I was in the market for a good used truck that wasn't treated badly. Jonvante and the whole team…read morewent out of their way to make me comfortable. I would recommend this business and the whole sales team to anyone looking for a vehicle, whether it's new or used

Once they found out how much my bank approved me for they tacked on $5000 in fees and kept telling…read moreme that it was required by the state. True slimeballs.

Best car buying experience ever! Damien Beale was a fantastic salesperson and manager John worked…read moreto get the very best deal. After a truly horrendous ordeal at another dealership the day prior, this was amazing. I highly recommend the dealership and service department even if you're from out of town, it's worth the drive.

We worked with Mike Villella To trade in our truck and buy a new f150. Mike gave us 4k more for our…read moretrade than other local dealers. He didn't play games or give us any car salesman BS that you have to deal with everywhere else around Suffolk/Franklin. There are quite a few veterans that work at this dealership, which is great to see. I felt respected during the entire visit. We will definitely be giving them our business moving forward.

2/21/23 I called Blake Ford of Franklin VA inquiring about…read morea 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the process of purchasing the vehicle. He informed me that he would have to call me back on 2/23/23, because he was leaving for the day and he was off tomorrow. I was disappointed at the fact it was going to take so long to get a call back from him, I decided to go online and request a call back about stock #22157 for the next day. 2/22/23 9:15am A woman from the dealership called me in regards to stock number #22157. She told me that it was still available and confirmed some details for me. At that point, I asked about purchasing and or putting down a deposit for the vehicle. While she was preparing for the purchase of the vehicle, she informed me the price was actually $10,000 more because the accessories were not included in the listed price. I explained to her it clearly stated, on all websites, the accessories were included. She did not have any answers for me and referred me to her sales manager, Eric. He never responded to any calls or text messages. 1:52pm I arrived at the dealership, and I was greeted by a female sales person who told me the truck was in their system and that it was still available. When we went to look at the truck, the sales manager Eric, explained that he just sold it a few hours earlier. Apparently, he sold it to a person who brought a trade in. After he informed me that the truck was sold, he explained that the listing was incorrect and that the price was $15k more expensive. Then he proceeded to try and sell me a smaller service truck that didn't fit my needs and was more expensive than stock #22157. At this point, I was frustrated because I felt like this was a bait and switch situation and accused Eric of such. Eric revealed that they knew the listing was incorrect and did not bother to take the listing down while trying to address the issue. He replied with, "It's common practice to list cars at MSRP without their accessories added to the listing price". Being frustrated with the fact they sold the vehicle from under me, and not wanting to waste the 1.5 hour drive, I decided to look around. I came across a USED vehicle on their lot that I was interested in. It was going to need some added accessories to suit my needs. They offered to sell me this used vehicle at a higher price than a new service truck. 2/23/23 Still being disappointed at the fact that Blake Ford doesn't value their customers or their own integrity. I continued my search for a service truck and to my surprise I came across listing #22157 at Blake Ford of Franklin VA again. Today, it is listed $16,000 more then the original $51,000 that was listed just the day before. I call the dealership to see if stock #22157 was available, the man confirmed and said he is looking at it. I texted Eric to ask if it was still available and got no response. I'm very disappointed that they lied about the price and the availability of the truck. It was also disappointing that they didn't try to redeem themselves and give me any options to meet them in the middle, as I do understand that mistakes happen. Instead they threw their integrity, morals and values out the window. In closing you can't trust Blake Ford of Franklin VA they don't have any values and guiding principals you won't be anything more than cash them.

Management Needs to Address This: Unresolved Maintenance Contract Refund…read more I am posting this because repeated phone calls, written cancellations, and months of leaving messages have gotten me nowhere with Winners Circle. I am asking management and the owners to finally take responsibility and resolve this matter. I purchased my vehicle from Winners Circle Dodge Jeep in Hampton, Virginia, in March 2023. At the time, I also purchased a maintenance contract for routine services such as oil changes. Winners Circle subsequently moved out of Hampton to Franklin, Virginia--approximately 120 miles away. I was not going to drive 120 miles for routine maintenance, so I contacted Winners Circle to cancel the maintenance contract. Here is where the problem began. I canceled the contract in writing--twice. When I followed up on my original cancellation, I was told Winners Circle had no record of it. I also discovered that when my vehicle was due for its first oil change, the dealership where I purchased the vehicle and maintenance contract no longer honored the contract. Therefore, I have paid for my vehicle's maintenance out of pocket from the beginning. I have never used a single dollar of this maintenance contract. Despite that, I have spent month after month trying to get the refund I am entitled to. I contacted EasyCare, which was involved with the contract, and was told that EasyCare issued a check for its portion of the refund in April 2025. I was provided with the check number, but I never received the money. I have dates, names, phone records, written cancellation requests, and messages documenting my attempts to get this resolved. I have repeatedly contacted the Winners Circle location in Franklin and left message after message asking management to address the situation. My calls have not been returned. This is unacceptable customer service. I am not asking Winners Circle to do me a favor. I am asking them to resolve a refund for a maintenance contract that I canceled and never used. I have been more than patient, and I should not have to spend countless hours chasing a company for money that is owed to me. To the owners and management of Winners Circle: Please look into this matter, contact me, and issue my refund. Maybe this is a small contract to Winners Circle. It is not small to me. I was a first-time car buyer when I purchased my vehicle, and I trusted Winners Circle to treat me fairly. At this point, I am posting this review because apparently repeated attempts to resolve this privately have not been enough. Winners Circle, please make this right.

June of 2026 with pickup and camping trailer for 2 week campout. The front brakes on the pickup…read moreseized up in Windsor. Sean at East Side Rides was recommended to us by local repair company and by Deputy at school where we had to pull off. Sean stayed in contact with us while we spent 6 hours arranging for a tow. The truck was dropped off after hours but we heard from Sean by 9am the next morning with a diagnosis. The truck brakes were replaced that same day. Thank you Sean and East Side Rides for your excellent service!

I brought in my 71' Oldsmobile Cutlass with a 350 rocket for a frame on restoration. I was quoted…read more$18,500 for the restoration with a time frame of 1 year. I had two new body panels for them to put on. After one year passed I was told more time was needed, and East Side Rides ended up asking for ~$30,000 in total. Another 2 years later, almost no work was done. They put on the body panels that I provided, but they were barely hanging on. I went around to many different local shops to find the right one. This shop claimed to believe in family values. How they handled the situation, and the end result was very disappointing. Avoid East Side Rides. I keep hearing other stories from people who have been screwed over by this shop, even years after this incident.

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

I get it's July 4th but why is the shop closed if you said my car would be done by Wednesday it's…read morenow firday and didn't even put they were closing on the fourth and they haven't called me to inform me what's wrong with my bmw that's it but I guess since I'm black I'm very bottom of the list so yeah I'm pissed off the couldn't even say hey were are gonna be closed the 4th cuz I woke up walked there to get my car cuz they haven't updates shit on the site so I walked there for nothing and they are taking they sweet time wouldnt recommend if it's urgent just want your money from what I've seen this week now I gotta wait til next week for them to still have no results on my car thanks guys