Michele assisted me with a small business account. Remodeled and beautiful inside. Great service…read moreeach visit!!!

yes, my friends at ABC Bank had me flyin' at their float on the parade this fourth of July, thank…read moreyou thank you very much, sincerely Elvis, leo alerta on Facebook

Ryan Gable from Starting Point Realty was our agent when we were shopping for a house. We're first…read moretime home buyers, and even though we did as much self-learning education we could, he taught us there was always more and more to learn during the home buying process. Even though we had a hard time deciding between single family homes (Detached) and town homes/Condos (Attached), Ryan was always patient with us. He was with us every step of the way with great insights on affordability, explaining how home offers work, even when we decided to switch our search locations! No matter the twists and turns we presented (I'm sorry Ryan!!), Ryan stood by our side the entire process. In fact, he was a mentor for us, who went to essentially EVERY single house we wanted to see, who gave valuable opinions and insights on every home and even the area where the home was located. He checked in with us and made sure we actually loved the house instead of pushing us towards a home to make a quick sale. Ryan is the kind of real estate agent you would want; patient, will educate you during the whole process, and will ensure you're taken care of during the whole process!

Ryan was incredibly knowledgeable, experienced and empathetic. He was able to deftly guide us…read morethrough the process of selling our home and the absurdities of the current market to a safe landing. Ryan was down to earth and walked us through each step, always respectful of our situation and perspective while providing honest and insightful counsel. Ryan worked with us even before any formal agreement, advising on remodeling and market value. We had to sell our condo due to unemployment, it was an emotionally difficult process but Ryan and his team were always supportive and compassionate. Ryan went above and beyond in terms of availability and providing hands on help. This process could have been an absolute nightmare with a lesser realtor, but we always felt safe guided by Ryan's expertise.

Mike assisted in the purchase of our first home over the last few months. We were under contract in…read moreDecember but did not close until February, Mike remained communicative and informative throughout that entire timeline. This being our first purchase we had no idea what to expect, having met with Mike before we even made an offer we were educated as to what to expect in the process and what Mike and his team offered us. We felt far more confident from that initial meeting and knew we had the right team behind us. Throughout the process Mike kept us up to date regarding interest rate movements and helped us secure a very good rate. He answered our very specific questions, was incredibly timely in his responses back to us, and calmed any nerves we may have had. I highly recommend working with Mike, if you are looking to learn about the mortgage process give Mike a call, you will not be disappointed.

The Facchini team supported us from day one - educating us on the process of home buying and all…read moreconsiderations we should factor. We shopped rates and they were able to match the most aggressive rate for us. On top of that, their communication is always immediate, which was a huge factor for us getting an offer accepted and closing with speed. They also offer Cash Guarantee options (if qualified) which made our non-cash offer competitive against those that were paying cash. All around we have had a great experience working with Michael's team from the start through close. Thank you!

Their customer service is second to none." "The dedication to excellence is consistently…read moreoutstanding.." "I was completely impressed with the professionalism. Nelsi spends a good amount of time making sure all your questions are answered. Nelsi has been available all year round and works diligently. The ambiance at the office is family inviting and comfortable. I highly recommend her services.

Nelsi is a very prepared person who is constantly updating herself with the new changes from the…read moreIRS. And above all, she is a very meticulous and dedicated person to her work. What I like a lot about her business is that the price she charges is fair. Her son works with her and is also highly prepared to do taxes. I go there precisely because I have to add investment accounts. Very happy with her service.

Working with John Noland and his team with financing our new home was stress free. They were…read moreextremely responsive in a quick and professional manner. They kept us updated as we moved along in the financing process. I would highly recommend John.

This is the third time we've worked with John Noldan and his team at Rate, and every experience has…read morebeen excellent. John is professional, responsive, and always takes the time to make sure we understand every step of the process. His team is efficient, friendly, and makes what can often be a stressful process feel smooth and straightforward. We've come back to them multiple times because they consistently deliver great results and outstanding service. Highly recommend John and his team to anyone looking for a reliable and trustworthy mortgage partner!

Absolutely Horrible, Horrible, Horrible experience and customer service specially Maria Flores,…read morelack of information and the way they treat customers is Horrible and the way that she handles the situation she refuses to take care of the matter it's easier for her to refer you to a different customer service at a different branch this is US BANK! We have been banking with US BANK since they open their doors, never had a problem until the Wooddale location close. The people running the Wooddale was very professional, knowledgeable, helpful, respectful and most import they would get to the bottom of the problem and help you not send you to a different customer service or branch. what is the point in having a Bensenville location if they can't help you!

Absolutely horrible, HORRIBLE customer service…read more I am a customer of U.S. Bank because I have to be (they own my mortgage loan, unfortunately). The website SUCKS and I'm unable to make payments as I want to. There's a limit on additional principal payments that IS NOT DISCLOSED anywhere on the website. Regardless, this branch, specifically, applied my payment incorrectly and REFUSED TO ISSUE A RECEIPT with my updated balance. They gave me a slip that says I gave a certain amount in CASH (not a check, not a debit card, but actual cash). Why can't you confirm my updated mortgage balance when you don't have to wait for a check to clear? The teller (LXSAUC1 is her ID number) confirmed to me verbally that my payment would be additional principal. Instead, she applied it as a prepayment of my next payment (how convenient that I pay them the FULL INTEREST AMOUNT A MONTH IN ADVANCE.) Stay away! They will do whatever they can to take your money and use it to THEIR BENEFIT.

I had the pleasure of working with Tony and his team over the last few months. He did a fantastic…read morejob! I would not have been able to close on my first home yesterday without his help. He was available at all times to answer questions. He really went above and beyond! I would absolutely recommend!

Great group of people who take care to be mindful of how important it is when dealing with…read morecustomers and financial matters.

Kyle and co are the best lenders I've worked with in my 17 years in the business. Great rates,…read moreservice, knowledge, and commitment. They will embarrass the Lender recommended by the place you bank at every time.

Proper Rate is a Stellar Team of Five Star Professionals…read moreKyle and his entire team are extraordinary, highly knowledgeable professionals who were accessible to answer all my questions (believe me when I say that I had a bunch!) They explained everything, held my hands throughout, and made it such an incredibly smooth and quick process that I am still flabbergasted this home is mine! I feel incredibly lucky and Blessed to have found Kyle and I highly recommend Proper Rate! A special shout out to David, Andrew, Eric, and Phil for going above and beyond!! And, to the rest of the Proper Rate team: THANK YOU!!!