If I could I would put absolutely ZERO stars. The service here is horrible. We called ahead at 10:30 pm to place an order that was supposedly ready in 18 mins. We get there around 11:15 pm and the order isn't ready and not only that it is INCOMPLETE!!! By the time we got home we realized they missed a whole 15 wings .... we hopped back in the car and went back right before 12. They didn't even offer to complete our order ... the employees were on their headphones and doing their "own" thing. Not only was our order incomplete, the employees were completely rude and had attitudes as if it were our fault the food was missing. read more

My girlfriend and I popped in here one night for takeout. They were super packed (and loud!) because the Rockets games was on (Game 1 of the Western Conference Finals). Even though it was jam packed, we got our order in a timely fashion, the food was great (I had the Hawaiian and Garlic Parmesan, GF had the Lemon Pepper), and the manager was super nice. He was actually shaking hands at the door and greeting a lot of the regulars on a first name basis. Even though we got our food to go and didn't order and drinks, he made it a point to shake our hands and give us a couple of Rockets koozies for the road. Unfortunately the Rockets lost the series, but I will definitely be back. ;o) read more

Staff was friendly, our food was great as always. The wait time was as expected and the order was done correctly. The restaurant was clean and neat. read more

Worst experience ever. My sister and I did an online order. When we got there, they told us that they were working on it so we sat and waited. After about 15 minutes of waiting, we asked again and apparently it was already finished. They never got around to letting us know. Plus they messed up our order. Maybe we'll have better luck with buffalo wild wings read more

The entire restaurant smells like raw sewage. Eating my wings with a plastic knife because they can't find any forks. Multiple orders taking longer 25 minutes. Also about 80 degrees inside. Clearly no management. read more

Ordered online for pick up last night. Ordered 2-10 pieces boneless wings, first 10 split 5/5 original hot and garlic parm me, with the other 10 split 5/5 smoked BBQ, and garlic parm for her, and got 1 lrg fry, 1 reg potato salad, 1 order of veggie sticks, and 2 ranches as our dipping sauces. Everything was cool, we showed about 25 minutes after the order was placed when we were told it'd be about 15 minutes online when the order was originally placed, but I didn't mind waiting a little longer. What makes me give them 3 stars is what happened when I was paying and when we picked up the food. The lady at the register really didn't seem to care at all to be there and it was very clear, and when she repeated my order to me, she said it really fast and borderline mumbled lol, but it sounded about right so I just went with it and paid. We waited another 10 minutes or so at the pickup area before we got our food given to us, but they had to swap out bags because one order was wrong, then they told us that our fries were holding it up the order being completed. The guy who was now helping us was nice so that was a plus. Once everything was given to me, we went home to enjoy the wings we had been waiting for, only to find that one order was completely wrong. One of the 10 piece boneless came bone in, and one flavor was wrong. We called and let them know what happened and they mentioned they'd take care of us next time, but it was a combination of things that led them to get three stars. The wings and fries are always BOMB though!!!! read more

It was somewhat late Friday evening, my daughter and I were coming from Wal-mart, the store I love to hate, but that is something I will tackle another time. I see Wing Stop, and I was surprised to see they were open til midnight. My daughter passed on eating there(she is the obvious psychic in the family) and says she will take Whataburger instead. I order, number one and number two, for myself and my nephew, a 10 piece and 6 piece. Before I order the guy behind the counter, says it will be a few minutes the person who will take my order is in the bathroom, yes he said bathroom, not restroom. Anyway, me being the paranoid person that I am, thought damn what is she doing in there, it's taking a long time for her to come out of there, and is she going to wash her hands. Okay skip past that, she said it would be 14 minutes(why not 15, who knows). Well, 14 minutes must mean, 35 minutes in Wing NOT land and also everyone that ordered after you will get there orders before you, because that's what happened. Then off to Whataburger, and then home. Now, my nephew is 15, about 6 foot 2, and a healthy young man, me I'd say I was about 5 foot 10, and from the looks I haven't missed many meals. So when I opened up this box of CRAP, I felt like I had been screwed out of my little $15. Apparently Wing Stop has a pigeon coop out back, where they hack up the birds and push them off on the public, because that was the size of the wings. When I tasted this CRAP, it was so damn hard I couldn't bite into it and it was nasty. Believe me the only reason I didn't go back was, they were closed. My daughter enjoyed her food, my nephew, he is a teen and a boy so he ate his, said it was nasty, and went on talking on the phone to his girlfriend, all in one motion. So the only one who was pissed, was me. This kind of thing just happens to me, with these chain food places, you'd think I would have learned by now, well I won't be going to ANY Wing Cock anywhere again. read more

This is probably the worst Wing stop I've ever been too. We've been going on an hour and still haven't received our food TO GO! The current staff there works slow. Yeah they check you out fast, but as far as food? The wait isn't worth it. Drive further to another location and you'll probably have better luck than we did. Thanks for coming to my Ted talk. read more

If you looking for a great place for wings don't think twice about this place. It is best to call you order in if you plan for take out because they cook your wings to order. Their french fries are terrific. I just can eat an entire order by myself! They are just that good. Wings are good I like to get an assortment of wings. A good wing place. read more

This is literally the best wingstop I have ever been to. They address you (the customer) by your name on the phone and in person! Their customer service is very good!!! Of course their wings are good too. Lemon pepper and fries. Ask for extra crispy and extra seasoning on the fries! read more

Wings were ok and was done in a timely manner. Fries were literally the worst. I must have gotten the bottom of the frozen bag but that was clearly not true. I looked at everyone else's and theirs were the same. It was literally the ends of the fries. The worst place to get a side of fries if you want them. Now onto the good stuff ... Service was beyond unprofessional. A worker clearly handed me a tray of food, but clearly wasn't for me. It was for the person behind me, but the tray pointed towards me. I accidentally picked it up and the worker laughed out loud bc it wasn't for me. Why would you hand a person a tray that was meant for the person behind you? After that she went back to the register and jokingly laughed with her co workers about it. The whole staff was clearly unapologetic about the mix up and then made fun of their customers. This has to be the most unprofessional place I've been to. You want the business but ruin it with such distasteful attitudes. How does the owner expect to get any business with these staff members? read more

They have horrible service. Left me on hold for 30 minutes just to lose my order and blame it on me. Go to a different one.

It took 45 minutes to get a small special pizza..what a shame ! They need to pay more attention to thier orders.Literly every table still had thier numbers ! read more

I got an order to go during lunch. I love that this location has a larger dining room and it was very clean. The staff was super friendly and even though I work 15 mins away, my wings were still hot and fresh by the time I got back to my office. I'll definitely be back! read more

Ordered through DoorDash. Took almost an hour to get my food. When I finally got my food, it was cold. Attempted to call to speak to a manager, kept getting put on hold waited almost 10 mins each time I was put on hold. Explained to the manager that I immediately got sick after eating the food, (was a little embarrassed to say diarrhea) and I asked for a refund. The manager asked what was wrong with the food, I explained that the food was cold, but other than getting sick immediately after eating it, it was okay. I told her I put a report through door dash but asked to receive a refund since the food made me sick, she seemed to think that was a crazy request and told me to call back tomorrow to speak with the GM. read more

Do your self a favor and don't come to this location , the taste to everything is so bland , watery ranch , watery blue cheese , and they didn't even season the fries. Honestly wings from a grocery store taste better than this location . read more

CHECK YOUR ORDER BEFORE YOU LEAVE Just picked up an order and was shorted 3 wings. Didn't find out until I got home (10 minutes away). Two stars because I love wingstop. This location is a dissapointments though. read more

I actually love Wingstop wings. I've never had any complaint about the food! And honestly, even though the service was subpar I'll still come back just because I like the food that much. Called an order in over the phone and when I came in, I paid and had to wait. No worries because I had just called it in and I know they cook it fresh. But then I waited....and waited....and waited..... no one called my name, no one checked on my order or anything. And when I go to the front my order is just sitting on the rack for who knows how long because the girl at the front can't be bothered to check the orders as they come out. I had paid as soon as I came in so you know I'm waiting for my order. In fact three other ppl that ordered after me got their food first. And I called in because I have limited time on my lunch break. Luckily my work is right down the road, but cmon. Have a little bit of care in your work. read more

Wingstop: best wings in town. Crunchy outside with juicy inside. Try their Spicy Korean sauce for sure

This place is very grimy! Sticky tables and floor and I won't go into the details about the bathrooms. We won't go back again!

We ordered from wingstop website and we placed an order that included 3 drinks but only received one. We called the store to let them know and the girl said she only saw an order of 2 drinks. Again we told her we only received one. She said she didn't know what happened because their door dash driver took two. She was very argumentative and unhelpful. She only offered to write my name down and give me "credit" when I go back. read more

I ordered a 50 piece and they said it would be ready in 18 minutes. I also wanted them well done so it would be an extra 5 minutes and i was okay with that because I really wanted these wings i had been craving them for a week already! My food was hot and ready when i made it to the store, and NOTHING was missing from the bag! I will be ordering here again soon! read more

I came in and ordered and the manager went off on the guy taking my order cause I asked can I still eat in and it was 11:00pm. The guy took my order very nice. Waited 40 mins and said I have to go, where is my food? Oh! They didn't get the ticket... ok. Well everyone before me received their food. How did you not get my ticket after getting on the guy taking my order can I still eat in?! Well can I get my refund cause I need to go? Oh yea sure with an attitude... so do I get a discount next time? And the response is no, your food is ready now? Wtf?! How?! I just asked and y'all "didn't get the ticket"?! Smh... bad service for a Monday night when it is NOT busy. read more

Your coke and Sprite sucks and it takes a long time to get the food and clean your restroom

This is the worst Wingstop to do an online order for so beware. Twice we have placed an online order only to get there and have to wait an additional 30-40 minutes. Then no one tells you your order is ready so by the time you get it things are cold. Just tonight, we paid online only to have our card run again. The order was also wrong. It's now close to 9:30 and we still don't have food for an order that went through at 8:06. Going to place my orders somewhere else from now on. read more

No more coleslaw?...and service without a smile? Not thrilled. The problem is other wing places in the area have terrible wings.

The worst wait i have ever had on 12 wings and a side of fries. 50 minutes after i ordered Togo i got my meal and the fries were over cooked. The staff is careless and clueless on how to run a business productive. I will never go back to this location. Many other people waiting longer than i was. The explanation a worker gave me was the messed up a ordered. How long does it take to recover from an order. read more

I have given this location many tries. Today I placed my order online. Checked in at the cashier and waited and waited. My name was never called. Decided to check on my food. Its been sitting in the shelf. After 30 minutes I waiting decided to ask about my food. I requested for fresh fries because they were cold. Management asked if I let someone know I was here. Yes your cashier and took my seat. She acted like it was my fault. I knew they were busy so I took my seat after I checked in. read more

I have come here for years. However, this is the third time I've been disappointed. The boneless wings are fried too hard! Gotta find another spot! read more

I eat at this place at least once every other week. This time I ordered just the 8 single wings not the usual meal, which means I didn't get a drink. But asked for a cup for water and the cashier said no we don't have water cups so I said a regular cup is fine and he informed me that I couldn't not have a cup. I asked to speak to the manager and A girl dressed like a guy said "we don't give those cups because people steal drinks." I told her that's fine but I'm asking for free water in a cup and it don't matter what kinda of cup that I'm just thirsty for water and I'm not a thief. She said no! So you telling me if I was taking medication or in medial need for water and not soda or tea that I would not be served water and you're going to make me pay for a cup. I abruptly asked for my $10 back for the order I just made and took my money to Frenchys, where I got water with a smile. I spend at minimum $60 a month at Wingstop and you mean to tell me I can not get water. FYI owner of Wingstop and managers...everybody is not a thief. The majority don't steal and its insulting to customers to be treated like that patronizing in your establishment. The manager made it worst like I was about to steal coke instead of coming up with a resolution to accommodate my needs. For this y'all truly suck and that manager needs retraining for customer service. The guy who rang up my order was apologetic. Wingstop...y'all should be ashamed of yourselves. read more

I live less that 5 minutes from this location and today was the last straw. I ordered hot lemon pepper wings. I checked my order before I left simply because the last two times my husband forgot and the order was wrong. The hot lemon pepper wings were just hot. I let one of the 5 young ladies at the front know. She took it to the back. I get it back and they sprinkles lemon paper on the top two wings. The manager was there. She did not ask me how she could help. I asked for her supervisor. Needless to say I won't be back. read more

So called my food in as I usually do and waited in parking lot for the 30 mins for the 18 minute time I was quoted just to give them a enough time. Then I walk inside to a very friendly guy Santana who took my payment and told me that I needed to wait another 10 mins. So I asked why and he shook his shoulder and said I don't know so I said ok I'll take my drinks while I wait. I asked Daniella who's the shift leader, why my food taking that long since I was told 18 mins and her condescending tone like yeah I don't know why they're quoting that time. It's a 35 minute wait right now as she points to her watch like I'm the problem not her team and who she has not relayed the real time of readiness to. Then I'm listening to the guy on the phone still quoting 18 mins to orders on the phone. Like com'n man the place not even packed tonight. Put some customer service in my bag please!!! Got to do better!! read more

I went in for order pickup of wings only. The MICRO wings had almost no meat on them. Very disappointing!

Love coming here. Alex , an employee there AKA the wing expert, knows what I get and does a good job EVERY TIME! Great customer service

Great wings. Crappy napkin situation. Literally so many trees being wasted. They should have the napkins on the tables. It'd look more professional and keep the place cleaner read more

Nasty nasty. Super greasy wings. Always sitting in a pool of grease. What used to be inconsistent quality became consistently subpar. I'm done! read more

Went to this wing stop today 12/29/18 at about 730pm and it was an unusually unpleasant experience. I ordered online and after payment had been accepted it told me my order was not sent to store and to give them a call with the provided number. Before doing so I checked my bank app and sure enough they had taken the money. I called the store 4 or 5 times and after being hung up on (which I later found out was done purposely) and left on hold, I just drove to the location. Once there I waited in line until called on and made sure I had my bank app open. My turn in line comes up. I explain that I ordered on line, checked bank and tried to call. One of the girls says "oh you're the guy who called, she hung the phone up on you." Im like "okay" and show them my bank app where it says I payed. They say they need to go talk to the manager. I say ok. This is where things start to get a little uncomfortable for me. When he tells her the problem she immediately screams "TELL HIM HE DIDN'T PAY!! HE DIDN'T PAY!! HE DIDN'T PAY!! HEED NEED TO PAY!!" Mind you he hasn't shown her my phone. So he comes back asks for my phone to show her the transaction had been approved. She looks at it, walks around and shows my account transactions and balance to every fry cook while she's pointing at it screaming "HE DIDN'T PAY!! HE NEED TO PAY!!" At this point I'm incredibly embarrassed as her screaming had caused people to start quieting down and listening in. She then looks up at me and screamed "YOU DIDNT PAY!!" The cashier comes back and hands me my phone and says "they're going to put your money back in your account" not fully understanding I ask to speak to the manager. He goes to get her she turns and looks right at me and SHE IS HYPED . I mean charging. She comes up and all employees crowd around her like we're about to fight. She says "you didn't pay they put the money back on your card." I say "ok well I didn't see that" she says "open your bank app" and starts yelling at me the system is down. which Noone told me before that point. She scrolls down my list of purchases and shows me where the money was being credited back. Then says "I TOLD YOU, YOU DIDNT PAY!" I say "ok" and say "you don't have to yell and make a fool of me in front of the entire restaurant." She looks at the cashier and says "I don't even know why you called me up here to talk to him" and turns and walks off on me like I'm a bum. Now everyone in the store is looking at me like I'm some wing scammer". Based on the way she was talking to me, I really didn't want to eat anything that she was cooking but also didn't want people seeing me around thinking I'm someone who's trying to get over. So I re-order and wait for it. The whole time thinking how if she'd just come out and talked to me from the beginning with out screaming and explained the situation when the cashier went and got her,it could have all been avoided. It comes out. I accept it and Say thank you and the lady just looks away. Then I get home after all that and I'm a wing short. Hope that's the only thing they did. For sure the most hostile energy I've ever felt coming from a manager at any type of business. I wish I could give zero stars. They are totally unprofessional and I will never return. read more

I ordered online last night from this location the food was horrible and undercooked I threw the food in the trash. I called the location and spoke with a manager about the food she not once apologized but she sounded like she didn't care. Now I work in customer service and that's not how you handle a customer regardless if you care or not. She asked me to drive back up there to bring the wings back so that she can remake it I told her I don't want you to remake it I want my money back. She then stated that she can't give me a refund, she then asked where were the wings are I informed her I threw them in the trash I can't eat it. So with a very nasty attitude she said we are not going to remake it without the order I asked her who was the supervisor she didn't give me a name and told me I could call tomorrow to speak with some else then disconnected the call. I could have gotten very sick eating something like chicken that is undercooked at this point I'm going to the bbb and my local news station and I'm taking this to social media because this is absurd. read more

To start off the wings are good no complains fries and rolls are great. Food wise it's great. But when it comes to staff not so much, every time I order I order over the phone the girls they have in the front taking orders seem to be not in the best attitude. They don't seem to be enjoying what their doing so why even work here if you seem to be miserable. So once they take my order they repeat it to me and yeah over the phone it's correct but everytime we get home since we always order to go the order is wrong! I order as always a 10 piece hot lemon pepper traditional. And the mistake they have made time after time is they give me half lemon pepper and half hot. Which is not what I asked for and explained to them on the phone they always want me to go back but I mean it's not that close for me to just drive back. But in all I just have to stay the staff needs to be a little tidier and take orders correctly would hate to stop going to wingstop just because of the bad staff. Three stars because of great wings would've been 5 but the staff girls kill it. read more