people will call every day asking technical questions or about inventory availability, & that will require an employee to be dedicated to working the phones & businesses don't want that!

I'll just begin by saying I worked in the retail industry for over 45 years before retiring last…read moreJanuary. So, I have a unique perspective on the customer experience and what it takes for a business to provide consistent excellence in service. The Microcenter store in Westmont is beyond exceptional! The commitment showed by the staff to treat their guests well goes far beyond most typical retail locations. I visit often and feel so valued as a customer. Having been in the industry for so long, most in multi store management, I observe different aspects of the experience when I'm personally shopping stores. And at Micro Center Westmont, I observe a clean, well-organized store with friendly, helpful and knowledgeable team members who have a genuine interest in ensuring their guests are treated well. Far too many positive personal examples from my many visits to share, but the consistency is truly admirable. Now do they occasionally make a mistake or does something not go as planned? Of course! If it didn't they wouldn't be human beings as we all make mistakes, right? But I am so impressed with how hard the team works to correct those issues, big or small. The prices are fair, the price matching policy is very good and the return policies are exceptional. Micro Center is ALWAYS my first choice for tech and it's due mainly to the dedicated staff at the store who go above and beyond. If you've never been to a Micro Center, I'd highly suggest the Westmont location. Like me, you'll probably become a customer for life!

Dan was very accommodating and professional. He was able to get me the type of website I was…read morelooking for- he was accessible and easy to work with. Glad I found him! Highly recommend!

Dan provided great service today! Nice to know we have a trusty IT professional nearby. Thanks!read more