I had one of the worst experiences I've ever had at Wingstop today. I called ahead to ask how to place an order, and the employee on the phone told me I could either order online or just come in and place it in store. No problem. So I drove over there thinking I'd just order at the counter. When I walked in, the employees were standing around in the back listening to music and laughing. When I tried to place my order, they told me I couldn't order in person anymore because "the cashier is about to leave" and that I had to order online instead. This was literally the opposite of what I was told on the phone. So I stood there and placed the order online like they said. The app eventually showed that my order was "ready," but when I asked about it they hadn't even finished making it yet. It was pretty obvious they cleared it in the system just to make their times look better. I ended up waiting 40 minutes for a simple order while the employees stood around listening to music and joking with each other. No urgency, no professionalism, no communication--just customers waiting while the staff treated it like a hangout spot instead of a workplace. If you're going to tell customers to come in and order, then refuse to take their order when they arrive, clear orders before they're actually ready, and make people wait almost an hour while the staff hangs out, that's a serious problem. Really disappointing experience and honestly one of the most unprofessional restaurant visits I've had in a long time. read more

Went early on a Sunday when the oil was fresh, and the wings tasted great. They were really busy, but my order was on time for pickup and they had everything in the bag. Delicious, perfect. read more

TERRIBLE TERRIBLE SERVICE!! don't ever go into this location. they hire ghetto staff members who are blasting music and have airpods in their ears. food takes FOREVER! custome service is VERY unprofessional. unclean environment. they wouldn't even let me place my order at the register because their "cashier" left..and it was three employees in there. RIDICULOUS read more

An un organized Buisness built around Un professional people whoever owns this establishment needs to check and watch the people they hire. They hire anybody nasty attitudes terrible customer service it's people here who literally bring this location property value down and that says a lot. If you don't want to take orders go to another job it's no cashiers on duty we can't serve you if you don't place a order online or it will be 45 minutes before your order is done because they stand around and talk in a group in the back of the kitchen. the food normally is good but the customer service is trash beyond trash I cannot believe the people here sometimes read more

Wingstop - Unprofessionalism - Chicken Wings Near Me - Southfield, Michigan

2 stars are way too many this place is just not good at doing business. Ordered a chicken sandwich nobody else here but me 20 mins later no food. read more

Wingstop - Dining area - Chicken Wings Near Me - Southfield, Michigan

It was very busy on a Friday night! Many people waiting. They seemed short staffed. Only 2 people working. One chef in the back and one nice lady out front handling the orders. I think they only accept online orders because someone tried to order inside and couldn't. I was a little confused and didn't know how the place was organized or what the protocol was. There was a line, and also people waiting around all over. At first I thought there were two lines--one for orders and one for pick ups, until I realized it was carry out only. Some people were waiting in line to pick up their order, and other people were waiting around until their names were called. The boneless wings were very good, very tender and seasoned well. I had the original hot ( like a buffalo sauce), mild, and garlic Parmesan. All very tasty! The seasoned fries were good, but I prefer my fries crispier, and these tasted a little sweet to me. I really enjoyed the Cajun fried corn. read more

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Foods good, but the drink fountain rarely have anything, fix y'all's tables pls it's also super slow so don't go here if your in a rush but foods always good and never too salty like Madison heights!!!!! And the tables are sticky sometimes so maybe don't eat there like I did read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

Too much hee-hee-ing & ha-ha-ing in this b*tch for these amount of food they gotta cook. HELLA orders backed up. It's like 12 people in this lobby right now. I gave them 25 minutes for my order being generous and I still gotta wait longer. Shits a joke. I'd rather a robot make my wings and I'm deadass serious. read more

Whoever that light skinned guy is I think his name is Jeremiah. Attitude STANK nobody asked you to work there. I came in quiet and polite and asked how he was doing twice and all he did was state and hand me my stuff. Then I was standing waiting to purchase another ranch and he just gave me a look didn't ask what else I needed. Someone needs to teach him customer service. read more

okay i'll give a 3 because the wings are always good but that wait time is brutal. 45 mins for a small order. also don't get anything from the fountain machine because every single soda on that machine tastes so weird and off. Thats just from my experience. read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

The food is good but the customer service SUCKS! The folks are rude and ghetto most times. Just go in get your food and keep questions to a minimum. read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

Slow as F. When you order online it's just timer. It's not a food tracker. You food will never ever be ready in 16 to 23 minutes. Double check your orders. They short you on sauces, especially if you pay for extra. If you need a refund for a screwup. Don't leave the building without a food replacement or cash. They will forget to or never refund your credit card. Only reason I come is because my kids love this place. Trash service, slow service, and the inside of the place is always a wreck. read more

Chicken sandwich and a wings were both drenched in sauce. In their defense, it was late and they were about an hour from closing, so I wasn't necessarily expecting top tier service and or food quality but almost the entire meal was inedible. Honestly don't think i'll ever visit a wingstop again after this experience. read more

This is probably the worst wingstop in Michigan. The workers are never friendly while servicing you, they don't greet you when you enter the restaurant. They seem short staffed which I understand, but the way the communicate and engage with customers is sad. I'd rather wait an hour + at a restaurant that treats their customers well and will make my order appetizing/correct. This restaurant has only taken online orders for the past several months. I'm not sure, but it seems as if this harms them more than it helps. There is always a wait, and the time they tell you it will take to prepare your food is never accurate. It takes 20+ longer each time I have came. read more

Wingstop - Store front - Chicken Wings Near Me - Southfield, Michigan

So this location is only taking online orders and is take out only. Which worked out great for me. They look as if they are extremely short staffed which alot of restaurants in the are definitely are. I don't think ive been in one without a help wanted sign on there door. My experience here was great food was hot it was quick and easy. read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

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nasty filthy location the food was terrible made me sick manager suck rolling his eyes after we saw him digging in his pants

Easily the worst wings around. There's NO sauce or seasoning on their bone in wings outside of the hickory BBQ. The wings werea bit undercooked as well. read more

Dirty and slow. Poor service. Shorted wings from my order and when I brought them to the counter was treated like a liar. I was not impressed with this location. read more

I have a love/hate relationship with this location due to lack of consistency. There are times where they barely toss the chicken in your preferred sauce... and there are times where they are sauced to perfection. Today I ordered an 8pc combo with 4 of the hot honey rub, and 4 of the Louisiana rub. My side dish was the veggie sticks, and I ordered two ranches. The wings were not hot at all and most importantly I couldn't tell which 4 was which. The sauce/rub I chose where barely on the wings and they seemed kind of plain. Unfortunately, this was one of those days where I was not satisfied. The veggie sticks were fresh and they did accommodate my two ranch dips. They are times where they forget my dips or the veggies sticks seem old and not fresh. When it's a good day they get an easy 5 stars, but today was not one of those days for me. read more

Have anyone ever heard of such: I placed an order for 10 classic wings, ALL flats, well done on Thursday, December 12, 2024. I paid an up charge for requesting flats. I went to warm up my wings on my break and saw that I DID NOT have all flats. I contacted the store and a young lady asked me if I had eaten any of it, my answer was no. Then she said for me to bring them back to the restaurant. I informed her that I work on the far east side of Detroit, I was at work, that I work the night shift and would not be able to bring them back. So I'm like, are you saying that I'm going to have to walk around with this chicken until I'm able to return them and she said yes ‍. Now how asinine is this‼ I HAVE NEVER HEARD OF ANYTHING LIKE THIS EVER! I was the one who paid my money and did not get what I asked for. Not to mention, after warming up my food it wasn't even edible because they overcooked them. I have no intention of going back and I plan to tell all of my friends, family, and associates to NOT go to that location‼‼ read more

Straight trash! I've ordered From here a few times on door dash most recently last night and it will be the last time. We asked for well done seasoned fries they were soft and cold with no seasoning. The wings we ordered were undercooked and gross. It's very disappointing because I know what Wing-stop is capable of, from dining at other locations. I hope the owners of this location sees this post and improves the location because it's terrible! read more

I have gotten carryout from their once a month for the past 6 months. A two word easy review would be "SKIP IT", but this is Yelp so I will add a few more words to my review lol. Half of the times they order was wrong, the service is really slow, and the chicken has waaaaay to much coating on it. Basically, do you want some chicken with your coating... Thumb Down read more

The food was decent however they service was terrible. They staff was playing around while customers wait for their food. Then when I got my food they forgot my fries. When I told them that I hadba fry missing one of the staff told the other staff that I was lying. As I showed them that I was missing my fries she then proceeded to say that they were just fries. I don't care if they was fries i paid for them and I would like my order right. She was very rude. I should have asked for a manager but I just wanted to get out of there. NO I WOULD NOT GO BACK THERE!!! Just terrible read more

Went in for a gift card and was told "at this time we are not doing gift cards" as they were busy. I was shocked because a transaction is a transaction but they just didn't want to do it. So I ended up driving 20min to another location and in total wasting 50min cause the workers here were lazy!!! Unreal read more

Me and my mom ordered 10pc boneless wings, chicken sandwich, and cajun corn and that was $25 something dollars. The time they said it would've been done in 5 mins at 9:40 I ended up getting out the store at 10:06 when we get home there was only the chicken and sandwich in the bag no cajun corn. I called up there they immediately put me on hold, I call back they do the same thing but this time they hung up on me. So I want to aware everyone that this establishment is not all the hype. read more

I was nearby and wanted to try wing-stop and placed an order online. We waited outside for about 25 minutes then went in and the cashier said it would be about 10 more minutes. When we got our food it was cold and soggy, also the bag it was put in was very small so everything fell out when we tried to carry it. Service was terrible, food was cold, the place was empty and filthy. Bowls all over the place and all the friers were filthy. If you are in the area and looking for a place to eat I would not go to the wing-stop. Instead for the same price you can go to five guys right next door or take a little drive to chipotle. 23 bucks for cold soggy fries and wings. Drinks didn't even have ice in them. read more

If you have 45 minutes to wait on 8 wing in a not so busy restaurant, especially when the order is put in advance l, then this horrible restaurant is for you! Very indifferent employees! read more

Close at Midnight mean there are no orders taken after 11pm. Don't walk in after 11 expecting to place an order.

So I ordered a delivery on the Wingstop site delivery was set to be at 9:49. So at around 9:53 I look at my clock like where's my order? So I decided to call the store I had to call 15 times to get through. I asked about my order and the real young lady was like hold on let me see your order being bagged right now And ask me how was it being delivered I told her I'm not sure I ordered online she said well you need to contact them and hung up in my face. I call back and ask to speak to a manager she tells me know cuz we really busy what can I help you with I explained my situation she tells me the same thing I need to contact doordash I'm trying to tell her that I didn't get any delivery information to my phone they were really rude and the manager talking mess in the background at the phone and then she hung up in my face and I still never received my food they are horrible read more

Absolutely terrible. Waited 35 minutes for wings. Wasn't even a line in the place when I ordered. Clearly understaffed. Oh and my order was wrong! Haven't even tasted the wings yet. Went back to get it fixed. 15 minutes later I asked for my money back. read more

I ordered 20 boneless wings which were the most horrible I have EVER tasted. They were cold and seemed very old, they seem to use frozen products. WingSnob is a much better option. I will never order from this location again. It really deserves zero stars. Keep your money if you're thinking of ordering from this location. I completely wasted my money last night. read more

I walked in on a Monday night around 9pm. There was one woman giving her order and other guy in line. While one cashier took the woman's order, the other cashier asked the gentleman in front of me whether it would be okay if she cleaned the finger marks off the glass door before she took his order. He was confused by the question, as anyone would be. She then proceeded to get Windex and begin cleaning the window while we both stood there, baffled. I left. read more

I try to be fair in all my reviews. I have to say this was a great experience with my transaction and interaction with the employees, but the wings were the absolute worst. They were over cooked. I felt like I was fighting to eat them. Maybe it was a bad batch, I don't know! If this is how they cook them all the time then they do not have to worry about me returning. I spent too much money for the wings to be that horrible. I do have one suggestion, as a past business owner and a individual with close to 30years of retail and sales experience, it would be nice to hear about any specials before I order. It was shocking to look up and see the Monday and Tuesday only special while I waited for my order. Using that special would have cut my food bill in half if I would have known. read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

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We live in the area and was happy to see them open again under New Management due to the first management with poor service. We don't know what's worst the first management or the management now. We have gave them the benefit of the doubt and tried them several times under new ownership. Not only is our order ever ready it's greasy, things missing to rude employees. I have reached out to them several times with no response. We are done with Wingstop and their lack of service and the people that work there. They are more interested in standing in the back on their cell phones then servicing their customers. We would rather go across the street to Benito's where they are always friendly, fresh and will make things right. Oh yeah and the wait time is great!!! read more

Wingstop - They say Third times a charm lol. I thought after new management they would have got it together. The photo itself saids 1,000 words - Chicken Wings Near Me - Southfield, Michigan

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Terrible service. Fries were not done. She dropped them again. Still nasty. Then by the time they were cooked fully, they were burnt and taste like chicken. Then after waiting over an half hour after I called in for my wings, she says 94 cents for dipping sauce. Just a complete inconvenience and horrible experience. I won't be back anytime soon. I regret that I didn't read the reviews first read more

Wingstop - Chicken Wings Near Me - Southfield, Michigan

I Ordered online. CONS: Took about 40+ minutes to get my wings. BUT, it was a busy Friday night, so i understand. But 40 minutes is a long time. PROS: The wings were very tasty (got the lemon pepper and louisiana dry rub). Next time i will order WAY ahead of time. But, i will go back. :) read more

I'm not sure if this is the standard for Wingstop in MI, but I've been to a few in other places and never was this underwhelmed. I called in an order when I was about 15 minutes away. All I ordered was lemon pepper wings and an order of fries. When I arrived 15 minutes later, the food was not ready. I paid because I was told it would take a couple more minutes. I got on a phone call and soon realized I had been sitting there waiting another 25 minutes. There was also about 4 other parties waiting for their orders as well, though a family that came in to place an order had got their food and left already! As soon as I got up to inquire, they were bringing my order to the front. Once I got home, I was pretty upset that the wings were barely seasoned and the fries were already cold. It makes me wonder was my order prepared and they forgot to tell me or something. read more

This the worst fast food restaurant in Southfield they need to remove every roach infected employee they have they all look terribly dirty like it's they house restaurant like we're the inspection team like pleas fix this place it's really embarrassing. read more

What a mess!!! Rude and seriously unprofessional!! Older lady cussing and f-bombs and younger girl says "I don't give an F about anybody standing out there. It's 10-15 minutes. I don't care" Told me to order online and refused to assist me even though there were people able to help. Got right back in the car and went across the street. Horrible experience. read more

WIngstop has several positive attributes: it's open until midnight, reasonably priced, has (mostly) good wing sauces, and prepares your food fresh, something most wing places do not do. But in some ways the good is wrapped up with the bad: fresh prep means 15-20 minute wait times, and lines of unhappy customers lurking on the benches in front of the counter. Although several people appeared to have phoned in their orders to avoid this, it didn't seem to help. Also, although it was very late in the day when I came in, several sides were out of stock. In any case, I grabbed 20 wings with a side of slaw to go, putting in an order at 11:45 on a Friday night that came out of the kitchen at 12:05. (Caveat: they don't put napkins or utensils in the bag, so unless you want to wipe your hands and mouth with, say, a hotel towel, make sure to get those on your own.) As for the food, the wings are standard deep-fried, medium-sized with a few misshapen ones that probably should be pulled and thrown away. I did the atomic (thick, hot, good), the Louisiana rub (also good), and the cajun. Either the latter was a mistake, or their idea of cajun is an oily garlic butter. Whatever it was, it wasn't good. But, as the prophet Meatloaf once told us, two outta three ain't bad. Slaw was conventional fast food slaw. So, as a drunken fill-me-up, this hit the spot. Not sure that I'd use it Wingstop a lunch option given some better choices nearby. read more