Over the Christmas holidays I visited Asheville and in asking for a well established, reputable hair salon Wink Salon was suggested as being excellent for cut and colour both of which I needed before I returned home. I read a few reviews and did some research on the ownership and thought I would give Wink Salon a try.
On calling in to make my appointment at what I had been told was one of the best hair salons in Asheville. I was very impressed by the booking process and polite professionalism of the staff handling their calls.
In order to assist with the colour match I was asked to submit a photograph of my current and my natural hair colour to the link which would be emailed to me. A request with which I happily complied.
I was offered the name of the Master Colourist whom I was told would be reaching out to me if there were any questions or concerns. I did not receive a call and assumed all was in order.
On the day of my appointment, as a result of both my GPS and very heavy holiday traffic I called in to inform them I would be roughly 10 minutes delayed for my appointment. The staff was incredibly understanding and helpful in simplifying the instructions being given by my GPS.
Those were the pluses I encountered at Wink Salon at Biltmore in Asheville NC.
The negatives -
The colourist assigned to me did briefly discuss colour but suggested having another stylist as being the best professional to do the job. Unfortunately, that particular stylist, was out sick that day and was confirmed as being fully booked through to February.
I looked around the salon and having seen her photograph in my online research I recognized one of the owners was present in the salon. I decided I would use her presence as a recognition of good service guarantee. I thought since colour was out I would get one of the stellar cuts for which they are known, I was told yes, a cut was possible.
I was assigned to Danielle who escorted me over to her chair where she explained most of her cuts were done on longer hair and then suggested another stylist, Jordan, who was not working that day, but whom she was sure would know exactly what would work well for me.
Sensing a trend I asked if a shampoo blow dry was possible. She smilingly replied, it certainly was possible and it was at that point, she asked, what my hair looked like when it was wet and followed that question with how did it look if left to dry on its own. I explained it would look pretty much the way it looked currently. I then asked Danielle how long she had been working as a stylist. Her response was three (3) years. It was confirmed all stylists had attended Beauty School and were certified.
I guaranteed her my hair would not fall out and I suggested we give the shampoo, blow dry a try and find out. She was timorous as she executed the task of a shampoo, blow dry which compelled me several times during the process to assure her there was little damage she could do in one visit, it was my hair. Finally as a last attempt to make her more comfortable I suggested she pretend I was just a brunette sitting in her chair. She smiled and we completed our appointment.
I am positive the text I received with a survey was automatically triggered upon my payment of what was, tip included my $55 Wink Salon shampoo and blow dry. I would describe my appointment for a cut and colour at Wink Salon in Biltmore Village in Asheville as educational, enlightening and for me having lived in several countries a most American experience. read more