First, Auto Kingdom was the only auto service facility that would tackle my complex emissions…read moreproblems. I tried the facility that tested my emissions, the garage I'd been going to for 14 years to service our three cars and a "highly recommended" garage-all in Shelton. None of them would even give me an estimate!?! They all said or implied that the job was too complicated and wouldn't be worth their time. Then, a friend told me about AK and Gustavo, the manager. I brought my car to him along with the emissions test results. Within 15 minutes, he gave me an accurate estimate and we scheduled my car for repairs. Three days later, my car was running like new. It had tons more power, ran very smoothly and I'm even getting better gas mileage. AK is somewhat far from my house, but it is well worth the trip for such great service. Thank you Gustavo and crew. P.S. Also, free potato chips.

Just wanted to give a big fat thank you to Auto Kingdom LLC; I had a really scary thing happen with…read moremy brakes completely giving out today. I had my car towed there after speaking with them last week about potentially doing the brake job (my fault completely for letting it go so long) and I called on my way from the tow trunk; they were so kind, I arrived by 11:30 and they had my brakes and rotators fixed/replaced by 3pm! They also offered me a military discount when they saw the plates on the car of the family member who dropped me off (retired marine). They turned a really awful day into a win and for under 1k with quality parts and service. I will never get brakes and rotor service anywhere else. Really well priced too. They've definitely earned a new customer for my future needs and were a silver lining in a scary day. Todays lesson- don't let car stuff go! I got lucky but almost didn't!

During a recent trip from Cape Cod to New York city, my Subaru broke down in Guilford where it…read moreremained with a local mechanic for three days before it was "repaired" - only to break down again not an hour after I drove off from the repair facility. Now in Shelton and with the "check engine" light flashing, I pulled over and a google search on my phone showed the Huntington Center Gulf was less than a mile ahead. I chanced the short drive and coasted up to their service bay doors where I was met by Donald, who I took for the head mechanic. While the station seemed somewhat busy, Donald directed his attention to me and my vehicle. He took a short history and then asked to see both the Guilford repair invoice and one or two previous work orders. Over the next fifteen minutes, he and his assistant began diagnostics on my engine. In short order, they opened my radiator and began to check for the pressure drop/differential which would confirm a far more serious engine problem than that identified - and "repaired" - by both the Guilford repair facility - and before them, a Subaru dealer back on Cape Cod (Buzzard's Bay). I was now looking at a $ 3,500. head gasket repair!! This was on top of the $ 1,500. I spent in Guilford & Buzzard's Bay replacing thermostats!! Donald then helped me find a nearby hotel to which he would himself dri've me. He explained that he was backlogged with work - little wonder - and couldn't possibly get to my Subaru for a couple of weeks. As good a mechanic as Donald is, he was also a good samaritan. "Call me in the morning after you get some rest .." he said before pulling away from the hotel. I decided to have my car towed the next morning to our long-standing mechanic in Norwalk and when I called Donald at Huntington Gulf the next morning to let him know and to settle my bill, he advised that there was no charge for his diagnosis and to give his name to the tow operator as a point-of-contact. Car's break down, life happens. I'm convinced that had I broken down somewhere other than near the Huntington Gulf in Shelton, a lesser mechanic might well have ordered additional, and purposeless, replacement of the thermostat, hoses etc. and this saga might have continued. Instead, I now know of two great mechanics: Donald at the Huntington Gulf in Shelton (and so too, Angelo at Angelo's Foreign Car Service in Norwalk). PS: Three weeks after the above event, I took the bus, Amtrak and Ubers from the Cape to Angelo's in Norwalk from where I retrieved my now repaired Subaru, complete with "a new engine". . Angelo also effected repairs which the Subaru dealership back on the Cape had overlooked. The takeaway from this nightmare: 1. We bought a 2012 Subaru Outback only after our due diligence indicated that Subaru had, by 2010, resolved the head gasket problems which were plaguing their vehicles. I no longer believe that's true and called the company to report this experience. 2. You can't get through life without a good doctor ... and mechanic!! so take pains to seek out such people; they're invaluable.

I had my car there for a radiator hose replacement,I took my car in they did not call me to tell me…read morehow much will it cost,or give me an estimate.they charged me more then 300 dollars a job that costs about 80 dollars,a bunch of crooks,then on there website it says that they are AAA approved,that is not true,Bruce take down the false advertisement you have for AAA.you are not certified with AAA.

This is what a neighborhood business should be like. i have had two experiences with this both…read moreproved them to be friendly , courteous, patient , informative and reasonable as far as price, they don't look to rob you Last year i asked them to check air in tire , they did so happily and free of charge Today i brought car in as rear tire was loosing air, they took care of it immediately , found a nail, did a patch and the young man ( i wish I knew his name ) was great showing me valve on a run fjat vs regular tore Receptionist also friendly , kind and knowledgeable .I heard her on phone with customers and she was very friendly and patient

Hands down the worst shop I've ever dealt with. I went in to get ONE tire sensor replaced and they…read morekept my car for 8 hrs. When I finally got it back, not only did the new sensor not work, but all four sensors were not responding, my rim was damaged, and the tire they worked on had a slice in the sidewall. When I called them out, they immediately tried to flip it on me, saying I "must've hit a curb." On top of that, there was grease around the cut and the tech even admitted they patched the sidewall--which is ILLEGAL and flat-out dangerous. No legit shop would ever do that unless they were trying to cover up their own mistake. Their response? "We'll call our rim guy." Well the rim guy said it wasn't repairable, and instead of owning up, they told me they weren't replacing a thing. So now I'm stuck dropping $700 on a new rim and tire that they refuse to take responsibility for. The owner Tony was rude, arrogant, and tried to bully me into thinking they "did me a favor" by patching the sidewall. A favor?? If I didn't know better about cars I could have been put in a dangerous situation. This place is a joke. Dishonest, careless, and dangerous. Don't trust them with your car. Ever.

Came back for an oil change and because my car was louder than normal at high speeds. The earliest…read moreappointment was 5 days after I called. I dropped my car off at 8 AM. By 1:30 they had diagnosed the issue and let me know what the cost would be and let me know the car should be ready for pick up by the end of the day. I gave them the go ahead, and at 3:30 my car was ready! I got there right at closing due to traffic, and luckily caught everyone as they were heading out. They let me know in the future to just give them a call if I'm running a few minute late so I don't waste a trip over there. But I got everything paid for, and drove off my car, as good as new! Will definitely be back next time I need a routine service or something else more pressing checked out!

Thank you very much. I know my car had some initial challenges and mysteries that kept it from…read morerunning, but your team figured it out. I really appreciate Swanson Auto also giving me a loaner car while mine was being fixed, and the wonderful service, Thanks to Nish and his team they were able to get it fixed and running.

I appreciate the friendly staff and speedy service in fixing my flat tire. Thanks again.read more

Thanks for the top notch service today! I showed up with a flat tire and Kol and his team took care…read moreof my car right away. Everyone was so accommodating and helpful! I plan to return for my car repairs and maintenance! On a side note- did you know they are a full service gas station? Love when someone else pumps my gas!!

Incredible service! I took my car in for an oil change and replacement of tires. The work was done…read moreaccurately and in a timely fashion. The staff is very helpful and friendly and the prices are fair. They do stick to estimates and don't have any surprise extra charges. Very impressed with Mattie's! I will definitely be a regular customer and highly recommend their service.

Very disappointing experience. Communication throughout the process was poor, and it was difficult…read moreto get clear answers about the work being performed, pricing, and next steps. I also felt that some of the business practices were unfair and not handled transparently. Customers should be given clear information, reasonable explanations, and the opportunity to understand charges before decisions are made. The customer service made the situation even more frustrating. Instead of feeling like my concerns were being addressed, I felt dismissed and left to repeatedly follow up for basic information. Based on my experience, I would not recommend this shop. Better communication, transparency, and respect for customers would go a long way.

Went in fully expecting to having to get a four-wheel brake job because my brakes were making noise…read moreand the pedal was vibrating. Made the appointment online really easily. + As it turns out, all the brakes needed was cleaning. No charge and I had already applied for financing thinking that I was going to have to pay out near $1,000. As it turns out they clean the brakes after inspecting them and it was no charge.

This place over-torqued the lug nuts on my tires and did not put one lug nut back on. I brought my…read morecar to another shop for a tire rotation and balance. They had to replace 6 lug nuts and rethread several others. This cost me over $200.00 to fix. It was very dangerous to be driving around like that. Brake centers of America is horrible with inexperienced workers putting people's lives in danger!

Middlesex Auto and their partner shop, Tony's Auto Services, were life savers on a recent cross…read morecountry trip. After driving 12 hours the previous day, I knew I needed my SUV looked at before another 12 hour day. I arrived just after 7AM, and Javi (at Tony's) was gracious enough to take a look even though their schedule was packed for that day. He determined my wheel barrings needed to be replaced, and brought me directly into the shop/under my vehicle to talk through a few issues and things I should be watching out for (knowing full well any future repairs wouldn't go to them as I'm obviously from far out of state). When the owner came in, he talked me through my options and squeezed me into his second shop to actually get the work done. He ordered the parts and offered to drive me to his other location (which was unneeded but appreciated), and they were expecting me and immediately got to work on my vehicle. The receptionist quoted me 3 hours and offered to drive me up town to kill time along their main street. I again declined but spent some time wandering up there, got a great breakfast, etc. After 2 hours she called and said she'd put an additional mechanic on my vehicle to save time and that it was ready. They even knocked off the additional cost of labor even though it still took the same (or more) man hours to actually complete it! They made further recommendations like replacing my tires (again, knowing they wouldn't benefit from it), and were very honest about what could and could not wait. Middlesex and Tony's fully took care of me, working me into their already too-full schedule, got me on the road, and I was able to finish my trip to see my family. Their honesty, workmanship, and desire to truly help people was very apparent, and I would recommend them all day long.

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.