My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!

Speedy Live Scan, Lovely Staff .. was very helpful in and out in minutes :)…read moreThank you!

Thank you for your service Clean and Nice office. Played…read moregood music. Thank you again

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

I have had Elaine and her team as my provider since 2019 - they not only have competitive rates but…read morealso a friendly/helpful staff to assist when needed. I transferred from Progressive and save hundreds of dollars yearly. Anytime there is an issue, or I need questions answered they respond quickly and efficiently. It is very personalized service, and it is something I wish other insurance agencies offer. Thank you for all you do!

It's nice to find an Allstate office that answers their phone calls. Elaine and her staff are…read morealways polite, quick, and helpful. You couldn't ask for a better Allstate office.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

I had my auto insurance here since 2013, Steven had been extremely helpful and provides great…read morecustomer service. I also have my homeowner insurance here so I can get a multi-policy discount.

I've had them for over 10years and the service is great as well as the prices . They are very quick…read moreto respond in any of your questions.

Highly recommend. Communicative, supportive and company/ customer focused…read more I recommend Dana and her team

We chose Weaver Insurance because they were responsive and friendly -- which continued throughout…read moreour experience. They were quick to reply, courteous, pleasant, and available when we contacted them. As a broker, they do not provide insurance themselves but sell policies from insurance carriers. When we needed to file a claim, their limits became clear. Here is our experience: When we had a claim, their recommendation was that we not file it, citing the possibility of denial and potential premium increases. This was an uninformed and incorrect recommendation. As we asked questions, it became clear they lacked the expertise to help us analyze our policy or advise us on how best to proceed. With outside help, we decided to move forward with filing the claim. At that point, Weaver Insurance introduced us to the insurance carrier -- and then disengaged. They did not assist us in preparing or submitting the claim, did not advocate on our behalf, and did not follow up with the insurer to help move the process forward. As they stated to us, evaluating claims or determining whether the settlement was appropriate "falls outside their scope of services." They fully deferred to the insurance carrier's investigation and judgment. Fortunately, we did receive a substantial settlement, thanks in part to outside help, the carriers third-party claims adjuster, and the insurance company. In our view, Weaver Insurance added no value to the process. We needed them to have the expertise to support our claim, and they did not have it. Their approach raised questions about whether their incentives are aligned with their clients' interests. We understand why Weaver Insurance has been successful -- they are friendly and responsive -- but when it mattered, they did not have the skills to support our needs. Based on our experience, I recommend a broker with expertise who will support you through the full insurance process.

Customer service and agencies are pretty bad. When we had a robbery and I tried to contact them,…read morethey just said that my insurance was not covered. I don't recommend this insurance company.

Topco company's staff are professional and patient. Many small details reflect the thoughtful…read moreconsideration for customers, and their work is more about serving customers, and there is almost no sales. Trusted insurance company

Really appreciated for Emily Yau who assisted me and my family for the health insurance. I believe…read moreshe is one of the best agent in this industry.

Never knew I could switch to another medical Advantage plan called "Clever" which provided me…read more$105/month to buy groceries at TS Emporium. Thanks to Allie who helped me doing the switch.