Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

Jaz is great! I have been going to her for my Brazilian wax for awhile now. She is very personable…read moreand quick. The suite is always super clean and parking is never a problem.

I got an underarm wax! I experienced a professional and efficient service! Definitely going back!read more

I had the Platinum Hydrafacial with Laura today. It was divine!! She was so kind, explained each…read morestep beforehand, but let me rest as well, not too chatty. She ensured I was comfortable throughout. The products and techniques were gentle and wonderful! My face felt like it had 3 facials in one. My fitbit logged me as asleep, that's how restful it was. My skin felt soft, quenched, and just healthy again. I will be back!

From the owner: A&B Med Spa offers a luxurious range of personalized beauty and wellness treatments, including…read morefacial rejuvenation, body contouring, neurotoxins, microneedling, Weight Loss Management, and more. Their expert team uses cutting-edge technology like HydraFacials and advanced skincare therapies to enhance your natural beauty. Conveniently located in Lathrup Village, MI, A&B Med Spa is committed to providing an exceptional spa experience that focuses on your unique needs for relaxation, beauty, and wellness. Enjoy special offers and discover how their treatments can help you look and feel your best.

Do you want an experience like bo other for brow, lashes, or spa service…read more Then get your eye envy on!! 1st your offered shoe covers or you can wear your socks or a pair of courtesy socks before entering this lil piece of utopia. The ambiance is AMAZING inspirational quotes greet you everywhere. Empowering feminine power throughout it's more than a shop. Tiffany is heaven sent Kalis is top notch!! Thanks ladies for bridging the gap between extraordinary and customer service!! Sincerely new longggggg term customer....

Tiffany W. Is a beautiful person with a beautiful spirit. She treats each client with a great deal…read moreof respect, love, and professionalism. The service's she provide are amazing. I will patronize from this point on. Eye Envy is the truth. Thank you Tiffany for so many years of great friendly and professional service

She is simply the best. She is always a delight. Her technique is flawless and pain free. Her space…read moreis calm and most importantly meticulously clean.

First time ever that I didn't feel the pull of wax from the underarm...nearly miraculous. The…read morebasement suite is uplifted by good interior design. Sasha is kind and professional and provides a truly relaxing experience.

I love this place - excellent service, super clean and very professional. They are very…read moreaccommodating and also try to fit me in with my desired technician. I've always have a great experience and have been coming here for years! Will continue to do so with the outstanding service and care.

I have been going to Caitlin for several years for blonde highlights and cuts; always looks…read moreamazing!! The salon environment is always comfortable.

Great service and the decor is simple yet beautiful- Erica who completed my eyebrows today was…read moreextremely talented , professional, and time efficient!

Ashley is the best, very professional and down to earth. The shop has a soothing vibe. Allison is…read morethe best as well, knowledgeable and very nice.

I am an avid yelper. I Yelp because I want to share information with the consumer about a…read moreparticular business, product or place. None of my reviews are to intentionally scandalize. I hope it will in fact allow the business owner, brand or location to improve their practice or service. After careful review and research I landed at Marie's Pampered Beauty Spa. My first instinct was to leave. However, I continued on. Upon arrival Marie and an associate were engaged in small talk. A conversation that I felt could have been saved for later. They continued on. After several minutes she asked how could she help. Since I had just spoken to her on the phone I announced my name and she had been expecting me. I signed a waiver and was led to the room in which I would receive my bikini wax. It looked immediately unsanitary. Wax was everywhere and I soon came to realize why. She instructed me to undress from waist down and lie on the table. I asked her for something to cover myself up with. She said she didn't have anything and kind of chuckled. I guess my expression was a surprised one because she finished it with I'm going to see everything anyway and left the room. Again, I should have left but I just wanted to be waxed so badly, I stayed. She entered the room as I lie there ass out! She dips a stick in God knows what and proceeded to pile the wax on my pubic hairs when I noticed she didn't have the linen strips I asked her what was she going to use she said just the wax and assured me that I could relax. I clearly could not as she begin chipping away at the wax one hair at a time it was torture! Wax was flying everywhere. It was such a painful, agonizing experience. I get waxed all the time! But since I just relocated to the area it has been quite difficult for me to find a wax specialist. I stopped her not even half way through and was like are you almost done no worries about the back I can't take it. I went through another 15 minutes of SHEER terror as she picked the wax off piece by piece it flying everywhere!! Now mind you the whole time I'm hearing her brag about her technique and how she eventually only wants to do waxing but so many of our people don't get it done and her level of training...BULLSHIT! I was being tortured!! DON'T GO HERE!! It's been two months later and I'm still recovering!! Hair bumps that I've never had in my life!! Then the non- sterilized rag that she used to dip it in cold water and use compressions on my crouch because she said my body temperature was rising making it difficult for the wax to harden. WARNING: She is listed on groupon with a woman walking across the beach. It looks so nice and serene but this shop is far from that. Take my word, Don't come here!!!

I was referred here for a Brazilian wax by a friend and I thank God that she did! Marie is a…read moreLicensed esthetician that educates her clients on the proper way to care for their skin. I love the fact that if your appointment is at 10am, she is NOT going to have you sitting around waiting because she over booked herself! Marie provides a clean, and sterile environment and walks you through the entire process. I was truly impressed by the way she engages with you during the session by holding conversations or playing music in order for your to be relaxed. I will definitely be returning next month and bringing others!!!

I have been a client for over 5 years. I love their Berkley location and the staff is exceptional…read more They are always patient and walk you through all the aspects of the treatments they offer. I have never had any issue that McKenzie didn't fix for me immediately. Thank you Ageless Image!!

An update to my last review. Very disappointed on the result. My mom got 20U of Botox. Gave it the…read morefull 2 weeks. And sadly saw no changes. Maybe it's not enough, but really didn't expect zero change after $260. May try Botox again but probably a different location.