RImrock Auto Body was great about scheduling me to get in for an estimate, everything went downhill…read morefrom there. The business hardly ever answers their phone and takes days to get back to you. I took my car in for $5000 of repairs from hail damage. They never once called to update me on the process, took 16 days to finish the repairs (some of which they contracted out without my permission,) when they promised ten days maximum repair time. I had to call daily and leave countless messages to find out if my car was ready to be picked up. Upon picking up my vehicle, I was less than pleased. Green paint was on my WHITE car, they did not re-seal the windshield after replacing it, the passenger door panel rattles, the driver's side door does not open on first try as the handle was not put back on properly after the door panel was replaced, my sunroof creaks open, the upholstery just under the sunroof is dirty and torn, as well as the roof of the car not being flush with the side panels. I could go on and on with the shoddy work they did on my vehicle. Needless to say, I will not ever be taking another vehicle to them for any sort of work on any vehicle again.

So glad we chose this store when our low oil light came on!…read more Driving through Billings on our way to Utah from North Dakota around 7pm on a weekday, we looked on a map for the nearest auto parts store and opted to try our luck at this Napa. We thought we simply had a oil situation because our car was overdue for an oil change and was possibly burning oil. We arrived at Napa just at closing time and the manager, Dan, was not only willing to stay open to help us, but he was incredibly patient, thorough and helpful. He helped choose the right oil for our vehicle, since my daughter and I had no idea what her car was supposed to take :-). He did not try to rush us or make us feel like we were encroaching on his time, which was also kind (even though I knew they probably wanted to get home for supper). One of the female employees, I believe her name was Denise (?) was also very friendly, and chatting with my daughter while I paid for the oil, she discovered that our oil filter was also bad, hence the oil issue. We went back in and paid for a filter, they helped us add oil, attach the new filter and make sure everything was up and running properly before we drove away. And all that with a smile and incredibly friendly attitude. These folks were our saving grace, catching that oil leak and thereby preventing what could've been a disastrous situation. Dan, you run a professional shop; it's no wonder you retain friendly and loyal employees. As you are obviously pleasure to work for, kind and a great GM. Keep up the great work folks & be blessed. The little things make a big difference!

Napa auto parts couldn't even find my part when I brought the part into them. The guy at the…read morecounter searched for 15 minutes and said he couldn't find anything. My part had the manufacturers information printed on it, with part number included. I left and used my phone to search the part number, It came right up. I went to autozone to purchase the item. Napa auto parts on Southgate drive in billings has serious issues either with its system or people. Either way you are better off using Amazon, seriously. If you need oil, go to Walmart. If you need advice go anywhere else. If you need anything autoparts, avoid Napa autoparts and save some of your life.

Bought a $1400.00 tonneau cover with installation here. Cover had 5. yr. warranty. Only had the…read morecover for 7 months when driving down the highway, it came unlatched and started coming off. It had bent both ends where it latched and also bent out of shape in the middle of the cover. When I went to Northland to have them replace or repair under warranty, they immediately said it was an 'act of God' and they wouldn't warranty it. They said this without even looking at it. Both individuals behind the desk were extremely rude. Will never do business here again and won't recommend.

Excellent service and allowed me to buy the part with no up charge, have it shipped directly to…read moreNorthland and I was contacted when it arrived and install scheduled

I had a very disturbing experience at this location. Assistant manager Darrel told us to speak…read moreEnglish or leave the store after hearing us speak Spanish. No customer should ever be treated that way. I have reported this incident to corporate and will continue following up until it is thoroughly investigated. I also expect corporate to send representatives to this location and provide diversity and customer service training to ensure every customer is treated with respect, regardless of the language they speak.

Every time I go into this store, I find it spotlessly clean and well-organized, and the containers…read moredon't have dust on them, so they are well-stocked. The best thing about this particular O'Reilly's is that the staff always helps you find the right part or chemical. They hustle to help the customer. This is one of the best auto parts stores I have ever visited. If I need something, I'lll go out of my way to use this store.

The smokestack came, and I was called immediately! I went over, and Scott Galles, the owner, helped…read moreme install it. He cut it to my specific length, expanded the one end so it would fit over the existing pipe, and supplied me with a few tools that I didn't have. When I ordered the stack, I was told by the salesman that the band that I need to attach the new to the old was included. It wasn't, but they had what I needed in stock, and Scott gave me a big discount on it since I was told wrong in the first place. I am very pleased with their service, and although I will probably never be back, It is because I will probably never have exhaust problems in Billings again. If, by some chance, I do, Galles will be my first stop!

From the owner: We are a small Montana company where customer service is a priority!…read more Galles Filter & Exhaust specializes in industrial, commercial, agricultural, and auto filters as well as heavy duty exhaust, intake systems and more. We service Montana, North Dakota, South Dakota and Wyoming. Here at Galles, we carry the widest selection of filters in our four-state area. Our large selection of inventory allows us to provide immediate solutions for our customers. Please browse through our site and let us know how we can help you. The Galles Difference: In business since 1952 with 83 years combined experience Locally owned and operated We specialize in filters, intake and exhaust; making us one of the most knowledgeable suppliers in the region We offer the best quality products in the industry Geographic diversity to supply many customers One-call service – we will find a solution for you Delivery service in the local area Same day shipping on most orders Widest Selection in Montana, North Dakota, South Dakota, and Wyoming! Our employees will do whatever it takes to find you the right products!

Excellent service people with extensive knowledge in auto parts and their applications…read more I am disabled, and they have helped me to install simple parts znd test batteries etc when needed. AAA+++

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Terrible service DO NOT GO HERE!…read more Came in with a simple Battery/ Alternator problem. These guys wouldn't even look at me when i spoke to them. Basically told me they couldn't pencil me in until next week and wouldn't even take a look at the truck or give me a straight "educated" answer. I went down the street to PETERBILT and they were more then happy to take us in. Even though they were MORE Swamped then the Kenworth bitches! What a waist of time. I will NEVER do business with kenworth or anybody that associates themselves with them in the future. Thanks for nothing.

We came into Billings in our 40 foot deisil pusher RV on the Saturday of a three day holiday…read moreweekend. Our turn signals, brake lights and emergency flashers were not working. Brad from service said to come in and he would see what they could do. In short order they had us back on the road. These guys are super helpful and know what they are doing. Big thanks to all of them! If I ever go out on the road as a trucker I will be sure to drive a Kenworth!

Took an older radiator to have an obvious solder repair on the lower tank. They flushed, pressure…read moretested and said it couldn't be fixed. Ok, no problem untill I get the bill. For what would be about 20 minutes of work, the bill was nearly $200. I'd be ok with $50 for their time and water. Guess they only want Corporate customers, not the little guy paying out of his grocery fund.

From the owner: Have you noticed that your radiator is not performing up to standards? Over the years, much like…read morethe rest of your car, radiators will need to be serviced in order to maintain its efficiency. If you believe you are in need of radiator services, look no further than the services offered by Montana Radiator Works. We're in the business of quality. Whether you need parts for your daily driver, or you have something bigger in mind, you can always expect great results and quick turnaround with MRW. We are distributors for a wide variety of cooling system products and sell to customers in a five state area. We carry one of the largest in-house inventories of cooling products in the northern Rocky Mountain area.

These guys are great. I drove up to ask a question, and when we got to the car to show him the GROM…read moreI needed removed, he jumped right in and it took him less than 3 minutes to take the thing out! He wouldn't let me pay him either. So kind and fast and knew what he was doing. I will return with my new vehicle when I need the sound system upgraded for sure!