Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

My husband has been to this ER several times for serious cardiac events, and unfortunately the…read moreexperience getting through intake has been consistently frustrating. especially with the EKG lady who never seems to be around and doesn't have a clue with super helpful comments like why didn't you shave because we didn't know we were gonna have a heart attack this morning. The check-in staff are nice enough, but once you are waiting to be seen, there seems to be very little interest in hearing the patient's history or listening when you try to explain why the situation is concerning. My husband does not always present like a typical cardiac patient, which makes his history especially important. On previous visits here, he has ultimately been admitted and required serious cardiac intervention, including emergency procedures and valve surgery. Once we actually get back to the ER doctors, our experience has been very different. The physicians have provided good, quality care. My concern is getting to that point. If this weren't the closest hospital to our home, especially during a possible cardiac event, I'm not sure we would continue coming here. There is a large sign warning patients that aggressive behavior toward staff will not be tolerated. I completely understand and support protecting hospital employees. At the same time, after sitting here again and watching how frustrated people become when they feel unheard, I think compassion and communication need to go both ways. We are currently here again, sitting in a mostly empty waiting room, so I will update this review as our visit progresses.

I see my GP/ FCP, Dr. Yan Li, here and at the Plano location. Besides extremely easy scheduling…read more(being available when I'm sick/ same day appointments), the level of care is exceptionally good as well. I will always appreciate Dr. Li for stitching my finger tip back on! It was an obvious emergency where the nearest ER at the time failed me, but luckily Dr. Li's staff got me in and saved my index finger. I'm here for a sinus infection today and decided to post about the relief that comes with great medical care. My entire family sees Dr. Li, and we highly recommend his expertise.

Offered the job, given a start date, asked for a last-minute working interview, then rescinded…read moreafter I declined another offer.

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit. My last doctor visit was $300 to see the doctor, $150 for blood tests done in the dr office, and a $300 Hospital Fee. $750 for a single office visit. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. So...)

It was easy to book the appointment online on a Friday evening. I didn't have to wait long. Female…read moredoctor was very kind and helpful which has not been my experience with any urgent care in the past.

I feel as though they were practically useless. I came in for a cyst on my knee and they did…read morenothing. They didn't even have a brace to give me and told me to go to Walmart. Like why would I pay for one when you guys should have them here so that my insurance could cover it. I feel like they just wanted me in and out.

I love Dr. Dean. She's amazing. Everyone associated with Methodist that I've encountered are…read moreawesome folks.

"The Forgotten Patient" Worse hospital ever for the "I…read moreforgot you were here" people. Not just one time but for over five-six hours. I begged all that time "Can I please have some water?" I had the IV line (two the first sticks one "blew" a vein, blood was just pouring) inserted but no IV fluids bag installed. My veins were collapsing because I was DEHYDRATED! Never got fluids of any kind the entire time. I came in by ambulance and had an immediate CAT scan but the dye or contrast didn't go in my veins but collected at the puncture site causing a massive painful red/purple/blue lump. The size of a lemon. The nurse grabbed some sticky bandage as tight as possible but that caused the lump to break into THREE huge painful lumps and my entire arm swelled. After hours and hours I realized if I wanted the basic needs of human being food and water, even sleep I needed to go home this was basic care which I couldn't get at this hospital. If something was wrong I figured 5-6 hours after one test was long enough or, unless they were truly cruel just did not care. That was so hard to believe so I must be fine. Definitely forgotten! I asked before I left if they would call with the CAT scan results "Absolutely!" Never got that call either! What did I get from Richardson Methodist? Massive bruising from blown veins, missed veins, vein, blowout contrast lumps, other arm collapsed veins (could I be DEHYDRATED! hint!) and extreme depression knowing I'm not worth their time. More tortuous than helpful. No fluids, diagnosis, recommendations, doctor, test result, medications, bloodwork (can you be charged for an IV if they never attached the IV fluid bag?) no physical exam of any kind, nothing. Going to a hospital like this when you're alone is like going to court without a lawyer! No-one to help and stand up for you and you end up being a "forgotten patient" Interesting fact, this is becoming a "phenomenon" in the medical world, coming in alone by ambulance, put in a room, might've been seen and had a test, then forgotten! I was shocked. That's what happened to me!! "Forgotten patient" is real! Even when it's a very slow time it still happens. Like "hot car" baby death, parents just forget they're there. So I guess make sure you're never alone! "Forgotten Patient" is real and it is terrible.

I used to see Dr. Rogers, several years back before I changed doctors completely he was reluctant…read morein listening to my problems which have now lead me to be in the wheelchair now. I've visited him almost 4 times in two weeks complaining that I was feeling numbness and tingling in my knee. He was reluctant in ordering additional testing for me and all he would give me repetitively was Prednisone steroids and saying to me that I probably had rheumatoid arthritis. He kept saying to me that I am young so I would not have any other conditions. This is frustrating because he does not order further testing and makes determinations himself. Had he have sent me for an MRI of the brain ( which another doctor sent me to, a few months after I changed doctors, it showed up in my MRI and a lumbar puncher that I have aggressive Multiple Sclerosis and by the time they had me on the proper treatment it was too late and I lost my ability to walk completely. He is the Doctor who messed my life up.

The front desk staff here are in need of review and training. I have had multiple appointments made…read morewith doctors who could not perform the service requested for the appointment. It is quite frustrating to take time off for work for an appointment just to wait in a waiting room until you see a doctor and are advised that another appointment will need to be made with a doctor who can actually perform the service that was requested for the appointment.

Checked in for Tiki Hubby very professional surgery center. Front staff friendly and helpful…read more Sharon did his intake and made sure she had all his information. Christina his pre op nurse was so reassuring. The overall experience in the facility was great. Good care by Dr Tong(sp) anesthesia and Dr Nassri physician. Fast efficient and patient forward. Great work by all.

They quoted my bill wrong and then doubled the requested bill a month later. I would not have…read moreagreed to surgery. The worst part is I only owe 30% of the bill but that amount doubled!! How did you get multiple 10s of thousands of dollars wrong in a medical bill quote. I did not have complications, added needs, nothing was a surprise! On top of that I can't get thru to anyone! Billing is a 3rd party service and can't contact the estimate people, my insurance can't get through either! The actual nurses, and drs are top notch but please beware - you do not know they bill and clearly they don't either!

Dr.Saleem is an exceptional doctor that listens and very compassionate …read more I'm so pleased with her

Terrible doctors office with abhorrent service and useless hours. The posted hours are until 5 yet…read morethe doctors leave by 1pm so what's the point? If you have a full time job it's impossible to be seen without taking a whole day off work. Even if you're appointment is scheduled for early in the morning plan to be there all day because theyre late starting appointments do it's impossible to know when you'll be done. Was informed they require you to have appointments every month to stay on your mental health medicine or they'll cut you off. The thing is though they pick and choose when to enforce that policy because I was getting refills without monthly appointment then they decided one day I don't need my meds anymore. Lol They do offer virtual appointments but their technology isn't advanced enough or their WiFi is to weak. You can barely have a conversation and understand the Dr. I will say Dr. Saleem is nice and is a good doctor, however how the practice is run is incredibly unorganized and the policy's are not practical. RUN away before going here if you have a full time job and have regular medications. This Dr office is for people who have all the time to work around their schedule or elderly patients with no set schedule. Thank God open enrollment is back so I can switch insurance and get back to a real Dr office. I've had better care and compassion at a free mental health clinic in the hood. These people are deplorable. For anyone with diagnosed mental illness I beg you to go somewhere that actually sees you as a person and wants to help you and keep you safe. Seek help from those who WANT to help you not just want your money. Ps. At my first and only in person appointment there were dead roaches in the room I was seen in