This wing spot needs a little more leadership, it's a very convenient location but doesn't execute like it should. I was told my wings would be done in 25 minutes, I got here before time and they were ready. When I first ordered the wings the lady on the phone didn't even ask me any questions and almost over charged me. She tried to charge me a combo when I only wanted wings. Didn't ask if I wanted anything else and pretty much hung up because she thought I was done ordering. When I got home to eat with my family the wings were dry as if they had been sitting there for a while. If my wings were fresh they would be wet and a fall off the bone. They were the opposite of that, and really hard on our teeth. I chose this wing spot over another location for dinner but seems like I'm just gonna go back. Thanks for trying guys but please work on execution. It's not just a check y'all are working for. Y'all are working on the wing stop name. read more

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Ordered and saw tables get out food before I did. Even my own table had their orders at one point. Asked twice to the girl bringing out orders. I had a split order and received only half of it. After asking a 3rd time this was the order that was brought to me. read more

Wingstop - Chicken Wings Near Me - San Antonio, Texas

took like 45 minutes when the wait said 11-13mins, my boneless bbq wing are basically dry, gave me old lemon pepper fries (didnt order lemon pepper), and the other fry with barely any seasoning despite ordering extra seasoning. corn and hot lemon wings came out fine. all warm. read more

Wingstop - fries with lemon pepper seasoning - Chicken Wings Near Me - San Antonio, Texas

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I'm Saturday Oct 11, I ordered through Wingstop.com a delivery order. I never received my wings. I called the driver that was listed on my order. He told me that the restaurant had told him that a different driver picked up my order. He went to the restaurant so that I could speak to them. They told me there was nothing they could do. Also the boyfriend of one of the workers pulled a gun on the driver. Wingstop's website is also of no help as there is no way to contact anyone for my refund. read more

This Wingstop sucks. Not because of the food but because of the staff who treats you like it's your fault THEY forgot to send your drinks with the crappy door dash driver. Then they put you on hold forever until you lose your mind and call over and over and over just to tell them about something they cheated you out of. The dumb ass that kept putting me on hold before I could get a word out almost had me ready for Nuclear war. Then she had the Gaul to keep randomly putting me on hold while I was attempting to tell her what again, she forgot. This place earns a -10 in my book. Go to a better mom and pop wing spot. These people suck. read more

DO NOT GO TO THIS LOCATION. I refrained from posting this review since my sister was waiting on the supervisor named Rudy to reach back out to her. To give Wingstop a chance to hold those men accountable for their disgusting remarks. Rudy said an investigation was going to be launched and he would reach back out to my sister and follow up. I understand it takes time, but it's been a few weeks and nothing. She called the other day and asked to speak with Rudy and he was not in, a message was left for him and he has yet to reach out to her. There were grown men working at the location on 6615 Fm 78 Rd , San Antonio Texas that were being homophobic towards my nephew who is a CHILD. My mother and nephew went there yesterday to enjoy some wings and when they sat down waiting for their order they over heard these 5 grown men who work there talking about " if that were my son I wouldn't allow him to come out the house looking like that" Mind you my nephew curled his own hair that day because he CAN. They were mocking and making fun of a CHILD . Who does that ? The cashier who brought my mother and my nephew their wings apologized for those barbaric men working for Wingstop. This is not acceptable and this is not OKAY. My mother expressed to the cashier how they are there to serve food not joke and make fun of a child. My mom is older and did not want confrontation with these men. I am here writing this review for her since she does not know how to leave a review herself. She regrets not saying something to the manager , who she also believed may have been joking and mocking my nephew as well. My nephew should not have been treated that way and put in a situation like that by grown men who are supposed to be doing their job and not worrying about someone's sexual orientation. WHAT DOES IT MATTER IF HES GAY , STRAIGHT, or BI?? NO ONE SHOULD EVER HAVE TO GO THROUGH THIS SITUATION , LET A LONE A CHILD! I AM DISGUSTED AND APPALLED !! DO BETTER !!!!! ... My sister has informed me Wingstop is deleting reviews being left by my nephew and his friends about the situation. Rudy , if you see this reach out to my sister. She's waiting on you. Wingstop higher ups / corporate need to do SOMETHING about this if Rudy isn't going to follow through with his words , this is ridiculous. If those men are still working there. Imagine what other horrible and disrespectful things they've said about other customers. I know this isn't the first nor the last time soemthing like this is going to happen. read more

Manager is clueless, when you order, you cant cancel, they'll tell you in the mostly disrespectful way possible, dont do it

Have read other customer service reviews, but personally no real problems with this location. So far. Impressive variety while maintaining simplicity on the menu. 3 styles. With the bone, sans bone, tenders. Obviously a personal taste choice, but my vote is for original style. Consistently tender, with 11+ flavor choices, including both dry and wet rubs, you cannot go wrong. For someone who does not usually like boneless, have to admit Wingstop's are mighty tasty. Still prefer the original, but you won't hear any serious complaints from me with those round bite-sized morsels of deliciousness. Breading is crispy but not burnt, chicken is flavorful and moist. Do have complaints, however, when it comes to the tenders. They are typically overdone with breading that is burnt on the edges on some pieces. Also not very moist or tender. Go figure. Their other styles are more tender than their un-tender tenders! What else is on the menu? Some soft oily seasoned tasty fries! Delicious yeast rolls. Corn nuggets. Carrot and celery sticks. Ranch, bleu cheese, honey mustard; house made sauces or sauces that taste house made. Drinks. Online ordering system is a cinch. Customer service is efficient and friendly. Maybe not the most amazing meal you will have this week, but likely the best example of an ideal marriage between affordability, ease, and taste! read more

Very Very horrible service attitude. From over the the phone me making my order til coming inside to pay. Host Leela was so unwelcoming. Had an attitude, wouldn't honor my free fry unless I did it online. That's a first for me . I can usually show my review with free fry and I receive I guess not here at this location. They should really work on greeting and being humble. And smiling . read more

If I could give 0 stars I would. Customer service was terrible, very rude. Got food poisoning from the food because nothing was properly cleaned in this place, nasty sauce bowls stacked everywhere. Employees don't seem to get everything correct on orders, And they get an attitude if you ask for something you already paid for. I don't think they know the glass is clear Don't go here. read more

We've only ever ordered delivery from here so I can't speak for the in person service. We have ordered from here several times and never been disappointed. My wife craves wingstop pretty often so we end up getting it from here. They always remember all the dips and everything. The food has always arrived hot and fresh. Even the sodas aren't flat when they arrive. read more

Honestly I was expecting subpar at this time of night but I picked up my order a little over 30 minutes ago and I am surprised! Everything came out good, enough sauce on all wings and an accurate order. Nothing was forgotten! Great closing crew! read more

This franchise operates in the Heart of Military City USA (San Antonio Texas, FM 78) and does not offer military discounts. Manager was very unprofessional and asked made to pull up "their" online policy on military discounts and once I proved it to him, he stated "if he could, he would.' He didn't even know his own military discount policy regarding military discounts. Active and retired military should avoid!!! The food wasn't that great!!! If you just really got to have Wingstop, you can do much better at other locations!!!! It has a 2-star rating and steadily dropping!!! read more

12 days later, no refund. I disputed the charge on my credit card and received my refund. Thanks for nothing Wingstop FM 78. read more

Wingstop - Chicken Wings Near Me - San Antonio, Texas

okay so i dered a 5 and 5 boneless meal there that wasn't bone in and got literally literally 2 nuggets from each flavor. near $50 of food for 4 nuggets. order messed up big time. hate it. can't get my money back and i literally paid for it! read more

This was the worst experience I've ever had with wing stop. The food was extremely subpar. The fries were unseasoned. The garlic Parmesan wings I ordered had no garlic on them just plain wings with Parmesan. The service was horrible they took a whole hour to complete my order. I waited a whole hour for my food to come out nasty. read more

Ordered our food over the phone, they repeatedly got the name wrong which is crucial considering you need the correct name to even pick up the food. Was told it would be 40 min, ok no problem. We waited our time and went to pickup food. Get there, and we are missing 1/2 our order. Tell the workers we are missing items. They say they will have to remake the entire order, and want us to wait another 40 min?!?! This place is a hot ass mess, always pure chaos when you get there and wait times are wildly off 100% of the time. Just avoid this location and get your food on time and correctly somewhere else!! read more

One of the managers named Sergio called me this morning and gave me credit for 25 wings and 1 plate of fries out of the 50 pc and 3 large fry baskets which was to feed a family of seven and that feeds barely 3 of us. They get another 2 star because of the effort to make up part of the order they messed up. My favorite will still be the destination at walzem. read more

Called to see if they could change the flavor of some wings and said they couldn't... like how hard was that to do.. and on top of that, they still gave me the wrong flavors.. smh read more

Wing stop used to be awesome. We haven't been in a while and I was craving it so decided to give them a try again. Was reminded why we no longer go. Food was over cooked and flavorless. Def won't be back anymore read more

Wingstop - Garlic Parmesan wing hardly any seasoning and over cooked. - Chicken Wings Near Me - San Antonio, Texas

Completely grossed out didnt want to realistically help me in anyway i couldn't even eat wtf my husband lost his appetite too and both our meals are sittinf here while were grossed out didnt want to refund and expect us to get a remake Nd want it today horrible! read more

Wingstop - a hand holding a piece of food - Chicken Wings Near Me - San Antonio, Texas

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I had an online order that was marked complete in app and upon arrival was told that they just started. So many order were going out despite the fact that I had ordered such a long time ago. When my order was ready, they were still missing a large fry and I had to ask for it. Don't waste your time at this location. Something always consistently wrong. Lobby was also dirty and sticky. read more

Ordered wingstop for my nieces birthday got cake and ice cream in the car and went to pick up the wings and timed it all so nothing would melt.called at 5pm they said 530....at 540 they said I don't know who told you 530 but they were wrong with attitude. I had to cancel the meal, manager seemed like it was a great inconvenience to her to refund an order ...also attitude. 41 minutes for nothing and they didn't even offer anything to make it right, glad I dont live in this area anymore they have gone downhill but prices and wait times are up so thats a thing. Guy go to wing it in Kirby wayyyyyyyy better and they are actually courteous. read more

Wingstop - 5:41.... ordered at 5pm - Chicken Wings Near Me - San Antonio, Texas

This review isn't for the food I ate today. It's for the idiot cashier that wore two sets of disposable gloves, because she's probably scared of the coronavirus. She was wearing what looked like the clear-ish nitrile food handler gloves underneath black nitrile gloves. She did not remove them once to handle our take out food, my credit card, when she handed me the pen to sign the receipt, or get our drinks. Unless she's washing her gloves with soap and water, those two pairs of gloves are just helping to spread all sorts of badness. I can tell since her greasy ass gloves got grease on my credit card and all over the f-ing pen she handed me. read more

This was one of the worse experiences I have had with Wing stop. I can understand be short staff but the food was actually horrible. Over cooked read more

Wingstop - This was a what they can a thigh. Horrible!!! - Chicken Wings Near Me - San Antonio, Texas

Don't not order delivery from here. I ordered online and got a call from the person delivering my food that they were telling them someone got the food already and when I called the store itself to see what was going on the person on the other end said "let me get my manager" then proceeded to hang up read more

Wing stop is always on point there ain't no denying that They would get a 5 start review if it wasn't for the girl in the front her Customer service skills are horrible wing stop must be desperate for workers hiring her I don't recommend this location read more

Not happy with this location. I asked for traditional (bone in) wings and received boneless. Then I asked for celery sticks and never received any. I had to order and pay for an entirely different meal, and that didn't sit well with me at all. When I received that order, still no celery sticks. I will stick to Buffalo Wild Wings read more

I love this place!!! I would definitely recommend this place to others. They are very professional and their food is as good as any Wing Stop should be. read more

Usually on point.. ordered for delivery, put the cheese in the bag but no fries.. called to tell them and they didn't ask if I wanted a refund, they asked if I wanted to come pick them up.. are you kidding me? This kind of customer service is garbage. I ordered delivery because I wanted all the food I ordered to be delivered, I didn't want to get some of my order and have to go get the fries after some of my order showed up. Now my name is 'in the book' for next time? I'm at a loss, I paid for something that I never received and never will.. there was never a 'direct message' sent to me.. sounds like a tactic to save face to the other review readers read more

Wings are very dry fry's are soggy not a good place to eat I will never eat here again.

Horrible place, hanging up on customers just because it's late and they wanna go home keeping customers on hold for upwards to 20 minutes just to hang up on them. Had me on hold for 20 minutes and I walked through the door and not one of them was doing anything and they hung up on me right as I was walking in the door. Whoever is managing this place needs a new staff ASAP or at least a new person managing the shift. read more

If I wasn't already late for work because I had to wait for an online order that should have been ready by the time I got there, I sure would go back because I was given the wrong order. Opened my box up and did not see Garlic Parmesan. Now I have wings that I can't eat because they're too hot. Nice job Wingstop...guess next time I hit up Domino's before work. read more

Wingstop - Not Garlic Parmesan... - Chicken Wings Near Me - San Antonio, Texas

I don't have any issues when I order from this location. Everyone I interact with is nice. The cashier was nice and the gentleman who brought me my food was nice as well. Overall, my experience with this location has been great and I hope it stays that way. read more

Wings are excellent, flavorful, and the perfect crisp. Although, that is not why I'm writing this review. The customer service was phenomenal, I didn't think any restaurant could have better customer service than chic-fil-a, but this Wingstop topped it. The associate that took my order was attentive, sweet, and the wings were quick to order. Thank you Yasmyn (name on my receipt) for providing excellent customer service. Any employer would be lucky to have you as an employee! This was my first time and I will be returning soon. read more

Ordered online for delivery however my delivery was cancelled 15 mintutes after it was suppose to be delivered. After calling and asking why my order was cancelled all though the money was taken out of my account they had no answers. The women on the phone just said they couldn't find my order and were busy and would call back which never happened. I called back two hours later just for them to tell me although I picked delivery they don't deliver themselves so if the order is canceled there's nothing they can do but refund my money which will take 2-3 days. read more

Really disappointing. My dad used to manage a wing stop for years so when I brought home the super greasy bag (that got all over my cloths and seat) he was pissed. First time I called they hung up on me. No big deal by then Guy over the phone messed up my order first off. Cold fries. I asked for plain tenders, he gave me plain wings? Hahaha and the lemon pepper wings I did order were swimming, literally in that grease. Super gross. He called to talk to the manager. They hung up on him. Not at all impressed. read more

This location honestly sucks ass. I was excited because it was closer to our home but they should honestly just close it or get new staff. The food we ordered wasn't fully cooked and I LOVE WING STOP. very disappointed. read more

Very disappointed. We are avid wingstop lovers and were VERY excited when we learned that one was opening up just down the street from us. The first time we ordered, everything was great as usual. But the last couple of times they have been HORRIBLE. They have been super slow and the wings have absolutely no sauce or flavor. Not sure what's going on but apparently there's someone in the kitchen that needs to be retrained. I hope management sees this and fixes it fast. read more

Ordered food at 6:15pm on September 7th. Said food would be delivered by 7:15. Food showed up at 7:45pm, cold and really not edible (because who heats up fries). Anyway, called the store, they did not want to fix their mistake, so I think you should be wary of this store if you have wings delivered to your home. You may have to just go pick it up because the store won't help you or make it right. read more