Nice friendly service. My coworker and I ordered from wing stop and had it door dashed to the job. I was skeptical at first, but it was a huge relief to see that they use stickers to close the bag to reassure the customer the food hasn't been tampered with read more

Terrible service. Don't go to this wing stop. Every other wing stop is better than this place. They got my order wrong after calling back and confirmed my order. The offered me a "come back and you will get your next order free" that's bull. I was 30 minutes away and don't have time to come back. They should've just refunded my whole order. Very disappointed with wing stop. Never had this problem at any other wing stop but this one. Hope they can get new management soon. Because this is horrible. DO NOT GO HERE YOU WILL HAVE A LONG WAIT AND A WRONG ORDER. EDIT: Called to let them know they screwed up the order and told them I wanted a refund or a new order. They offered me a 5 dollar credit to come back. I am very upset with the way this was handled. Why would I spend more money.... if y'all are the reason it was messed up. If you mess up an order than you make it right. Never again will I be going to this wing stop! I go to wing stops all the time and when they have messed it up they always make it right. New management is needed at this location. read more

I swear I love wingstop I eat it almost everyday and specifically at this location. You would think that for a loyal customer the service would be great considering. The truth is the service, the ordering experience and the location are always poor. I don't know why I keep coming back I really don't. Employees always rude, and never attentive. I hope this owner decides to sell or that wingstop will push him out of this franchise because the reputation they are building here in Waxahachie is horrible. Apparently I'm not the only one. Look at this locations reviews and rating.... read more

Called in for 2 orders. Supposed to be 20 minutes, 60 minutes later it still wasn't done, nor were several others that were waiting. To top it off, I saw one of the cooks empty a big of chicken into a bucket, get the juice all over his hands, then wipe it on his shirt and started touching everything else. Got my money back and left after that. read more

The wings were mediocre and the fries sucked, but the cherry on top was the roll we ordered for our 8 year old son ... it was a hockey puck. This was our first time ordering from them, and it will be our last. The loud rap music was also nice. Not really. read more

If I could leave half a star, I would. This place is horrific. The girl taking my order has the personality of the concrete floor. She got my order wrong and over charged me for things I didn't order. She looked like she was struggling through the whole thing so I didn't make a fuss. But after the fountain drinks all tasted like lake water and the food took FOREVER, I had to ask for my money back. Also the cleanliness was non existent. There were half eaten chicken wings under our "clean" table. Save your time and eat at another location. read more

Wingstop - Chicken Wings Near Me - Waxahachie, Texas

Please listen to these other reviews. I have been here twice and EVERYTIME I have placed it online and showed up right on time or a little later I still have to sit in the dining room for another 20-30 minutes. Do yourself a favor and go to buffalo wild wings down the street or make the trip to the new Wing Stop in Midlothian. It will be worth it. read more

This is the worst Wingstop I've ever been to and we move around a lot. The staff is horrific! We've been told time after time that our order would be ready in 15 mintues. Almost every time our order is wrong. On average it takes about an hour and 15 minutes to get our order. We've called in, used the app, and ordered hours ahead of time for it to be ready at a certain time, it's still no use. No one apologizes or acts like they care. All the reviews for this place are horrible. You'd think the management would catch on. There's other locations around Waxahachie, go to one of those instead. Better yet, go to Pluckers. Save yourself the headache and anger from dealing with these people. It's a shame when the food is wonderful but the staff is so horrible you'd rather eat somewhere else. read more

Only Thing I've A Problem Is With Fries Being Undercooked & Fountian Drinks Watery...

Still a sh:!y store and I wish it would leave Waxahachie. No clue how it's still open and why there has been nothing done to change the awful customer service read more

worst wing stop of all time...dont online order and always check if your food is correct...long wait time, incorrect order, staff is horrible!!!!! never again will i order from thos location ever!!!! read more

Life is good when you're the only wing joint in town. I've been going to this wing stop since I moved to Waxahachie in 08. The wings are always overcooked, fries are always substandard (even if you happen to get them right off the grill they're still soggy), and wait time is generally about a third longer than anywhere else because the staff is usually farting around behind the counter. With all that being said, I'll still go because it's the only place in town besides the pizza joints who are just as bad. All in all I will continue going to wingstop when I just can't go without hotwings for one more day, but anyone that opened up a similar place to eat could easily put them out of business with decent service and food. read more

Ok. My husband and I both love Wing stop. We have been to many of the locations in Dallas and never had any problems. This one is ALWAYS so slow, even if there inst any one in the store! 45 minutes to make my food when I am the only on there?? and you have 6 employees goofing off in the back? no thank you. We will just drive to the next closest location. read more

Always done on the quoted time, staff is very nice, food has always been excellent! Very good location. It wasn't so great a year ago but they have defiantly stepped it up! read more

One of my worst experiences ever. Normally, I visit Wingstop on a much more regular basis as I do enjoy the boneless wings. However, since I have moved to Waxahachie, Texas, I have never been to a worst site for the company. This is my second time, and last, going to this place. My first encounter was earlier this year which they took an abnormal amount of time to make the wings (literally over 30 minutes) with workers standing there next to four to five fryers and only using one. When asked why they were only using one fryer, the person told me "because it gets hot and we only need one going." Mind you, at this time of the day, they had a line of people waiting for orders and people sitting down waiting for food. How is this considered good business conduct? Yesterday's visit was even worse. Again, only one fryer was going and three people standing back there not doing anything. Why were the other fryers not going? I ordered my food online at 7:23pm and was immediately told that my order would be ready by 8:08pm. This is the longest waiting time I have ever experienced from the company as while visiting/living in three other states (CA, MA, and FL) the waiting time was always 9 minutes. Clearly something is wrong here. So, I show up at 8:08pm and the clerk looks at my name and then the ticket which was put in now over 30 minutes ago, and told me they haven't even begun my order yet. In addition there were four people waiting on orders ahead of me which apparently they had not started yet either for take out and three groups of people sitting down waiting for food. I stand to the side and wait for my food already disgruntled that my food had not even been started by the time I was told to pick it up. At this point, someone walks up and orders her food, and I watch at the ticket is pushed to the front of the que and she obtains her order to go before they still have started mine. People sitting down are constantly going up and asking when their food is going to be ready and then sitting back down. Meanwhile while all of this happening, four of the fryers are not even being used and the three workers back there are just standing around talking to one another. To give you a hint, I didn't get my food to almost 8:45pm, which is more than an hour after I ordered it and over 30 minutes from when the email said it would be ready. If this is how your business is conducted, I am not going to be frequenting your establishment any longer. Look at the google reviews for the store I am talking about here in Waxahachie, and you will see what we are all talking about. read more

We arrived and the cashier was on the phone taking an order. No one else helping. Manager came out and I thought was opening a register. Nope just pulling out money. All the tables were dirty. Waited 15 minutes to order. Over 30 min to get food. Slow and dirty. The whole hour not one table was cleaned. Trash was moved off a few tables but never wiped down. read more

Against my better judgement I placed an online order after reading the reviews...... first mistake. It gave me a 30 minute wait time for EIGHT wings. I placed the order anyway..... Second mistake. Then when my husband went to pick it up they told him it was going to be an additional 30 minutes! One hour for a eight piece meal??? No thank you. He left. read more

I had a great experience today! I was a little leery because of the previous reviews but I place my order (online) anyway. I went to pick up my order and everything was correct. They employees were friendly and very helpful. The food was hot and delicious, I'll be going back! read more

Upon walking in to pick our food we were not acknowledged or greeted politely. We told the lady it was our first time and we were excited to try it out! We wanted to add some extra wings but in an obnoxious way were told it would take well over thirty minutes to get our food. It felt as though we were simply being pushed out the door. That being said, We showed up the moment our food was "supposed to be ready." We waited to get our food. By the time we got the food and got to our car we realized our food was cold... very poor customer service. Won't recommend the place to anyone and will not be back. The owner of the business should stop in and check the state of the restaurant that I'm sure he takes great pride in. Was not impressed AT ALL. read more

Location not kept very clean. The tables weren't bussed and wiped clean. The floor was filthy and slick with grease residue and the men's room was a disaster with toilet paper nearly out and water on floor. They were out of coleslaw. They also failed to turn on the open sign. read more

The employees flat don't care at this location. Not about the quality of the food, the order being right, or any guest experience. We've tried them every few months but it's never been good so I don't see us going back again. read more

Slow service. Order was wrong. Ordered garlic Parmesan wings and they forgot to add it! Wings were plain with no seasoning and bad pieces of chicken. They also forgot the ranch! Love Wingstop, just not this location. read more

Every single time I place a call in order, they have the WORST customer service. I swear I've never been to any other place that the employees treat me like they are doing me a favor by doing their job. Im just the paying customer, I guess I should be grateful?! Whoever is managing this place is clearly failing. read more

Had to cancel order last week because (name removed) miscalculated our wait time by 35 minutes - bringing the total wait time to 70 minutes. This time (today) we ordered 45 minutes in advance. Left a little late to be cautious. Just got told that I would have to wait an additional 15-20 minutes. Great food - bad service. Reoccurring theme of Waxahachie. read more

This location is absolutely horrible. Food is always cold and fries NEVER had seasoning on them. I ordered three combo meals online and paid online for them these combo meals had fries and large drinks and when I got there they handed me the bag and just flat out said "we don't have large cups you'll have to just use this size or we can give you 4 of these" I said no I don't need 4 drinks so I just took the two small cups but I was annoyed because I paid extra to have the large drinks but they don't care. I noticed the bag they handed me seemed small so I checked everything and they put two of the combo meals tenders in ONE box. These were going to two different people they needed to have their own box. Then I noticed I was missing a fry and when I approached the women at the counter I said I have three combo meals and I only have two fries I'm missing a small fry (the other ones said large fries) and she argued saying they don't have two different sizes and I said the cashier never gave me a receipt and she said well I can't help you you'll have to ask the cashier to give you the receipt and I noticed this long line and I said I'm not waiting in that line to show you I need another fry. Luckily my husband sent me the screenshot of the receipt on his end and I showed it to her and she smarted off at me saying "well you said you had two combo meals" and walked away she gave me the fry but she had this massive attitude. All I have to say is everyone needs to check their food and quality because there's a bunch of teenagers that are working this place who seem to be just on their cell phones not giving any sort of care to the care of the food or the location. We got home and ate the food but it was stone cold and we only live down the street. Just makes me worry about how the food is really cooked. Don't go here. read more

This place is AWFUL! I've never seen a single employee smile, the food takes FOREVER and the staff doesn't give a flip about what they're doing. They all seem really irritated that they have to be there, including the owner. It's ridiculous. read more

Poor service packed the food poorly and a large ranch spilled out of the bag would not replace it!!!

My husband went to pick up our online order & when he got home , I noticed our order was wrong . The fries were all soggy & disgusting. I forgot to mention I tried calling to tell them my order was wrong & they never picked up the call . I'm not surprised at all . read more

If I could give 0 stars I would. Stopped to get my daughter some wings. Waited 25 minutes and finally went to the counter and asked. Was told they were saucing them now. 5 mins later asked again. Kitchen staff looked around like they were lost then looked at the dryer and told me 5 more minutes. I should have known as soon as I walked in when I saw the sign on the cash register that said "If we get your order wrong you have to return it with the receipt and food within two hours". They know they are going to fail and they warn you about it in advance. read more

We love WingStop, but the customer service at this particular restaurant was HORRIBLE! Extremely unprofessional environment as they were blasting a radio in the cooking area that was competing with the radio in the dining area. We stood at the register for about four minutes before the person who was working the front counter came to take our order. Although three other employees saw us just standing there, no one acknowledged us to say just a moment, hello, be there in a minute...nothing, just rude looks. She was busy talking to back of the house employees and kept walking around the back area. Once she took our order, she had zero customer service skills. Very rude, like she didn't want to be there. Once we ordered, it took 40 minutes to receive our order. There were three tables already eating, one man waiting on an order, and then us. Two more people came in, apparently online orders, and it took 40 minutes to receive our order...20 wings. The restaurant had several dirty tables, we actually had to wipe our table off ourselves. Very disappointing as we really enjoy the wings. We will not be back. read more

Delicious food at Wing-Stop. They have a wide variety of flavors and the best fries ever. You will want to get take-out because they offer up nothing in the manner of ambiance, but the food is worth it.!! read more

Food is great...but is ruined by the rudeness from the girl you have to order it with. The past two times we have ordered food to go the girl taking the order made us wait on hold for 10 minutes. read more

Wtf wing stop? You need to cut this store out of your chain. I was cool with the slow service. It took a while but they finally got the flavors right. But when I got home the bottom fell out of the sack. After I got it all inside I literally poured a half a cup of grease/oil out of the the container. Never again dude. Buffalo Wild Wings from here out. read more

I give this place one star because I did eventually walk away with food. Two hours after I placed my order online. Everything else was frightening. I assume they were understaffed but the service was awful. The food was soggy.. When I see the wing stop sign now I cringe. Just go down the street to Buffalo Wild Wings. read more

Poorly run and poorly managed wings stop!! Service is non existent! Don't bother with on line ordering because the site seems to be set up by a teenager! Love their wings but not worth the hassle to get them! read more

Ordered online and had cheese fries, we paid at the restaurant got our food, drove 20 min back home only to realize the cheese was missing, drove back 20 min to get the cheese and oh surprise they're out of cheese, (something she should've told us when she charged us) one employee told the manager he told the cashier to let us know they were out but she didn't, refused to give us a refund and to not make a scene we got rolls‍ this is ridiculous read more

FUCKING SUCKS. How many times do I go to Wingstop & get terrible service & NO RANCH??? Too many times. Holy cow get ur shit together

The service at this Wing stop was absolutely phenomenal. The food was even greater, and it outperforms other restaurants by far. The workers there were very polite, the waiting time was bearable, and the food was mouth watering! read more

I normally NEVER have a problem with this wing stop location. However, I went here the other day placed my Togo order over the phone. They told me it would be ready in 20 minutes. So I get there a little later than 20 mins just to be sure. I pay for my food and they tell me oh it's probably gonna be another hour or so... for a 8 pic wing... so I asked for me money back and they of course looked at me like I was in the wrong. I will give this wing stop another chance, but of course if it happens again I will not be returni read more

The service at the Waxahachie store is horrible. Ordered online and arrived seven minutes before my order was supposed to be ready. After twenty minutes the cashier checks a bag that had been sitting behind her since I got there and said that this is my order and tried to serve it to me. The food was ice cold. The assistant manager gave me a refund after telling me it would be another twenty to thirty minutes to remake the order. This isn't the first service issue I've had here. The food is good, but management needs to take a hard look at the quality of people they are hiring. read more