I have had my car for a couple of months now, so this review is long overdue. I was in a bad car accident in February 2024, at which time, my car, which I had only had for 7 months, and that only had 1,980 miles, was totaled. After weeks of searching, I ended up at Winner Subaru in Dover, DE. I was on the lot for less than a minute when Mikayla, one of car sales people, walked out the door, and approached me. We clicked immediately. I explained to her about my accident and stated that neither my heart nor mind wanted to embark on the journey of purchasing a car. Instead of jumping right in and trying to sell me a car, she inquired about how I had been doing mentally and physically since the accident. When it was time to get down to business, she assured me that she would help me find the perfect vehicle. I didn't really know what I wanted, since I had only purchased Toyotas in the past. However, for whatever reason, a Toyota is the last car I wanted. She was kind and patient and showed me a number of options. The last car she showed was by far the best option. The Subaru Legacy. I thought I wanted an SUV, but she asked if she could show me something different. I immediately fell in love. The Legacy is exactly what I wanted and needed, although I didn't know it at the time. I still wanted to mull it over, so I put $50 down to hold the car while I gave it some thought. While I hem-hawed around, Mikayla never grew impatient, or pressured me to make a decision. It took me a couple of weeks, but I finally pulled the trigger. When I was ready, Mikayla was by my side and made the process as easy as pie. Since my purchase, Mikayla has reached out to check on my recovery and to ensure everything is going well with me. She will even occasionally ask about the car. If you are in the market for a new or used vehicle, I would encourage you to give Winner a try. Their name says it all. Be sure to ask for Mikayla. I promise you won't be disappointed. read more

I had a genuinely great experience at Winner Subaru in Dover, DE. My sales consultant, Austin, was friendly, easy to talk to, and never made me feel pressured. He respected my decisions when I declined some of the optional add-ons and never tried to change my mind. He also had a great sense of humor, which made the whole buying experience enjoyable. He took the time to ask questions and get to know me a little, and it made me feel like more than just another customer. The sales manager, Andy, was also welcoming and personable. I noticed that he made it a point to greet customers and spend a few minutes talking with everyone, which says a lot about the atmosphere at the dealership. What really earned my business happened before I ever walked through the door. I contacted four Subaru dealerships in the area asking for pricing on the same vehicle with the same specifications. Winner Subaru (Alyssa, internet sales) was the only dealership that actually answered my question by sending me their lowest price. Every other dealer gave me the typical sales pitch about coming in for a test drive and discussing options. Winner respected my time by giving me the information I had asked for-- even though it turned out to be the best price of all the dealerships I contacted. Because of that honest, straightforward approach, I decided to visit Winner Subaru. When I walked in, I saw Austin with a big smile, asked him if he wanted to sell a vehicle, and the rest is history. Buying a car can be stressful, but Winner Subaru made it simple, honest, and enjoyable for me. If you're looking for a dealership that listens to what you want instead of giving you a sales pitch, I highly recommend giving Winner Subaru a chance. read more

We recently purchased two vehicles from Dover Subaru. We had a great experience. Austin was great and very patient with us. We have never had a Subaru in the past so the vehicles were unfamiliar to us. I test drove the Legacy, the Forester and the Outback. My husband drove the Outback. In the end, we leased the Outback and purchased the Forester (after changing my mind about 3 times). Austin and Danielle showed us all of the features of our vehicles. There are more electronics than ever. They even set us up for an appointment to come back after 2 weeks to answer any questions. There were many purchasing and finance options. Austin and the finance team provided all of the information so we could make a choice that suited each of us best. We also met the manager, Andy Rash. Everyone was very friendly and helpful. We also want to mention Krista and others who assisted with obtaining the permanent registrations from DMV. She even managed to obtain a refund from DMV for me due to the fact my prior vehicle was totaled (what a nice surprise!). This has been the best car buying experience we have had read more

I Came in recently and purchased a 2018 Subaru Outback. I have never purchased a Subaru before but with a wife, one child, and one on the way I was in need of a vehicle that would be safe and reliable. I went to the normal dealerships, Honda, Nissan, Mazda first and was ready to pull the trigger on a trigger on one but at the advice of a friend who had dealt with Winner Subaru before I decided to give them a shot. I was introduced to Stephen Roark who was both patient and informative with me the entire time. We test drove several different Subaru models before I finally settled on the 2018 Outback. Luckily for me since it had just snowed and the ground was still snowy in some areas and icy in others I was able to test out the vehicles awd capabilities a little. From past experiences the closing process is a bit of a headache but this time around things went as smoothly as one could expect. Again, big THANK YOU to Stephen Roark and Winner for making me a Subaru fan for life! read more

My husband and I just purchased our first together and we could not have had a better experience! We live in DC and were unable to come test drive, so Keshaun, our salesman, gave us an incredibly thorough walk through of the car virtually before making the trip up. He made the entire buying process easy and comfortable, never pressuring us and answering all of our questions incredibly thoughtfully. His manager, Wendy, was so helpful when it came to explaining our financing options, and never pressured us to do something we didn't want to. Every person we encountered was helpful, considerate, and very easy to work with. Highly recommend working with this team if you are looking for a new or used car. read more

My transaction in buying a brand new 2021 Subaru Crosstrek went without a hitch and in fact was SUPERB. Tyrone May, my salesman was nothing short of courteous and professional. He went out of his way to actually pick me up from CARMAX and then drive me back to the dealership to process buying the new car. He drove 45 minutes to and from CARMAX so I could proceed with both transactions on the same day. After I owned the car (and I am very happy with it) I then asked to come to the dealership again and again Mr. May sat with me to go over and explain all the gadgets on the car. Thank you Mr. May and Winner Subaru for my brand new car. read more

When I entered the door, I was greeted by a gentleman who was working his first day for your company in the service department. He provided great service and if he couldn't answer the question there were people there who assisted right away. I got a complimentary car wash for my birthday. Your service department provided great service, even cleaning a stain off of my passenger seat and cleaning mud off the the wheel wells. I appreciate the great service and would not hesitate to bring my BRZ back in. read more

Very friendly dealership. Answered every question asked before purchase and sent me break down of my trade in and financing. Was able to put a car on reserve with option to walk away, but purchased the vehicle with complete confidence in the car and dealership. Went back to ask questions about the car and was immediately taken care of. This dealership is recommended. read more

Just had my oil changed, in 20 min! Wow great job. They asked if I wanted my car cleaned, I said please. 30 min later walla!, spot less inside and out. What great service thanks to Carol, and Bill there new Service Manager. I will definitely return here for all of my Subaru Service work. Thanks guys and gals for a great experience read more

Had a wonderful experience. Could not have gone any better. Was greeted warmly when we drove in. We were waited on immediately. We waited in a very pleasant area with water , voffee and snacks provided. Wait time was less than an hour. Price was reasonable. Great all around! read more

This was my first time buying a car there and the staff was exceptional. I will go back in the future or my next purchase and send everyone interested in a new car to them read more

Jennifer is knowledgeable, courteous, and charming. We had a really excellent experience buying the exact car we wanted.

I have used Winner Subaru for many years. They always do an excellent job on my car. I will continue using them!

This was my first service call. All went smoothly and I was out in less than an hour - sooner than I had expected.

You guys are really and truly awesome staff is awesome as well keep up the good work....They have my business...

Had my oil change, fluid levels checked and my car hand washed!!! Superior service from a Superb Dealership!!

Great personal service. Sales people took their time and answered all questions & concerns.

service was fast and friendly. will continue to get serviced here.

Everyone was great. All work done in timely fashion.