9/28/24 Was hesitant to order Wingstop because the reviews did not at all look promising, but I really wanted wings, and after tonight I was pleasantly surprised. I placed a carry out order on the Wingstop app and had no problem. I live kind of far out, so it took me 20 mins to get to the restaurant. When I arrived, it was pretty busy and both cashiers were taking orders on the phone. One of the ladies finished her call and promptly assisted me. My order was ready, correct, and still warm. I got home and enjoyed my wings and fries. No complaints here! read more

Wow!.... The Waxahachie location is always in disarray. My last order had missing items so I waited a month to try them again. Now it took 2.5hrs to process my online order. Guess I'll just use a competitor next time. I'd post a picture, but I don't have my order yet. read more

Came to leave a review only to realize I left one a year ago. The service was lacking then and it has gotten no better. Our orders are almost always wrong, still. The customer service sucks and they don't care about it, they actually think it's funny. At this point if I could leave 0 stars I would. If you're thinking about going to this location, do yourself a favor and don't!! read more

The food was ready on time, and the place was clean. The employee at the register greeted me promptly when she returned to her station, which I appreciated. read more

I ordered this through DoorDash as I live 15 minutes away. They really messed up my order. I ordered 10pc boneless chicken wings with a large ranch and cheese fries with Garlic Parmesan seasoning. When my order arrived the extra seasoning I paid for on my fries was non existent and I even asked for extra seasoning. No Parmesan in sight! I ordered a large ranch and somehow it didn't show up in my complete order and I didn't notice until the order showed up. My husband went to another wing stop to get me the Parmesan seasoning (and ranch) which ended up being 19 cents for just a small thing of cheese! Their DoorDash system is completely messed up. I would not order this through DoorDash or in person again. read more

Wingstop - No garlic Parmesan seasoning at all - Chicken Wings Near Me - Waxahachie, Texas

In town for work and had a craving for wings. It was wing stop or buffalo Wild wings and I figured I would try wing stop since I haven't before. Ordered 30 regular and 30 boneless with 6 different sauces total. Spent over $100 on wings and went up to get some ranch and a cup of ice and had to pay .50 cents for the ice and over $1 for each ranch cup. Really good wings and good service but not a fan of the added costs. read more

Wingstop - several baskets of food on a table - Chicken Wings Near Me - Waxahachie, Texas

They have great food and service. Had a dine in experience and the staff went out of their way to make sure we had everything

After 1:30 my order arrived. I live 3.2 miles from the store. When I called the store I was told any complaints must go through DoorDash. Well I won't worry about that again. read more

Ordered online and it still took an hour to get my ORDER OF FRIES! That's it, just fries with a side of ranch. This is the second time I've tried this location, and both times there's been a really long wait for just fries even after ordering online. read more

I know it's crazy right now with COVID-19 but my order was simple. Not only did I receive it more than 20 minutes after the time it was suppose to be ready. They toss my corn in the wrong seasoning and put way to much sauce and seasonings in all of my food. No COVID has nothing to do with the order being wrong nor them being heavy handed with sauce and seasonings. BTW I didn't ask for manager because I don't like taking chances with something else unwanted happening or being add to my food. read more

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There were two girls clearly visible in the back not properly wearing their mask while cutting vegetables and were cutting the vegetables without wearing gloves. I saw one of them check her phone and go back to cutting vegetables without washing her hands. The staff only pulled their mask up when they noticed me staring at them. It took a long time for anyone to even greet me let alone even go to the counter to help me. When I got my food the fries were horribly over cooked to the point of being almost inedible but I was on my lunch break at work so I wasn't able to go back to ask for any replacements. read more

I'd like to clarify that my children and their undeveloped taste buds are to blame for this debacle and in no way would I submit my refined palate to this abuse regularly, but strap in for this ride folks. Its 5 oclock and I have 6pm hibachi plans for my son's b-day while a couple super-cells are rolling through ripping peoples homes apart, so we make the executive decision to switch up last minute. The kids love wings. Wingstop is right up the road from work so I order $80 worth of food online. " Thank You For Your Order! 16-21 Minute Wait " Fast forward. My meal was right on time. Everything was perfect. The guy handed me a huge bag and said " Here's your order sir! " It felt a little light so I checked, but I may have rushed it in my efforts to get home. I saw 6 containers in the bag. I ordered 6 meals. We got this. Then I drive 10 miles home. Im a hero. My kids are so excited. I beat the storms home. My wife is in a great mood. Dad has saved the day. Food at last! I felt like a caveman that had killed a Woolly Mammoth for his starving family just as the ice age threatened to wipe them from the face of the Earth. Then we open the bag. I have 6 containers.......of fries. Only 2 of them contain any meat. No Woolly Mammoth. Hero status revoked. On the road again... 10 miles.... back to Wingstop. At first the young lady looked confused. She recognized me. She knew I had just left 20 minutes earlier. Im sure she could see the fire building in my head. As calmly as I can, I explain that I had received less than 50% of the food for which I had paid. The huddle of employees in the back was like a scene from 12 Angry Men. A couple of them protested that I had received my order, but the young lady stood her ground. She calmly walked back with her co-workers listening closely to every word uttered and said " You had 2 bags right? I remember 2 bags? " I stared at her for a moment thinking of the many responses I had rehearsed on the 10 mile ride back to town, but none of the profanity-laced versions seemed appropriate so I simply replied " No. I was given 1 bag and told my order was finished". A light went off. A light of sadness and disappointment, but a light nonetheless. My other bag had been given to someone else. The young lady at the counter politely reminded me that they would have to start my order from scratch which would take another "16-21 minutes". The text to my wife was riddled with defeat. She laughed to hide her starvation. I watched other patrons leave without suspecting their order might have been incomplete. Not even a peak in the bag. The kind of blind trust you simply should not have in humanity at this point in civilization, but a small part of me was happy about their potential misfortune. Why should I be alone in my misery? The manager came out eventually. Im sure by now my epic tale had reached the highest peaks of every mountain. She politely put my wrote my name on a list for a " 30% off coupon for my next purchase " and apologized. Things were looking up. My food was ready. Jokingly( but not joking at all), I looked the guy that brought my food( coincidentally the guy that brought me my first order) and said " I hope you don't mind if I double check this". He laughed and said " No sir, but its all there this time!" He was so confident. It was cute. So I checked anyway. My trust level was 0. My faith in humanity had been tested. My gut said " Its not there, you know its not all there " It was, indeed, not all there. I was missing an order for which they would, once again, have to start from scratch and leave me to sit alone with my brain that was now harboring a lava pit of anger that was ready to explode at any moment. I kept my cool. By now it was comical. I did my WORDLE WINGS FRIES FIGHT PUNCH LEAVE Nope. By now, it looked like a scene from Twister outside and I was still sitting in a Wingstop waiting for food that I had ordered 2.5 hours ago, but my food was done. Finally. ordered at 5pm. Home by 730pm. My family had withered into tiny versions of their former selves, but sustenance was on the way. Let this be a cautionary tale. Dont trust anyone. Especially not the person across the counter. They literally could not care less about whether or not your order is correct unless they work at a nameless chicken shack that isn't open on Sunday. They dont care if you get sucked up into a tornado and spit out somewhere not in Kansas. Test them. Pull every.single.item out and check it individually. Ive had some bad experiences, but Ive never had one close to as bad as this particular night. Be better Wingstop. You owe me about $10 in gas money. read more

This place is a joke! You order wings and there's barely any sauce on them and they are not cooked fully. This happens every time I come in the evenings. There are teens working in the kitchen. Listening to rap music with profanity. Totally inappropriate being that there were little children around. I was so disappointed when I got home to see my wings hardly were sauced. I called to complain and the girl who answering gave me a hard time getting to the manager Shaw. He did replace my order and give me a refund but When I got home I noticed this time the wings were undercooked! That's my last time giving them a try. read more

Ok so yet another terrible experience here. You have 1.5 stars and amazing food what could be the problem?? The staff you hire!!!! Idiot took my order today Saturday August 15, 2020 11:45am, repeated my order back wrong to me and was clearly distracted while taking my order by phone. Read back to me some off the wall flavor not even close to cajun... When I asked how long before I should head up there the genius said I dont know and just went silent. Again you have amazing food and 1.5 stars because of your sh**** employees who are too concerned with everything but work.Oh and. NOt to mention when I did pick my food up they were bumping some song in the kitchen where every other word was f***. How pathetic. Get it together. On your phones, clueless. Learn how to work and treat people. Sitting at a table taking selfies while on the clock. Management get it together!!!! read more

Wholly crap, you'd think the bad reviews were false but I was sadly disappointed. Ordered boneless wings with fries and carrots and a large ranch..... wings were sitting in oil. Fries burned to a crisp and inedible. Ranch forgotten (but paid for). Carrots were cut up and mangled. This has to be a joke location. I would encourage those with bad experiences to contact the corporate office and notify them of such deplorable service and food at this particular location. Clearly all we get from the store manager on here is a generic copy/paste response with each bad comment. Great customer service... not! read more

I I usually don't write bad reviews, but this place has horrible management. There is a lack of leadership here and it is evident by the service. People work to hard for their money to spend it at place like this. I feel sorry for the workers who have to deal with being under staffed, under managed, and under paid. Whoever owns this place needs to be ashamed of themselves. read more

First and foremost, I Wingstop wings. I ordered delivery on Waxahachie Wingstops website which uses Doordash delivery. Placing the order went well, 30-45 min to receive. Unfortunately I received another customers order. I called the store, the manager said contact Doordash for them to resubmit my order. Doordash said after a long wait, this store does not do that. I then drive to the store with the bag in hand. Inside I see many staff standing around in the back, one nice young girl at the feont register and see the mngr. in the back amongst them. I said I just spoke with you and she had already forgotten. I said your stores deliveries through Doordash does not allow resubmitting for corrections and asked if my order was here. She took it from a shelf, handed to me....COLD. WHAT! Please remake this.. Who hired this woman? She said it will be a 15-20 min wait, Note: I asked her why customers last names are not written on the sealed bag for drivers. She said, we don't do that, the drivers remember. Hmmm, what if there's more than one order? A few guests orders were incorrect while I waited. What is your policy on manager response to incorrect orders? Delivery notes? From the reviews, it seems like this store needs management retraining or new management. This store is in a great location and has potential if led better. I called Red Oak and Midlothian stores on my way home, each had different ways of noting customer names on the sealed bags with either the receipt or name. read more

What a bitter taste this place leaves in my mouth... and I'm not talking about the food!!! The food here is usually quite good. It's all the B.S. you have to go through just to get your food. EVERYTIME! Literally there is some issue when ordering from this location. Wrong order, longer wait time than advised, staff attitude. I could go on, but my fingers would tire. It's obvious that I am not alone with these issues, just read the majority of the reviews, and it is a shame that Wingstop management does nothing to get this location on the right track. I think it's time to take our business across the street to Buffalo Wild Wings. read more

Wing-Stop is a Dallas Cowboy and Los Angeles Laker-affiliated joint, that boasts bold flavors and a cool, vintage atmosphere. The prices are very reasonable, and the meals are quite satisfying/filling. I usually proceed with the Individual 8 Pc. Combo (Original Hot) and Potato Salad. Much to my (not) surprise, the IQ of the staff is nothing to exclaim from the mountain-tops about, but the flavors are still there and make me miss LA, where I first visited Wing-Stop. read more

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This place is so nice ! My girlfriend and I are new to the area and they always get our order right. Also, I often order food and have my girlfriend pick it up. I like to put it under embarrassing names and the front cashier lady was so nice to play along ! This time I called her "little saint" it was so funny when my girlfriend told me I was in tears laughing. Thank you for getting our orders right and also making our day a little bitter with our jokes. read more

THANK YOU, THANK YOU, THANK YOU!!! New management has COMPLETELY transformed this location and it is now FANTASTIC! I don't like to give negative reviews, but I gave this location a drubbing a couple years ago... and they earned every bit of it. Thank goodness, the new managers have taken over, expanded the restaurant and have done a great job training and upgrading the staff. Everybody is super friendly now. They take pride in delivering great service. Keep the restaurant clean and serve a much better quality product. Hard to believe it's the same place, but that's what great managers do. We've been back several times and I'm happy to say that the quality is consistently great. Thank you Wingstop. Thank you new owners. And also a special thank you to Carlie who always makes sure that our special orders get handled correctly. Forget my 1 star post of 2 years ago. I now give them a glowing 5 Stars ***** !!!!! read more

Common theme with restaurants in Waxahachie. A lot of workers and a lot of standing around being on their phones. Took 30 minutes to get six wings. I was the only one in the store. Update: after I got my food the fries were awful and I found two black hairs in my chicken. read more

We ordered wings, fries, and veggies and the only thing that was good were the veggies. The wings had no seasoning on them, it was horrible and I LOVE WINGSTOP. But we will NEVER go back to this Wingstop. Asked for extra seasoning on the fries and paid for that and when we got home, there was no seasoning. DO NOT GO TO THIS PLACE. Drive a little further and you will get better results. read more

Don't order delivery what ever you do!!! We ordered a group pack for delivery. We did not receive our full order. We called them only for them to tell us we need to call Door dash in order to get the rest of our order. Then they told us we couldn't get a refund unless we brought the food back. They charged my husband's card 3 times and argued with him about how he is lying and that he should go to his bank in the morning. We paid for our food to be delivered and thats all we wanted. Every solution dealt with us having to leave our home or call someone. Who ever the manager is needs alot more managerial classes because she was rude and kept arguing with my husband. No way to treat paying customers!!! read more

I had 3 students go in and it took an hour before getting their food. Service is horribly slow.

This was my 1st stop at a Wingstop and it will be my last. As I am typing this, it has been over 35 minutes since we ordered. At this point the quality and taste of the food is immaterial. I won't ever come back. Additionally, the receipt they provide asks for a survey but the code for the store was a bogus number 000 do the survey would not even go through. Management must have realized they were getting bad reviews being reported back to corporate so they apparently sabotage anyone submitting a survey. We are now at 40 minutes. Going ask for our $$$ back. Not sure how that will go. read more

I'll order about two times a week this week I placed two orders in both orders were completely wrong I've called the store manager claims she can't pull up orders even when I placed them online she refuses to remake my food or even give me a refund read more

I would like to say I have guilt writing this but I don't. I'd just like to say that wingstop in Waxahachie is just sad. We decided to do Doordash tonight and after droping off food we waited over half an hour to receive we got a text saying food was missing and since the bag was sealed we could not check and well we felt bad so we went back to get the food. We told them what was missing and they offered brownies as well as a consultation. They handed us a bag and said we were good to go. As We were pulling up to drop off the food we joked about if they had just given the customer brownies.... we looked in the bag and that's all there was, just a handful of brownies. None of the 18 wings they were missing. As a dasher I can say that wingstop has been a constant disappointment but this time I'm just amazed. And they ordered through wingstop which uses Doordash so it is not like they could complain to Doordash and get credit for future purchases. Update: we returned and they said the brownies were instead of their food. Like they paid for wings, wth. Then they said it was because they were out of boneless and they needed to thaw.... so they just left out the boneless and handed off the food without telling anyone. They said we can come get the rest of the wings in 25 minutes, making for our third trip. Over two hours after they ordered their food, oh plus wingstops phone doesn't work. I'm sorry for this rant, this is just ridiculous. I know we didn't have to go out of our way and jump through hoops but people deserve their food. We have done many deliveries with this location and more often than not the wait is ridiculous. read more

I was hosting the Cowboy game and ordered online almost $300 with of wings the night before so that we could get wings delivered the next day. I even called after I ordered to confirm. I patiently waited as the manager located the order, about an hour. She assured me it would be ready. Wings were delivered on time, but they forgot EVERY SINGLE DIP and veggie sticks and we paid for 12 extras! I had to leave the party I was hosting to go 45 mins out of my way to pick up these dips and to end up now with soggy wings and fries. I complained to the manager who was there, who tried to appease me by throwing in some brownies (which were soft and delicious btw). Also, as I was waiting, a man came in saying he got a message that his wings were ready. Turns out they never even made them. No apologies to the guy, they just asked him if he still wanted them and if not, to cancel his order. The man just walked out. I left a message for the GM, who later emailed me and offered me a free 6 piece for my troubles...wow, what a slap in the face. I contacted the person above him and I was texted a an offer for 25% off my next purchase. I just replied with "thanks". I should have said no thanks. Shame on you Wingstop! Your wings are delicious, but it'll be awhile before I can ever step foot into your establishment. Thank god Pluckers is just as delicious and you can call ahead! read more

Been waiting for a 8 boneless wings with fries for 48 minutes on a Tuesday night- the employees keep coming to my table asking me for my name and I am the only one inside the restaurant. Would not recommend this place if you are the slightest bit hungry read more

What's not to love about Wingstop?! Best wings ever!! My favorites are lemon pepper and Cajun. So delicious!! They recently raised their prices and claimed to give out bigger wings -__- But in reality they only had bigger wings for like the first week after saying that; they've gone back to their regular size wings and kept the high price . Still hasn't changed my love for them though :) & when I say "they", I mean all the Wingstops not just this one in particular. read more

I really wished that I had read the reviews before ordering here. You can see the staff working the kitchen and they seem to have only one speed; slow and unconcerned. Orders piling up; even the cashier warning folks about the wait (neglected to tell me cause he's barely functioning) and the staff working at a speed that rivals evolution. I challenge ANY corporate manager to dine (and by "dine", I mean wait) at this poor excuse of a franchise. Just freaking sad... read more

I ordered a 6 piece boneless wing and this is what I got! Seriously? That is a nugget size. I asked the girl at counter if this is what they considered a boneless wing and she said yes. Rip off!!! I won't be returning! read more

Wingstop - Seriously? This is what they call a boneless wing! More like a nugget! - Chicken Wings Near Me - Waxahachie, Texas

Last night stopped in with my son and his fiancé so they could grab a quick bite to go. I kid you not, we witnessed the staff throwing hot wings at each other in the back, too busy to cook their order. Oh, and we counted only 4 diners and double staff number, and it still took a good 30 minutes for them to get their wings. When he asked about the inordinately long wait time, he was told, "18 minutes is our turn around time." Apparently. 18 minutes plus another 12 to finish Wing Stop Super Bowl Toss in the kitchen with your wings. read more

the wings were fine but we got home and didnt get our fries or any of the dipping sauces we ordered.

Employee was on her phone then went to eat something near where she was prepping... unsanitary. Employees just standing around on their phones seems to be a problem at this one and the Red Oak location read more

This place sucks. They clearly have a sign for online order pickup and when I stood in the line waiting on the cashier, she clearly ignored me and attempted to help someone who was clearly after me. When I asked her about it, she replied 'Oh that's just for show, we take orders over here. Fine but clearly you should know who walks in. Don't get me started on the food. I will take my business to Jimmy's. I'll even drive to Midlothian Wingstop before I go to this place ever again. read more

The two staff working the counter ignored me when I walked up. After waiting a few minutes they took my money for a pickup order. When I paid I noticed a bag ready and after 30 minutes of waiting and noticing people who ordered after me leaving I asked if that bag was mine. The staff member confirmed it was mine. I asked for a refund and what I assume was the supervisor processed the refund and made no attempt to compensate me for me time. Absolutely terrible. read more

Why I didn't follow the other reviewers advice I'll never know. $30 down the drain, or in in the trash I should say. Worst wing experience ever. If you pay $3.99 for a LARGE sauce, a half full container is not acceptable, nevermind the three day old rolls they poured butter on in an attempt to pass them as fresh. Fries were undercooked and over-seasoned despite ordered well done. And lastly.....wings over cooked and under-seasoned. I won't go into the staff, timeliness or atmosphere as I'm done at this point. A true disappointment for my Friday night splurge. read more

S U P E R S L O W SERVICE, employees are either clueless or have a bad attitude and the dining room is super dirty...I shutter to think of what the kitchen is like. read more