I've never stayed at a Hampton Inn and had any issue with them and this Hampton Inn was no…read moredifferent. We actually got there before checkout and they were nice enough to let us check in early. We received a couple ofof bottles of water as one of our Hilton Honors perks which is always a nice little touch. Our room was spacious and overlooked the pool. The bed was nice and comfy and we had good nights sleep the two nights we spent there. The mattress did seem to be wearing out though as it was creaky on one side when getting in and out of bed. (Room 208). The main carpet in the halls also seemed to be a bit worn out but other than that everything was nice and clean. Breakfast is served in the morning and it was Just what we needed to start the day. Eggs, sausage, bacon, make your own waffles, fresh fruit were available. Coffee, tea and hot cocoa is available all day in the lobby. This hotel was also great in the sense that it was located so close to everywhere we wanted to see. It's only a four minute drive or ten minute walk to the beach. The best part of our stay there was that every single person that worked there was the absolute nicest. I don't think I've ever stayed at any hotel where the employees were as nice as they were there. A special shout out to "T" at the front desk who was just the sweetest.

I rarely leave negative reviews, but I was extremely disappointed by the customer service I…read morereceived. I had to cancel my reservation after my son's baseball team notified us that we would no longer be traveling to Jupiter. I called more than a week before my scheduled arrival, hoping the hotel would show some flexibility given the advance notice. While I understood the rate I booked had a cancellation policy, I was surprised that there was absolutely no willingness to work with me or make any accommodation. What disappointed me most wasn't the policy itself--it was the lack of customer service. In the hospitality industry, there should be some consideration for situations like this, especially when the room has plenty of time to be rebooked. Instead, I was charged a $162.72 cancellation fee without any attempt to find a reasonable solution. Customer service is what sets businesses apart, and unfortunately, this experience made it clear that policies matter more than customer relationships. I even requested to speak with the owner or management because I find it hard to believe that losing a customer over $162.72 is worth it. Based on this experience, I won't be booking here in the future, and I hope management reevaluates how they handle situations like this. A little flexibility and empathy would have gone a long way.

Great place to feel at home! The suites are spacious and include a full kitchen and living area…read more The location is excellent--within walking distance of shops and restaurants and just a short drive to the beautiful beaches of Juno and Jupiter. The staff is friendly, and the complimentary breakfast buffet is excellent.

I liked this place until I saw BLACK MOLD all in the air conditioning unit. Very dangerous, very…read moretoxic. If it's in the air conditioning in our room it is being ventilated to all the hotel rooms here. It's hard to see in the picture but in person there is A LOT and you can clearly see it. 10/10 stars for all the employees who work here though.

Enjoyed staying here for a few days. My room was wondeful and love the patio out back. The pool was…read moregreat! Lots of restaurants to choose from. Didnt get a chance to go to the beach, next time for sure. Will go back there again!

The Hotel staff doesn't honor the pricing for the rooms that you recieved a confirmation for. I…read morehave confirmation pricing and the hotel charged me more for the room. I contacted the Hotel and they refuse to honor the pricing. Hotel hallways smell really bad, no pool towels and no beach chairs, but they are listed on the website.

Pretty much a stay of convenience. Nothing luxurious- but a very workable option for most people…read more We were comfortable for our one night stay. Especially after a long day of driving onwards to Miami. We walked in to a clean room. The hotel could probably benefit from a little face lift but cleanliness is always first and foremost so no major complaints. Free breakfast and parking available so a nice little bonus there. Especially considering the breakfast assortment. Lots of hot options which really exceeded my expectations. The absolute best thing about this hotel is Bobbi at the front desk! She checked us in and was super personable, helpful, and cheerful. Amazing customer service! The hotel earns itself a 3/5. Again, no major qualms but it could definitely earn back some points by making some minor updates. Fresh paint, new drapes, new carpets. But the additional star, I am awarding due to the stellar service provided by Bobbi at the desk. She sets a great mood and tone upon arrival and that's worth mentioning.

Stayed there while on business. Checked in around 2:30 on Friday, room on the 3rd floor. Took my…read moreluggage cart to my room and it reeked of mildew and more! Took my luggage cart back down to the lobby told the attendant I could not stay in that rough. It smelled so bad. She said she can move me to another room next-door to that room. We walked up together, walked into the room, equally stank.! She went back downstairs, went on her computer move me across the hotel on the same floor still had a funky smell, but not nearly as bad so I said OK I'll stay here. As mentioned, I'm here on business so I'm just sleeping here, and want my room cleaned, etc. My room was cleaned every day no problems there. However, every day when I came back to the room, there was this weird odor. I definitely would not recommend this hotel although the rooms were OK, the bed was OK, the sheets were OK, the towels were OK. There's absolutely nothing luxurious about this hotel and it freaking smells bad. The entire staff that I dealt with, and that clean my room were top notch. They did the best they could. But in no way, would I ever stay here again. I did get coffee in there free breakfast area. The absolute worst coffee I've ever had in my life. There was a cappuccino maker in the lobby halfway decent. Oh, and by the way, when I got home every single article closing that I brought into the hotel, I had to wash because it all reeked of some sort of mildew stinky smell! I don't have any respiratory issues, but if somebody did and they were sleeping there, I would freaking think that this is a health hazard. Good luck find something else don't stay here. One more thing, after being home one day I realized my hair smelled like mildew as well. Gross!

Staff is excellent very accommodating nice laid back place great beach+ pool definitely be back!read more

We came down on a Sunday afternoon. We're greeted shown our room, our sweetheart condo just a…read morebeautiful little environment. Our front door opens up to the pool looking out at the ocean. There is no buildings between our front door and the Atlantic Ocean. This is a prime spot and what a deal

Jupiter Beach Resort & Spa is beautiful and elegant. We didn't stay at the hotel but we stopped by…read morefor a quick bite and some wine at the restaurant and had a wonderful experience. The staff was friendly, attentive, and welcoming. The restaurant and outdoor seating area are nice, with such a relaxing and inviting ambience. We sat at one of the tables overlooking the ocean. It was the perfect spot to unwind, enjoy some good food and wine, and take in the beautiful views of the water.

My wife and I recently stayed at the Jupiter Beach Resort & Spa to celebrate our 50th wedding…read moreanniversary, and it couldn't have been more special. Andrew and Jared went above and beyond by upgrading us to a beautiful oceanfront room on the seventh floor. They also surprised us with a wonderful charcuterie board and wine on our anniversary. Those thoughtful touches meant so much to us. The resort is beautiful and elegant, our room was fantastic, and the ocean view was spectacular. And I have to mention the shower--it was honestly the best hotel shower I've ever experienced! We had a wonderful anniversary dinner and two breakfasts at Latitudes. Our server, Beatrice, was exceptional and such a joy to talk with. Everyone we encountered was friendly and helpful. They truly made our 50th anniversary celebration memorable. We highly recommend the Jupiter Beach Resort & Spa and Latitudes, and we look forward to returning!

Whether you're in the Gardens for business or pleasure, I have discovered this is the place you…read morewant to spend your evenings. Not only is the staff exceptionally friendly and go out of their way to make you feel welcomed and comfortable, the rooms and common spaces are clean and well kept. The large, regional mall is walkable, if you need to wander. And the shops and restaurants at Downtown at the Gardens are where you can hang with the family, meet the girls, or go for date night. If you're here for some beach time, it's really only a 10-15 minute drive to the gorgeous Juno Beach coast! Accessible to I-95, you can't go wrong. Hidden away enough that you don't hear any noise from the main roads.

We were heading home to Ponte Vedra after attending the Kentucky Derby festivities at Gulfstream…read morePark yesterday and decided to get a room at this hotel. It is located near Downtown at the Gardens in Palm Beach Gardens, and is probably one of the nicest Hilton Garden Inns I have stayed at. The lobby is beautiful, bright and welcoming. Matt was working the check in desk and upgraded us to a 6th floor beautiful room with a view of the lake. The room was very comfortable and had higher than usual ceilings. The grill on the first floor offered about ten breakfast entrees. We had the breakfast tacos and the broken yolk breakfast sandwich, both good values. The hotel also has an outdoor pool and hot tub, overlooking the lake. There is also a walkway around the lake for walking. It was a good experience.

Gorgeous, fancy, and pricey hotel. Vallet services were…read morequick. The lobby always smelled delightful. Pool was well maintained and I swam laps before the bar opened. The room itself was up to standard. I do wish that breakfast was included.

Loved this hotel, the beds were extremely comfortable, the service was great as well. The only…read morething is the shower didn't get hot in my room...and you have to pay for parking. I love the holiday decor they have. And loved the happy hour items

Had a meeting here to plan our annual conference and I have to say, I love this place. The staff is…read morefriendly and professional. The property is clean and the rooms are spacious. The restaurant is fantastic and moderately priced for a resort environment. Access to the private beach is a huge plus. I highly recommend this resort property when in the area.

I really wanted to like this place. The photos looked promising, and the promise of freshly…read morerenovated rooms had me hopeful for a solid family stay. But once you step outside your room door, it's like you've entered a completely different (and much worse) property. Service here is borderline nonexistent, especially in the kids pool area. We stayed during a busy period and the kids pool zone was an absolute disaster. Zero staff presence, no lifeguard or attendants in sight, and it was so overcrowded that it felt unsafe. Parents were on edge, kids were bumping into each other constantly, and there was no organization whatsoever. It was pure chaos. The resort was beyond packed. Elevators regularly had long lines of people waiting just to go up or down. Bar was unserviceable. People on top of eachother food going to wrong tables. Disaster. I've stayed at busy hotels before, but this was next-level. The concierge was an absolute joke. When we asked for recommendations or help booking activities, the responses were generic, unhelpful, and felt scripted. Honestly, you're better off just using ChatGPT Other than the room itself, Hard pass.