Ordered the Boneless Meal Deal, 20 pc. It comes with a large fry. The delivery was quick and efficient. I was shocked to see that all 20 wings were in one small container. Made it very difficult to separate the 4 different flavors. They arrived cold. Fries look good but also cold and soggy. This was not from the delivery because they picked up and dropped off quickly. The flavors are good but I'm sure everything would've have tasted better if packaged differently. read more

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I ordered delivery from the wing stop app. My drinks were not delivered with my order. When I called wing stop I was told that since they use a third party company it's not their problem. They couldn't even tell me who delivered my food. They said it was either door dash or grub hub and to basically figure it out myself. The girl that answered the phone was rude and had no customer service skills at all. I love wing stop but probably won't be using this location again. Do better Wing Stop! read more

Wingstop - Where's the drink? - Chicken Wings Near Me - Hampton, Virginia

The pick up window and glass could use a serious cleaning as it is a little off-putting to see. Like all wingstops the inside could use more lighting. read more

Who owns this location?? I rarely order here because the wait is always long! Today was no different. I ordered ahead and still had to wait 25-30 minutes. Everyone seemed like they have been waiting forever for their food. With all the people working, you would think they were being productive and efficient but this will be the last time visiting this location. I don't even have a review on the food because I'm still waiting read more

I came into the store with my family and order the 30 meal deal. I asked for Garlic Parmesan Louisiana Rub and Lemon Pepper. I should have checked my order before I left the restaurant. I would personally like to have my money back I don't want a remake because you made it wrong the first time! The customer service in here is horrible! They have a sign up that they made and printed off, it states no refund no remakes so who's supposed to correct what y'all did wrong that I paid for! They gave me a number for someone named Mike the number was invalid! I came back into the store and asked the GM on duty to call the number for me and she told me to give her a second! Then had me wait for over an hour because I guess she thought I was going to leave! The sign they put up there is because they're tired of people coming back to get their money back! I also asked for extra seasoning on my fries and there was no seasoning what so ever! OVER ALL THEY NEED TO CLOSE THIS LOCATION ALL TOGETHER! Every time I come to this location the food is never up to par! They also don't answer the phone I walked in with my phone calling them and they have the ringers off! They also tried to tell me that I couldn't speak to anyone above them because they are in meetings, on a Saturday be forreal please! Now y'all look at the picture and please tell me where is the Louisiana Rub where is the Garlic Parmesan? read more

Wingstop - Chicken Wings Near Me - Hampton, Virginia

In Hampton VA visiting my Dad. Came in for takeout. Normally the wings in TX locations are great. I guess in Hampton they like them greasy. We ordered 12 dry rub wings and fries. Which both were very greasy. While waiting. The in-house music was so loud that I got a 102db noise notification from Apple. I even mentioned this to the workers and they said we know and did not turn it down. We had to wait outside because it was way too loud. Hopefully this is isolated to Hampton. read more

Absolutely horrible waited more than 45 minutes for some wings when walk in orders would come and get their food way before us absolute rage bait. read more

I ordered online ahead of time, just to have to wait another 25 mins for my food. So it took a total of 47 mins for a 6 price wings and fries. Then the fries were cold. Never again. The drink area was by far the dirtiest I've seen. Everything was sticky, you can tell it hasn't been cleaned in a while. I'll drive to Newport News location which is over 20 mins away before I go to the Hampton location again. read more

As soon as I walked through the door it seemed like everyone was madd . The service sucks, they were disorganized and rude and disrespectful. The manager wanted to go back and forth so , I walked out. the food was overcooked and the container bottom was full of grease. Go to a different location. Attitude is everything . read more

Placed an order on the Mobile app, wouldn't tell me how long or where it was but it surely charged my d*** card. Called the store twice of course no answer. I don't know what to do. Do not order from here ! read more

These people were taking more than 30 minutes just to make 3 orders not only that I feel like they were making up names that start with the name we needed so overall I feel like I was about to crash out and go off on every worker in that building and one of the workers got themselves a drink while the place was full of people waiting .. HOW DISRESPECTFUL IS THAT!? And there's more the worker was on her phone and not helping !!! So yes I'm making the review in here and I have now been waiting 45 mins chat so don't come here and I hope some worker here sees this and you can " catch me outside how bout dat" so please hurry up next time read more

I can not explain how I'm feeling right now. The service was absolutely terrible, they take so long. They have 5 workers and they are slow asf. I do not recommend it. Do not come here to buy food!!! read more

Don't waste your money Customer Service is terrible and I received attitude from the worker for no reason. The food was hard and I had to pick through every piece of chicken to eat it. read more

Wingstop - Why is the chicken so hard? Barely seasoned chicken,it's Lemmon pepper but about 1/3 seasoned - Chicken Wings Near Me - Hampton, Virginia

Save your money. I had to wait a few minutes for my order to be bagged up only to get home to cold food. Fries were cold, wings were cold, wings were not really sauced and also I received a handful of fries that was supposed to feed 4-5 people. I wasted $50. How does someone wait for their food to be bagged up only to receive COLD FOOD?!? After I left this review I heated the food and tried it. OMG INEDIBLE! The wings have no sauce taste! They have a weird burnt taste but they are not burnt. The fries were still a little raw or hard. Nope through it all out. read more

Wingstop - Family Pack for 4-5 people. - Chicken Wings Near Me - Hampton, Virginia

The last 3 months, I've been here about 3 or 4 times. Every single time........These employees have given me the wrong order. I have had missing meals, items, or got the wrong order completely. Wrong orders when I go in person and today.....wrong order through DoorDash. Just horrible. These employees are not paying attention to the orders and what they are giving out. I am highly disappointed as I have loved WingStop since I was back in Miami. I will not be ordering or going to this WingStop ever again. Just simply ridiculous!!!!!! Do not go here or order from here. They will disappoint you and make you highly upset. read more

Worst wingstop in the area! I placed an online order on 10/17/24 for chicken strips & cheese fries. When I got home with my order there was no cheese on the fries and I had some random chicken nuggets. I went back up to the store and advised I think I have someone's order that's when the white lady I always see in there (I guess she's a manager, but she can't even issue a refund so idk why) anywho, she advised me that they gave me the chicken nuggets because they didn't have any strips or cheese fries. Mind you, no one said anything when I picked up my food just expected me to eat what they gave me I guess. I requested a refund THAT DAY & was advised I'd get a refund within 1-3 days. HERE IT IS NOVEMBER 13th AND I HAVE STILL YET TO RECEIVE MY REFUND OR ANY TYPE OF CREDIT FROM THIS RAGGEDY ASS ESTABLISHMENT! I'm only doing a review because the white lady (I can't remember her name but y'all know who she is) tried to play in my face and state I would get a call back from the general manager and never did! Why are you a manager if you can't handle simple managerial tasks? I'm sure you're just the middle man but since your boss and their boss's boss couldn't complete this simple request I decided to get their attention this way. Hopefully this reaches the right person so that I can finally get a refund for this very simple refund request! You all have the day you deserve. read more

Decided to surprise the family with some wings yesterday and we were all happy that I did! I ordered on line and although I waited a little bit when I got there, the wait wasn't too bad especially since you could tell they were really busy. The staff were friendly and all working hard. I ordered the 30 Family Pack - hot, garlic parmigiana, and lemon garlic wings with the corn on the cob. The hot and the lemon garlic were my favorites. The garlic Parm were okay, I just wish there was more garlic flavor on those. The little corn on the cob pieces were delicious and a great unique side for a change. I love the way they pack the wings in the foil container and how they separate them. Can't wait to try some more flavors soon. read more

Wingstop - 30 Piece Family Pack - Chicken Wings Near Me - Hampton, Virginia

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Slow to get food out. Quality of food subpar. Employees have attitude about everything. A customer came back and told them that they had forgotten the fries. The employees response was "Why didn't you check the bag before leaving?" Terrible customer service overall, would give zero stars read more

Horrible service at the Hampton location. When I walked in, I was told to order online even though I was already there right in front of them. I attempted to order online and the website was not working. I left. read more

I got Parmesan garlic they were awful now it's hard to mess up lemon pepper wings but they were disgusting to

Being that I just moved from Kentucky, I've been craving some chicken for the past few weeks. The Wingstop in Newport News reviews were way worse than the one on Coliseum. So I decided I'll head to Hampton and pick up some spicy Korean Q thigh bites. Since I read the reviews at the location my expectations were kind of low. I decided to call my order in to save some wait time. (A lot of people have complained about the wait time, I think calling ahead of time will eliminate that problem. I was given a 15-20 minute time frame, but gave them 10 extra minutes before I arrived. Just to be on the safe side) By the time I arrived my order was being bagged up. Now again, I'm from Kentucky so I know a thing or two about good The wings that I order were cooked to perfection and very saucy. Customer service was great, even when I called in my order the young lady was kind. Personally I don't think I like ANY Wingstop. I've had it in TN and Chicago. I guess I don't care for their basic sauces, but by no means did this location fail on their end. Different strokes for different folks, but I would recommend for sure. Or at the very least, if you've never been don't let the reviews scare you off. Go and form your own opinion about this location. Side note: where can I find some good fried chicken around the Hampton Rd area read more

When this place has better customer service ill return. waited 1 hour and got jumped infront of via order due to the friendship between the cook and other customer. Asked the cashier Jessica about my concern and she pokes her lip out and say she wasn't working in the back and had nothing to do with it and its not on her. as she hands the customer who skipped me their food. No worries Belinda helped me out with giving me the seasoning yall tried to play me and not give after yall the issue and all i did was wait for my food. One thing i will never understand is why people give you bad service when overall they applied for the position to make money in the first place... Mind blowing cheers read more

This is my third stop here and damnit they have managed to strike out! I waited over 20 mins for my food just to get cold fries and like warm chicken. I did have them give me fresh hot fries and decided to eat the six cold boneless wings. But this is it for me, i will not return to this location. read more

I called to place my order. They never answered. I let time go by in case they were busy they hung up my call. Horrible none existent service read more

OK, keeping in mind this place is still fairly new. I visited this Wing Stop for a quick meal before running out to a basketball game for my grandson. This was my second visit (see my other review) so was looking for some changes of improvement. First the wings were GREAT! I had the Lemon Pepper and my wife had some Korean Spicy, we loved them! Cooked to perfection and very tender and juicy. The order taker was polite and fair; she took the order of some other gentlemen who were there before us before taking ours even though we were knew what we ordered. Now on a busy night you my wanna know what you want when you approach the counter because they will ask if "can I help you" if you approach that counter. The process is simple; wings: boneless or bone-in - sauce and side. The meals come with a drink that you can get from one of those drink variety bars. I ordered mine for eat-in but they prepared it to-go. So we ate at a table from our "to-go" bag I see this place getting better on each visit. Give them a try. read more

Took over two hours to receive food while waiting in lobby, was nonstop ignored I had to call my boyfriend from home to come and ask to see if they'd ignore him. The food was on the counter for hours and they just wouldn't check if it was ours. It was cold read more

I don't have a review because I've never visited this place. I live directly across the street from it however and considered giving it a try for dinner. These reviews have scared the crap out of me. I gave 3 stars only because I've not given them a chance yet. I'll be back to let you know my real opinion: Rude service order wrong, didn't bother to call read more

First time visit. Not busy at all. I ordered 25 boneless wings for $15. Service was regular. Nothing stood out to me about that. The cashier was running the front counter and cleaning the dining area and the restrooms . They have televisions inside. Guessing it may be a place people go to watch games and have wings? Looked like the fast food of a sports bar. Wait time was about 15 minutes. The cooks seemed to be having fun in the back. My food was very tasty. We tried mild, old bay, and bbq. It was not enough for my family without sides. I would recommend it to others read more

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Every time that I ordered from this Wingstop, they somehow amaze me with how bad they can mess up an order. Not only has it happened to me once, but I've had this happen to me twice. I WILL NEVER order from here again. I've had the completely wrong order and I've also had an entire order just missing. Don't order from here if you want the correct order. read more

I've been to this location different times but this time was probably the best. We decided to dine in. The manager took our order and repeated back to us to ensure it was correct. I asked for my food well done and it came out that way. They even gave us both a few extra wings! read more

Wingstop - Lemon pepper wings - Chicken Wings Near Me - Hampton, Virginia

I have never had a good Interaction at this specific store. All the employees do not care and have gotten my order wrong every. Single. Time. Wrong sauce. No sauce. Wrong order. And they never care to fix it. I double and triple check to make sure I'm not wrong and that my order was correct and they always tell me I'm wrong or that it is what it is. I get it's wing stop so it's nothing fancy, but at least some care or decency in the food could be made. read more

This store has the worst service I ordered take out went to get it they gave my order to someone else so we waited finally got our order took it home opened it up we were missing food when we called they actually hung up and accused us of lying and said if we called back they would hang up we asked for the manager and the guy said he was the manager and told us he packed it and he did pack the order ... the one he gave to some one else . Absolutely terrible won't refund for the wings he didn't give us .I just can believe how rude the manager was actually hung up in our face because we told him he forgot something in our order read more

Date 11/08/2020 at 8:07pm The wingstop in Hampton,Va. off of coliseum drive is beyond unprofessional. The phone stays off the hook so how was I supposed to call to make sure my order was ready. When I went inside, I got my order and was given a cup but the machine was out of ice. Representative tells me they have no ice and proceeded to continue making someone else's order. This is my very last time ordering from this establishment as this is the second time I got horrible poor service. Oh and the fries weren't all the way done. read more

Over 45 mins to complete my order. When I finally received them, the wings were over seasoned and too oily.

I placed an online and order and received the wrong order. Once I realized the order was incorrect, I tried calling restaurant and was unable to get through. I came to the restaurant and was told to wait until the next day to get food remade. When I came the next day, Kia was only willing to give me part of my order, not my entire order. I will NEVER visit another wing stop AND i will make sure everyone is familiar with my experience of this is not rectified. read more

I've been about three times since they opened. I get the same thing every time and the wings are never the same. Today I ordered the garlic Parmesan and there was literally no garlic Parmesan. So check your food before you leave. Wish I had of. read more

Wingstop - Garlic Parmesan, corn and seasoned fries - Chicken Wings Near Me - Hampton, Virginia

Ordered items from their direct website and received the order (ahead of time which was the only positive experience). The wing flavor was wrong and tried to contact the eatablishment to get it corrected- that's where things went wrong. The woman on the other end of the line sounded as if she didn't care. She proceeded to tell me "they never had my order" to begin with, and did nothing to fix it. Clearly the staff is incompetent and there's no leadership and standards for hiring or customer service. read more

Dymond, Jayln, Dvante were amazing!!food was hot and ready and made me feel like I was family!! Can't wait to come back

The employees at this place all act like they don't want to be here, and give attitude. In a big rush, one of the employees is just standing around. Slowest place I've ever been in read more

I came into the location to place an order for pickup and the district manager Mihir was sitting while one employee was diligently attending to customers. The store was clearly short staffed so she was busy making orders, while he sat talking and watched me for about 10 minutes. He then proceeded to get up and walk out without any form of communication. He clearly displayed poor professionalism amongst the staff and poor customer service while in the location. As a district manager, if employees are busy working he should step up and make himself useful as well. read more

Wingstop - a window display of a doughnut shop - Chicken Wings Near Me - Hampton, Virginia