Bruce Salick was excellent! His Service was great! He made everything easy. 100% Satisfied and I highly recommend. Thank you Bruce! read more

Impossible to find parking, rooftop on 4th floor with no Elevator. But conference was amazing for indoor event on 3rd floor.

Incompetent people run this company and your loan will not close on time. Run from this company they will be filing BK soon. Wells Fargo is a better option than this company. You will not close on time if you go with Guaranteed Rate!! No questions about it. read more

I have to rate this company with zero stars because my experience was absolutely horrible! They got me 30 days into the loan asked me for all this documentation approved my loan got the appraisal back got the written verification of my employment. Thought we were ready to close then they said that the appraisersaid it was a rental property, but this was not a rental property. They basically called me a liar when this is my primary residence. They insisted on writing this loan as an investment property at one or 2% higher and I said no way! Why would I do that? This is my primary home! I think that they just wanted me to pay more money because rates went up and they took too long to process the loan! Don't waste your time with this company. They are really really bad. read more

I purchased my home in Texas Rate team in Texas was amazing but there was turn of events. These crooks at Guaranteed Rate in Chicago were in control of my escrow money. The Director of Renovations John Meadows of 3940 North Ravenswood Chicago Illinois 60613 denied the release of my funds and I was stuck with a contractor bill I'm still paying for to this day. I was a first time home buyer and I was treated unfairly. John Meadows, Caitlyn McMahon and Janelle Miller are some of the most unprofessional racist people I ever encountered in my life. Very heart breaking to move in a home; and find myself in debt behind home repairs that were allegedly covered by escrow funds. I wish the very worst for these people. read more

I am following up on my last review. Well, it seems the appraisal that was set up by Guarantee Rate was bogus, and not accurate whatsoever. Evidently they will relay to the appraiser to make sure the value is close to offer. Since I went elsewhere for a loan, I had to pay again for a new appraisal that was done professionally, completely, and as well came back $60,000 lower than Guarantee's. Well, guess Victor (CEO) can earn & spend his money with no regard for his clients. AGAIN......DON'T USE THEM! read more

HIGHLY WOULD NOT RECOMMEND. I am a 100% Disabled Veteran single Father of two children, I applied through Ken Lewis with this company "Guaranteed Rate". In the beginning it seemed professional, until I submitted all of my required documents to apply for a VA Home Loan. Long story short, I wasted so much time with this company, they pulled my credit, took all of my documents, then went absolute GHOST. I received no response at all from anyone regarding my loan application, I attempted to receive a simple "Yes you're qualified" or a "No you are not qualified". As a 100% Disabled Veteran that has been to some unpleasant locations around the globe for this country, you would think they would have the respect to give me that simple Yes or No answer. However, I received NOTHING. Just left on read and unanswered. HIGHLY UNPROFESSIONAL. read more

If it's to good to be true it probally is. I got preapproved for 56,000 HELO only to find out I can't use my wife's income. Doesn't say that when you apply. They gave me some BS story that NJ isn't a community property. BS again because I've shopped around and was able to get it with a co signer and my wife's income with other companies. They told me to reapply so I did and now I'm not qualified for the loan. They string you along, take forever and just when you think your good, they pull some kind stunt. read more

Kim Brant (MLS ID: 1322486) was my loan officer. Nicest, smartest, most trustworthy person I could hope to handle my refinance. I live in CA and she works in MN. My dad is from MN and it's true that the nicest people live there. She worked hard to get me a one-point reduction on a jumbo loan even though I'm self-employed. Chase Mortgage, my lender for 18 years, wouldn't even consider refinancing me despite my spotless payment record. Their loss because it helped me find something much better. The online documentation upload process is so easy to use. It was streamlined and pain-free. The underwriters did ask for additional, updated documentation piecemeal, but that's everywhere if you're self-employed. Kim Brant kept everything on track and provided helpful, honest reassurance and advice when needed. Most of all she remained a gracious professional who takes pride in her work. I can't say enough good things about Kim and about Guaranteed Rate. I will be telling my friends and family. read more

I'm confused to see a reply years later from GR as though I was their client - I wasn't. Their client was the person buying my previous home. As I said in my review in 2018, the GR team admitted they screwed up by not letting us know the closing would be delayed - AGAIN - and they couldn't be bothered to put out a dime related to their lack of notice. The GR VP literally said "I dropped the ball." If you're going to do social media clean-up, at least get the facts straight. If you'd like to reimburse me for my hotel and storage fees, that would do a lot to sort this out. Just let me know!!!! read more

Locked rate with them after negotiating and was assured all was set in stone before sending a "non-refundable" appraisal/credit fee deposit. I received a notification a week later that my terms changed as they pulled a hard credit pull AFTER the rate lock was agreed upon as apparently they need payment for a hard credit pull first. All other lenders I've worked with paid out of pocket for a hard pull so that all terms were set. It is NOT customary to provide a rate lock with only a soft credit pull. Furthermore, there was nothing in the rate lock agreement that stated it was subject to a hard pull after the agreement was signed by both parties. My score was two points lower than their threshold so they wanted to charge me $1,600 to get back to originally agreed upon terms. They would not waive this charge. Overall communication was lacking as rate lock was agreed on Thursday, hard pull was initiated Monday (even though the rate lock stipulated it should be set one business day after agreement), and I wasn't told until Weds that our terms were changed. This is a time sensitive business and the lack of transparency and communication was frustrating and may now result in an extended closing date. I moved lenders and have had a far better experience thus far with a rate lock that was affirmed with a hard credit pull that was initiated BEFORE I paid a fee for it to be pulled. It's a cost of doing business and Rate should not provide rate locks with a soft pull if they won't honor it. I would stay away as they do not honor verbal or written communication. read more

My update is I called the number below an was forwarded to the agent who I never heard from prior to this during this entire experience. He apologized but then didn't want to hear any of the specifics to try to make it better and then thought I would still consider using them again. no chance! read more

Absolutely horrendous experience with Lauren Hughes (NMLS ID: 815241) and Niki Burke. Complete lack of communication on their part. It took 3 weeks for them to tell us that the homeowner's insurance policy we selected had a too-high deductible (after refusing to give us any requirements for the insurance policy beforehand, and making us guess what they wanted). It also took them several weeks to confirm that I had, in fact, paid off a $4,000 student loan in 2018 (4 years ago!). But by far the worst part came at the very end. Thanks to Lauren and Niki we almost had to postpone our closing date, as they went MIA when it was time to get our final closing numbers to wire the money to the title company in advance of closing. We were expecting to do this a few days before closing. Instead, we were forced to do it literally at the very last minute, at 3:35 PM (before the 4 PM end-of-business wiring deadline) the day before closing at 9 AM. We were trying to get in touch with them all day and they simply would not respond. An entirely needlessly stressful experience. Save yourself the headache and go with a different company, or at the very least, different loan officers. read more

Worked with some arrogant dipshit LO back in 2018 while exploring a purchase loan for a new home. Was advised I would not qualify for a home purchase after he reviewed my docs for 15 minutes. I'm a small business owner, so my docs are different from most ordinary buyers. Went to Citibank after I was declined by this BS outfit and closed my home loan within 60 days. Steer clear of these morons read more

Guaranteed Rate team walked us thru every step of our home buying process. This team made most of my stress fall away with a quick and simple approval process. I was approved and cleared to closed within 20 days. I cannot say enough good things about this team. read more

They promise you and they don't deliver My home was promised with conditional approval later on they kept stalling asking for documents and kept being lazy only to find out we had to pay for keeping the house under contract for three months and nothing in end We worked with the Houston' branch and there is a lady called Kim who resigned she played a huge role in losing our escrow payment and kept being unprofessional Our applications kept being played by three different people No one picks up the phone and they just loot people Contact me and I will tell your the details read more

I started a refinance loan application in August 2020 with a projected close date of 10/9/2020. Communication was horrible and that date was missed without any information being relayed to me. Making the mistake that my rate lock had expired and because I hadn't heard anything, I paid down my existing loan. That caused some issues and delays on my end in 11/2020. I worked very hard to resolve them and did so in about 2 weeks. I was again ready to resume the process by the end of November. I didn't hear much in December. In January I reached out to inquire and eventually was told a lot of stuff happened and they were going to start working on it again with a close date of mid February 2021. I was told there was no problem hitting that new deadline. I'm now reaching out to my loan officer to see if there's any chance they can complete by the end of March 2021. They again missed their deadline with no information sent to me about the delay and no updated timeline. I did receive some paperwork a few weeks ago that hinted at a March 5th close. That paper work was supposed to be delivered at least 3 days prior to close. I did waive that right, but it is safe to say they got their 3 days as it's been a over a week now. March 5th has come and gone and I still haven't heard anything. I strongly do not recommend rate.com or guaranteed rate. I'd recommend almost any other company or even just taking up street performing as a hobby. You can learn trumpet or home depot bucket drums in less time then rate.com can process a loan. read more

Thank you Tim Ross for hanging up the phone with the line "good luck with other lenders". I imagine patience and customer service is not your forte. Not only did you turn me off from dealing with you but also I would no longer deal with anyone at Guaranteed Rate. I have spent most of my adult life within the customer service space and never seen someone so eager to push away a prospective client. I am doing two home tours on Saturday, would most likely get a preapproval within the next few days, and ultimately apply for a new loan. I was also planning to also keep my current property and apply for refinancing with a significant increase in my income. Rather than listening to what I have to say, you abruptly cut me off and said "No" without even allowing me to complete what I was saying. Thank you for showing your true self so early in the process and for saving me a potential headache in the future! read more

The only thing guaranteed here is that your rate and fees will be higher than expected and they will make the most ludicrous documentation requests I've ever heard. And you will be completely aggravated and annoyed for wasting your time. Save yourself the misery. I received a Guaranteed Rate flyer from my loan officer (addressed to me) guaranteeing 2.75 after they had already raised my rate to 3.125. Bait and switch. I'd give zero stars if I could. read more

Loan officer was helpful until I inquired about down payment assistance programs. Never heard from him again. Oh well. Got a better deal with Huntington Bank. Thanks Kevan! read more

Worst Customer Service I have ever had. Rude, short, and annoyed with my questions. I spend 4 hours this morning trying to login to my account for the first time and it needed a passcode to login in addition to a password to login. She kept acting so annoyed and rushing me off. Made her walk me through til it worked. I'm still irritated that I can't even use the same user name or my normal email address. The loan process was fine but now that I'm a customer they treat you like dirt! read more

The team at Guaranteed Rate are proactive, communicative and a solid team to have on your side when going through the wild ride that is purchasing a home out of state. read more

Horrible customer service. If I could give them 0 stars I would. Kept getting transferred from one representative to another. They hung up on me three separate time. Without letting me know they were closing they just kept hanging up instead of informing me. read more

I definitely recommend Gaurenteed rate. All of the staff were very helpful. The process felt like it was minimal because of their help and support. I look forward to working with them again in the near future. read more

Lance Ray is the best! I have done about a half dozen loans with them and he is the greatest person I have dealt with for loans. Guaranteed Rate loan is easy and we recommend them. read more

I used Guaranteed Rate to purchase my home 2 years ago. Unfortunately, due to a challenging divorce I was required to refinance my home in my own name as my sole and separate property. I contacted GR for the refinance since they helped me with the initial purchase. It was nothing but a struggle from start to finish. The whole process took 4 months to complete and they were unable to refinance me at a rate equal to or less than my current rate. GR wanted to control every aspect of my divorce, from when and how I was to pay my ex his equalization payment, when I signed my final decree, when my ex could get the Quit Claim Deed to sign, etc. All of this was completely unnecessary and just made the whole situation more stressful and drawn out. Communication was terrible. We were never on the same page. They even asked to speak with my lawyer directly more than once, costing me several hundreds of dollars, because they didn't understand or believe the conditions of my divorce I had already explained. I was told on several instances that everything was complete and that I would be cleared to close but issues kept coming up. I asked several times if there was anything else outstanding in my file preventing the clear to close and was told no. I found out days later that they had been unable to verify my homeowners insurance for 3 weeks. One quick phone call and this issue could have been fixed weeks earlier. This was just one example of several communication issues. For a company who claims to make the security of personal information a priority and have a completely secure online process, this was also a major problem. I was asked to send my personal information including bank statements to three different people via email and when I attempted to use the secure portal I was told not to. When my Dad asked to submit his personal information via a secure portal, he was told that the account was not set up for that and was requested to also send his personal information via email. Through the whole process I never felt like a priority. They were unable to close my loan prior to the expiration of my rate lock, forcing an extension. They constantly blamed the COVID19 situation for their delays. After 4 months and a week past my anticipated closing date I returned a phone call only to be told they would call me back at end of business day because they were busy closing another clients file. I absolutely will never use this company again and do not recommend them. If I wasn't so far into the process and wanting my divorce to just be finalized after a year long battle I would have canceled my application and gone with another lender. Unfortunately, I had to meet a deadline as a condition of my divorce or sell my home. They made it impossible for me to switch lenders so late in the game. read more

As a first time homebuyer, buying a house always seemed scary and hard. This was the easiest process ever and we found ourselves waiting on the seller because Joy and her team got everything done asap. I appreciate the quality and professionalism. read more

This is my third time using GR for my mortgage needs. As a small business owner I need a reliable mortgage broker that is easy and convenient. Their online application process and customer service is top notch. I would recommend them to anyone that needs a mortgage. read more

The process of obtaining a mortgage is something one rarely does but it always seem to be challenging with lots of invasive questions into your financials, cold and impersonal agents, lots of delays, and very stressful; at least with my past experiences. But not with Guaranteed Rate! They were professional, warm, and very helpful. I worked with Melinda McCaslin and her team and they guided me through the process from pre-approval to closing, then afterwards setting up online accounts to ensure payments are scheduled. I get stressed very easily with annoying agents who don't know what they are doing and I was never stressed at all with Melinda and her team. I hardly knew that the team was busy in the background securing our mortgage. I highly recommend the Guaranteed Rate team. Their customer service was top-notch and I have respect for the way they handled our mortgage and treated us well. read more

Guaranteed Rate handled my mortgage request quickly and efficiently. Marsha Gandy and team in the Boca Raton, FL, office provided incredibly excellent communications, much of it proactive, explaining what will happen so that I would have no questions about what was happening or what I needed to do next. And any question I did have was answered promptly, usually with a personal phone call. My request for pre-approval was handled promptly, as was the subsequent mortgage, right thru closing. They are highly recommend! read more

Everyone I worked with to get my refinancing done in a difficult personal situation went remarkably well! Jash C. and team were amazing to work with, provided a ton of support, and I was very satisfied with the end result. Would recommend working with this team to anyone that would need a home loan or a refinance! read more

The location I was buying had a very difficult HOA but Guaranteed rate struggled through the long process & never gave up. Honestly they weren't my 1st choice but my 1st choice seen the difficulty in giving a FHA loan in a large condo association. Guaranteed rate was honest from the beginning, telling me it might be a long process & got it done. I'll definitely recommend Guaranteed Rate & the Eric Hamilton team in the future read more

The entire process was easy, smooth and well informed. I recommend rate.com to all my family and friends.

First and foremost, Lee. Really great guy who knows what it takes to get things done. Thank you Lee for the awesome job you did in securing our family with the loan we bought our home with. My experience with Guaranteed Rate was phenomenal. I mean that. I'm a USMC veteran and I used the V.A. Loan to buy our house - every step of the way was organized, streamlined, and most importantly; simple. A big, no...HUGE thank you to the entire team at Guaranteed Rate in Sandpoint. I love my new home and I'm grateful for everything and everyone who worked with my wife and I during the buying process. read more

UPDATE: Guaranteed Rate has continuously called and emailed me since I posted this review. However, we decided to go with Caliber Home Loans who were able to do in 3 WEEKS what Guaranteed Rate FAILED to do in 3 MONTHS! We are finally in a new home after being left homeless by Guaranteed Rate. We are SO grateful for Caliber Home Loans and their expertise in dealing with VA LOANS ORIGINAL REVIEW: STAY AWAY FROM GUARANTEED RATE! These idiots have no clue what they are doing with a VA loan! This is my FIFTH time using my VA loan to buy a house and we have never experienced so much incompetence and drama with a transaction before this experience. We sold our house in California to move to Chicago for a job. ERIC HAMILTON told us they could get us funded by 7/24. We drove all the way across the country with THREE little kids and now we are HOMELESS because of Guranteed Rate was never going to/wasn't even trying to get us a loan. I don't even think our pre qualification letter was worth the paper it was printed in as we did EVERYTHING that was asked of us and they "escalated it all the way to the top" and they STILL couldn't make it happen DESPITE bringing a 10% down payment. We ended up LOSING our dream home due to their complete incompetence and lies. What a HORRIBLE way to treat VETERANS! I don't want to see another veteran or Service member go through what my family and I have gone through. PLEASE Go with another, BETTER mortgage broker like Quicken, Bank of America, or a credit union. We (as well as the sellers) WILL be taking legal action as well as contacting the appropriate agencies as they EXCESSIVELY hard pulled BOTH of our credit reports without consent! Protect yourself RUN FROM GUARANTEED RATE! read more

Loved the portal to upload documents securely-very user friendly. Felt I got a great rate, and Susan my LO gave me different lock in options to choose from which was nice to see as rates were drastically changing each day in March/April 2022. As a first time home buyer, I was overwhelmed with the lengthy disclosures-they were hard to make sense of, but after some back and forth, my questions were all answered. Susan and her team did a great job considering all my questions and emails. I would recommend GR to friends, family, and my clients. (I'm a financial advisor). read more

Really bad company to deal with. I have been trying to get a loan modification agreement with my borrower since March 24th and they keep transferring me to loss mitigation. They say every time they will fax and email it within 24-48 hours and it doesn't happen. The person Jacob in loss mitigation on April 1, 2022 would not give me his last name he also said that I could not talk to a supervisor for 24-48 hours. No call back yet. I called in again today and got put on hold a few times while someone looked into it for me and of course they just ended the call and asked me to leave a survey about the call. The online portal as well doesn't have much helpful information. Beware when dealing with this company. If you do not believe me then just call their customer service line and make up your own mind. read more

Tom Lavallee and his team are fantastic. They handled every bump and hiccup in the buying process in stride. When we struggled to get our bids accepted by sellers, Guaranteed Rate was able to pre-underwrite our mortgage putting us on level footing with cash buyers. Our rate was competitive. Our origination fee was fair. Everything was done on time without stress or confusion. read more

Makes a big deal about offering Veterans a home loan for VA financing, but when asked for a loan, Oh NO we don't offer Veterans new home loans for ANY form of a home. read more

We had a great experience working with Hani Ali and his team. They are professional, responsive and took the time to answer all of our questions. As a first-time home buyer, we thought that the process would be scary, but Guaranteed Rate did a great job and made the process very smooth. Thank you read more