I was in the market for a good used truck that wasn't treated badly. Jonvante and the whole team…read morewent out of their way to make me comfortable. I would recommend this business and the whole sales team to anyone looking for a vehicle, whether it's new or used

Once they found out how much my bank approved me for they tacked on $5000 in fees and kept telling…read moreme that it was required by the state. True slimeballs.

Best car buying experience ever! Damien Beale was a fantastic salesperson and manager John worked…read moreto get the very best deal. After a truly horrendous ordeal at another dealership the day prior, this was amazing. I highly recommend the dealership and service department even if you're from out of town, it's worth the drive.

We worked with Mike Villella To trade in our truck and buy a new f150. Mike gave us 4k more for our…read moretrade than other local dealers. He didn't play games or give us any car salesman BS that you have to deal with everywhere else around Suffolk/Franklin. There are quite a few veterans that work at this dealership, which is great to see. I felt respected during the entire visit. We will definitely be giving them our business moving forward.

2/21/23 I called Blake Ford of Franklin VA inquiring about…read morea 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the process of purchasing the vehicle. He informed me that he would have to call me back on 2/23/23, because he was leaving for the day and he was off tomorrow. I was disappointed at the fact it was going to take so long to get a call back from him, I decided to go online and request a call back about stock #22157 for the next day. 2/22/23 9:15am A woman from the dealership called me in regards to stock number #22157. She told me that it was still available and confirmed some details for me. At that point, I asked about purchasing and or putting down a deposit for the vehicle. While she was preparing for the purchase of the vehicle, she informed me the price was actually $10,000 more because the accessories were not included in the listed price. I explained to her it clearly stated, on all websites, the accessories were included. She did not have any answers for me and referred me to her sales manager, Eric. He never responded to any calls or text messages. 1:52pm I arrived at the dealership, and I was greeted by a female sales person who told me the truck was in their system and that it was still available. When we went to look at the truck, the sales manager Eric, explained that he just sold it a few hours earlier. Apparently, he sold it to a person who brought a trade in. After he informed me that the truck was sold, he explained that the listing was incorrect and that the price was $15k more expensive. Then he proceeded to try and sell me a smaller service truck that didn't fit my needs and was more expensive than stock #22157. At this point, I was frustrated because I felt like this was a bait and switch situation and accused Eric of such. Eric revealed that they knew the listing was incorrect and did not bother to take the listing down while trying to address the issue. He replied with, "It's common practice to list cars at MSRP without their accessories added to the listing price". Being frustrated with the fact they sold the vehicle from under me, and not wanting to waste the 1.5 hour drive, I decided to look around. I came across a USED vehicle on their lot that I was interested in. It was going to need some added accessories to suit my needs. They offered to sell me this used vehicle at a higher price than a new service truck. 2/23/23 Still being disappointed at the fact that Blake Ford doesn't value their customers or their own integrity. I continued my search for a service truck and to my surprise I came across listing #22157 at Blake Ford of Franklin VA again. Today, it is listed $16,000 more then the original $51,000 that was listed just the day before. I call the dealership to see if stock #22157 was available, the man confirmed and said he is looking at it. I texted Eric to ask if it was still available and got no response. I'm very disappointed that they lied about the price and the availability of the truck. It was also disappointing that they didn't try to redeem themselves and give me any options to meet them in the middle, as I do understand that mistakes happen. Instead they threw their integrity, morals and values out the window. In closing you can't trust Blake Ford of Franklin VA they don't have any values and guiding principals you won't be anything more than cash them.

I brought in my 71' Oldsmobile Cutlass with a 350 rocket for a frame on restoration. I was quoted…read more$18,500 for the restoration with a time frame of 1 year. I had two new body panels for them to put on. After one year passed I was told more time was needed, and East Side Rides ended up asking for ~$30,000 in total. Another 2 years later, almost no work was done. They put on the body panels that I provided, but they were barely hanging on. I went around to many different local shops to find the right one. This shop claimed to believe in family values. How they handled the situation, and the end result was very disappointing. Avoid East Side Rides. I keep hearing other stories from people who have been screwed over by this shop, even years after this incident.

I own a beautiful Olds Cutlass that had a leak and some rust. It purred like a kitten, then I took…read moreit to Eastside rides. They assured me it was in good hands. I told them I wanted it to come out as it went in. They took it apart and did some work and told me to get it. I did and there were scratches and leaking and the battery- a new battery was dead. I called them and then I was told they would fix it. I was their best customer. After a week they said come get it. I did and barely got home. The battery was barely charging 12 and it originally charged at 14. I went to them again and was told that they were done with me and figure it out myself. I had it towed to another shop to get a new battery and was told the oil pan and rear axel was leaking. It was above what could do at the shop. I then towed it to another place because something Eastside rides did is drawing my battery. The other place fixed it but I have to go to a different place to fix the axel seals. Ii told them not to touch the perfectly working carburetor. They did mess with it and I drove the car to get gas and it broke down for the first time ever. Even the police officer who helped me get a tow said whoever messed the car up should be ashamed. I sent it to the shop again and realized Eastside Ridestook my Rochester carburetor and swapped it with a limp with a low quality one probably off EBay. They do that often. I even got in touch with Dave Kindig and told him this terrible experience. After I get it back the next time, I am going to get the seals fixed. They need to hit a wall I would discourage anyone from patronizing this place. I paid a lot of money, was taken advantage of, and don't want anyone to make the choice I did. I am having to pay a lot more money to fix my car. They are not even worthy of 1 star.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop