I would like to recognize the great customer service that I always receive for several years now from an employee named Jasmine. She is always extremely helpful and goes above and beyond her line of duty to help and assist in any way she can. She is always very professional and easy going. Therefore, I go out of my way to compliment her great customer service. Keep up the good work! Sincerely, Jose Cato Cortez read more

I just want to say that my experience at Bill Dillard State Farm was great. Jazmin was fantastic at explaining business insurance to me. I would recommend his agency to anyone. read more

I have been a client of State Farm's Agent Bill Dillard for years. He has great women in the office. I call to pay my auto and homeowner's insurance in a couple minutes. The easiest way. Today, I worked with Jazmine who was gracious and efficient. She pulled up my account in less than 30 seconds, I charged it, and then got the email receipt. Easy peasy. I've worked with all the other women and they're all terrific. If only dealing with other businesses and agencies were as easy. Thanks, Linda G. aka Nell D. read more

This is a great location! Lisette was such a great help to my mom who only speaks Spanish. She explained everything clearly and effectively. Would definitely recommend working with her read more

Great customer service. The office environment is very friendly and welcoming. Highly recommend!

I stopped in earlier today - Marykza was very kind while I was looking for a plan that fit me. She helped me find the perfect plan. I feel very confident she will do the same for anyone else. read more

Look elsewhere for Insurance! My insurance policy was up for renewal when I happened to be abroad for two weeks. They called my cell phone twice during that time and I didn't pick up because I was abroad, so they canceled my insurance policy. They didn't send me an email nor a letter informing me. Then they call me 3-months later, saying I have a lapse in my insurance and offer me a rate 2x of what I was originally paying. Absolute scam artist! read more

Great service by Christy! Quality of knowledge she showed was high and she helped me and answered all my questions about upcoming insurance. Well done! read more

I have had renters insurance that Mili helped me set up for a couple of years now at this office. I recently purchased a condo and Alex helped me get that completed. It was a breeze and can't imagine using any other office. Also so quick to respond to any questions I have and I will continue to only send my business here. read more

My wife and I have been with this agency for almost 7 years Diane Acevedo has been our agent since and it has been topnotch service. We insured everything from our cars and renters insurance. We recently got into an accident and when I called her she gave me step by step information on what to do and in less than a week she was able to payoff our car because it was a total loss. We defintely recommend her and this agency to any of our friends and family. read more

Been a client of Bill's for about 5 years now and his team is always willing to help me with any questions/concerns I might have. I mostly work with Milli and whenever I have a question she answers me via email/phone right away! Can't get that type of service that easily nowadays. Very professional and you can tell she knows her stuff. I've also worked with Cindy, and she's also very helpful. Keep up the good work, guys! read more

Too many better options available to settle with Bill Dillard! You will have to do extra work if you use this Agent. Pick an agent that is available and actually cares to help. I had insurance through his agency for 4 years and was never once able to speak with Bill. They are unorganized and unreliable. I am thankful that I never had to file a claim because I imagine it would have been impossible. I just switched to a "15 minute" insurance agent and saved $600 a year. There are way too many other options out there for you, so do not settle on Bill Dillard. read more

I have been a client of Bill Dillards for 30 plus years. On Memorial Day May 27th my husband and I were involved in an accident. The other party ran a red light and because I was traveling on a diagonal street my right front passenger corner hit his right front also because of his rate of speed there was allot of damage. They tried to run away and leave the scene of the accident but my husband caught the driver before he had a chance. My light had just turned green and I was about the 4th car waiting at the red light so I was traveling at a very low rate of speed probably about 20 miles an hour. With that bring said my car need up being underivable and needed to be towed. My car will be in the shop for awhile so I need a loaner car. I was told my Mr Dillards office that even though I have full coverage I didn't pay the extra 20 bucks every 6 months so I don't get a loner or towing. I'm sorry but who in their right mind would say no to a measly 20 buck every 6 months. I know for a fact this was never mentioned to us. We were never given that option. You would think that after 30 years he would have our back. Instead he though numbers at us saying he paid out this amount in 1996 and this amount in 2002 and that adds up. Well! Bill we have paid you 150.00 bucks every month for the past 30 plus years and that adds up too read more

I switched from Allstate to State Farm after the recent premium hike. From getting a quote to instating my policies my experience of this State Farm office has been wonderful. I dealt with both Milli and Alex, and both times they were super helpful and friendly. They tried their best to give me the best deal for my auto and home, and were always available to answer my questions in a quick and professional manner. It was great working with both representatives, and I could tell they try their hardest to make sure I understand everything regarding my policies. I'm so glad I switched! read more

All I can say is I have been dealing with Dianne A at Bill's office for years and she is beyond awesome. Always a friendly rational voice even if I am complaining we are paying too much lol. Truly a rock star. Thank you Dianne! read more

Last one... This office's explanation of my State Farm refund: There were deductions from your refund for July and for August because you did not cancel the policy until August. Correction: THIS OFFICE DID NOT CANCEL my policy when I requested it to be cancelled in June. This is fraud. The uppers will be getting a letter. Not that it will likely do anything. This office and company does not deserve anymore of my time. I only hope this will assist others in making their own decisions about their car insurance carriers. read more

Excellent Service! Always available for my family's changing needs. They return my calls immediately. I would definitely Recommend.

I have, unfortunately, been a customer of this office for WAY too long. That stops today. I have never been granted access to Mr. Dillard, and his staff members (one I can think of specifically) have been rude, inattentive and unaccommodating. Go somewhere else. Switching to another office immediately. read more

I'm mad, This could or will happen to you if you should happen to file claims with State Farm Insurance. Bill Dillard, of State Farm Insurance, at 516 W. Diversey Pkwy has been my Agent for around 13 years. He is just right across the street. From November 4, 2016 to January 19, 2017 Lincoln Park had a person of questionable stability breaking windows along Diversey Pkwy and Clark Street. These were all brick and mortar business with everything to loose. There were a total of five store fronts on Diversey alone that were in the same building . I repaired my window right away only to get it smashed again along with my next door neighbor two weeks later. I have had insurance at times for both my apartment and my business with Bill. The Business insurance alone has been around 13 years. They did pay the two claims and it wasn't cheap, around 6,000 dollars total and we in return paid 2 deductibles. We are not the vandals, yet we get punished by antiquated rental laws where we are responsible for what happens on the street. Being a neighbor, Bill Dillard, State Farm Insurance, are totally aware of things that are afflicting this neighborhood and those adjacent. They should know this is probably one in a 20 year incident. Now! This is where I get mad. I get a call that they are going to cancel my policy in October. They didn't even think about raising my rates or going with higher deductibles. They are just cancelling my insurance. The letter that they sent showed 3 losses, one 6 years ago where a person ran their scooter through my door. This incident I paid for myself, 500 dollars out of pocket. Because I informed Bill about the incident he listed it as claim activity, even though there was no claim. Nothing out of pocket for them they didn't pay a cent. Now we get to this letter, which states if you have any questions or you have additional information and would like us to reconsider our decision please call your State Farm Agent, Bill Dillard. I called and spoke with them and they informed me that they do not make the decisions and could not do anything about it. Apparently your Agent has no clout or even desire to intercede on your behalf, so why put it in the letter. Also, if they give information to other insurance companies that you may apply to, they may report your claim only for the past 5 years and not the 13 or so that has been the duration of policy. This is bull. It should be two claims filed in 13 years. They are supposedly, your good neighbor. I am venting this because of what happened. It seems like everyone I tell this story to seem to say the same thing, "that is State Farm". read more

I have been insured with this office for over 12 years and have been very happy with the customer service I have received. I believe the receptionist by the name of Milli and Dianne have taken care of my insurance needs. They have been very helpful with my home, health and car insurance. By far the most honest and reputable State Farm agency. I'm a bit surprised with the previous remark of fraud, never have I ever felt or experienced any such behavior. read more

This office is great!! Amazing team, always helpful and nice!! Especially Dianne, she answered all my questions and explained the difference in coverages, also gave me different options to choose from. She saved me alot of time and money and i also have the coverage i need and want. I would recommend this office to anyone looking for insurance. read more