Loveeee the Louisiana Rub Wings Service is a little lengthy but that's because of the high demand ambiance is always clean read more

Good food and service. Jigar is veryhelpfulandhard working very cleanandgood Ever time good help read more

My kid wanted to try this place. Stopped here on a Sunday at 5:45 PM. We ordered 12 wings, fries, and a drink with the sauces on the side. We did notice lots of people standing inside waiting for to go orders. 30 minutes pass, and we ask cashier the status, and they said that mobile orders take priority over in store orders. I simply just asked for a refund stating they should have mentioned that before ordering at the register. They did not want to refund my order. Some how 5 minutes later, the order is ready. Several others waiting for their order stated waited over 1 hour or more along with food delivery staff. Maybe it was during a busy dinner time, but the long wait time is not worth it, in my opinion. read more

Amazing Service Every Time! I don't usually write reviews, but I had to give a shoutout to the team at Wingstop. Every time I walk in, I'm greeted with a smile and treated like a regular--even when I'm not. The staff is friendly, patient, and always willing to make recommendations or accommodate requests. My order is consistently accurate, hot, and fresh, and they're quick without ever making it feel rushed. One time I had a special request, and the manager went out of their way to make sure it was handled perfectly--no attitude, just genuine hospitality. Great wings, of course, but it's the service that keeps me coming back. Big thanks to the crew for going above and beyond! read more

Music was blaring so loud I couldn't hear my phone calls or myself think. Employees were screaming to each other, about if they like their hair pulled. Not impressed with the customer service. read more

unfriendly on all levels! I love the food however the staff always seem angry except the lady who works there with her boyfriend she so nice and humble, the food and the ranch is spectacular or I wouldn't ever come here at all! read more

I am very disappointed with WINGSTOP I order the wings lemon pepper and the wings was burnt and the fries was not so Great.

We come to this Wingstop a lot. I have never been so disappointed in a fast food restaurant. I ordered ahead. We arrived when it said done at 6:30pm. There were 3 people who ordered in store 5 minutes after we had arrived. At 7 pm their food was done but ours was not. Why does it say done in the app then? We have now been waiting 30 minutes past when it said it was completed. The lady working at the front could not comprehend why we were upset. Maybe because they obviously are not working in order of when orders are placed. It shouldn't take over a hour to make a 8 piece and a 6 piece. read more

Wingstop - Chicken Wings Near Me - Des Moines, Iowa

Most of these folks are rude af and slow af to get the counter here...if it wasn't for the wings I would never come back. I asked to buy a ranch the manager screamed what do you need ??? Then went up to the front rung it up and never spoke while yelling we are not taking any more orders to the rest of the customers! I understand they have alot of buisness but damn where are the manners! Black folks /women need to learn you don't always have to act so damn aggressive in the workforce! I can't stand coming here but for now I have to! The Eastside way too far. Dear Sir who owns this company please spend an extra few bucks to give your employees a customer service training course!!!!! Now the manager who works Monday thru Friday with her boyfriend is a superstar and my hero she is a sweetheart the rest of them ladies seem miserable as hell when they come to work! Please do better we just as tired as you when we come in to get our food!!! Ladies we are hungry, we do not need any of you TUDES! We gotta walk on GD egg shells to order our damn food because yaw lookn angry af!!! And why??? Ughhh! Also learn how to smile DAMNIT MAN!!! Signed a customer who is sick of your ! read more

Wingstop - Look at all this damn parm! I said extra but Gawddsam! - Chicken Wings Near Me - Des Moines, Iowa

4 stars for wings 0 stars for service - seriously we order ahead every time but still wait 30 EXTRA minutes beyond whatever wait time you're told which is unacceptable. This place is managed so poorly read more

i had gud doordash driver and my lemon plunger wings were awesome and the origin wings were awesome and the garlic farm wings were awesum. with the left over grease and oil i used it to slip it into my cousin easier (we are both male). it was hot and fresh and i am supa satistafys with my order shout out to the doordash driver for pulling thru with the grub at 12 at night picture of appreciation down below great meal supa satishfyed read more

Wingstop - me eating the grub - Chicken Wings Near Me - Des Moines, Iowa

HORRIBLE SERVICE. it took over an hour to get our order!!! the workers were just standing there doing NOTHING read more

Update: Refund never processed and I got tired of going back to get it fixed. Lesson learned--don't do delivery! DoorDash messed up my order through the delivery option on the Wingstop app and after calling both companies, the staff at Wingstop ended up being the ones to fix the situation and were completely wonderful about it! When I went to pick it up, they had remade my order without me asking and refunded me what they could. The manager and staff were so kind and understanding, I'd go back just for the interaction I had with them! If they see this, thank you again so much! read more

My family gets wing stop often & lately for some reason our order has never been correct there always something wrong, either it's the flavor of the wings being completely different or the first being completely wrong. The most recent time we ordered we had to add a note for the driver to make sure everything was what we had ordered. We are sick & tired of this please fix this wingstop! read more

Great service. Very friendly staff. Very clean kept establishment. I would definitely return to this place. The Ankeny location was a disappointment the two times we went but the Merle Hay location gave me a change of heart. read more

These bitches are crazy 1. Loud ass music 2. Randomly stopped taking orders 3. Slow service 4. Talked sooo loud and about weird shit 5. Just weirdos. 6. All tables dirty asf and no trash can read more

I'll start with the positives. Awesome, meaty wings (I like flats and they accommodated that order) 15 flats, no sauce, with sides of atomic and Korean...and quite possibly one of the best ranch dressings ever. EVER. I could drink their ranch. Side of vegetable sticks or fries (I opted for veggies) and a medium drink. Other order was boneless "lemon hot" (lemon pepper and hot buffalo mixed together...one of their most popular combos), fries and a drink. The mediocre to negative parts. Iced tea was rancid (it was awful...like it had gone bad) so I dumped it out and went with sparkling water. I told the counter guy who shrugged as a "so what" kind of way. Ooookay then. Not the end of the world but the passive interest in the information is what struck me. Again, whatever. Then it goes even further downhill IMO. As we're waiting for our order, an employee came out of the kitchen 3x (yes, THREE!) to some boxed food on a neighboring table, grabs a boneless wing dripping in sauce (from the looks maybe some buffalo hot?) and, using bare fingers, proceeds to drown it in ranch and stuffed it into some awaiting jowls. The part that REALLY irked me was when the employee licked the buffalo / ranchy fingers knuckle to tip (not a single drop of sauce remained), making sure to lick the sauce trapped up under fingernails with precision. THEN wiped the spit-soaked hands on a sauce-stained rag hanging from the belt line, and waltzed back into the kitchen/counter area. NO use of a fork (hey we all eat, even at work...I get it), NO attempt to hand wash, NO attempt to grab one of the hundreds of wet wipes available, NOTHING. Just some good ol spit and a dirty rag. There's a lot I can overlook; it happens but whaaaaa??? It was revolting and one of those scenes like a car crash you have to slowdown, stare at and take all in. I did my best to swallow my disgust and power through my meal, as I was with someone I hadn't seen in years and that had picked this place. I crossing all digits that someone else besides this employee prepared my meal. After mustering a few bites in, distracting myself by lovely conversation, I excused myself to use the restroom. I had to wait a few minutes for the single stall and the door opened right as an employee walked out, having just flushed the toilet on her way out, making zero attempt to hand wash on her way out. It was all I could do to politely bolt outta there and not upchuck in the parking lot. Listen, it happens but COME ON!!! At least try to keep things sanitary to some degree. -- at Wingstop (IA-Des Moines-MERLE HAY RD). read more

Wingstop - Atomic top, Korean bottom, ranch. - Chicken Wings Near Me - Des Moines, Iowa

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If I could give it 0 stars I would. It's a bunch of children working here that do not care for other peoples money. 3 times in the last month I've ordered on Uber eats and they've left out all of my items other than the wings. Go to Buffalo Wild Wings, this place is not worth it for the sense of how bad customer service is and actually getting the items YOU PAYED for!! read more

I am a door dash driver, and have picked up food from hundreds of stores. This wingstop is easily the slowest and most unprofessional restaurant I've been too. They have around 7 employees in the back that look like they are working, but within the past 20 minutes with the lobby PACKED nobody has gotten their orders. One of the dudes was chill and let me know my order was being prepared. It's been 20 minutes. Moral of the story don't come here. Oh 90% of the fountain drinks are out. Can't imagine how bad the food tastes. read more

i was a regular customer, but i'm not anymore. the last few times i've been in its been awful- bad service, bad food, they don't care if you are there or not... really disappointed because i used to really like this place, but after my last experience there on 1-1-23 i am done read more

UPDATE Nothing but terrible service every time that I have been there. Also, we ordered 80 wings a couple of weeks ago and they did not include any ranch. They actually made us pay for it, but didn't tell us at the time of order. No bueno. read more

The Ankeny location walked in and ordered 20 wings, another family walks in and waits 10 minutes before ordering. We watch take out, after take out. Watching others order and get their take out. I ask where's my order? Oh, I messed up sorry. I place it now. 35 minutes later can I just have my money back? Don't you want you're food it's free now. No just give me my money back and I can walk away make my own wings. read more

I think I want a Wingstop closer to my house. I think these wings are fantastic. The wings are crisp and they have an excellent selection of flavors. Wimpy to tears in my eyes hot. This location we had not tried yet til today. We stopped for a late lunch on a Saturday. No one was in line but tables were pretty full. Sat after we put our order in. The counter person felt a little new as she wasn'te sure how to answer a couple of my questions. We get the platter for two. Comes with about 14 wings. We opt to get the veggie sticks instead of the fries. The garlic parm wings didn't really impress me very much. All the Parmesan seemed to be at the bottom of the dish, however the Louisiana rub was good and had more flavor. I know wings are crisp, hot and fresh but the price seems a little high, but worth the stop. read more

We ordered when we arrived at the restaurant. Service was good and by the number of people waiting we knew it would take awhile. Got our food in about 25 minutes and it was awesome! We ordered 4 different sauces. 2 on regular wings were hot (really hot!). Just what we wanted. 2 boneless garlic Parmesan and Hawaiian. Both were great! We got fries and veggie sticks. And the fries were amazing too. We all got drinks the only complaint we had was no ice in machine. Another customer told employees and they filled it promptly. Good service & great food worth the wait! read more

We stopped in for a late lunch on Saturday. Nobody at the counter but the tables were all full. Ordered and found a seat before food was up. Took about 8 mins or so. We had the platter for 2. Comes with like 14 wings and we had the veggies instead of the fries. The garlic parm wings didnt have much flavor, very mild and my Louisiana rub was good not spicy at all just seasoned. I like the wings and flavors they just seem to be pricey for what you get. read more

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The service is probably the slowest you'll ever have in any business in Des Moines and that's not good enough to make it last. The people never look like they want to work or enjoy their jobs and it shows. I've never once had an order prepared in a timely manner whether placed in-store or online. A "16-21" minute wait is more like "50-60" minutes. The thing that keeps this place open is the scarcity of great and popular wing places. The food is fresh and the flavors are delicious but it's just not worth it on most occasions. Only time I eat here is when I'm not starving because I will be by the time I get my food. read more

The Merle Hay location in particular, beyond their awesome chicken (Love 60cent mon and tuesdays!!!) has fantastic customer service which is what gets me to keep coming back. This is exactly how customer service should be like they do an awesome job with it. As a regular they do a great job of remembering my name and it's little things like that especially coming in hungry after a long day of work is really cool read more

Love their wings. A good selection of flavors from Atomic to mild to Hawaiian. My favorites are mango habanero and lemon pepper. They also do a great job with LTO flavors like spicy Korean BBQ. Since I don't like celery, i love that they offer carrots only for the veggie side. They also offer celery only and veggie mix for those celery lovers out there. The dipping sauces are great for both the fries and the veggies. The cheese dip turns the fries into a really tasty cheesy fry. The only drawback to this location is the location. It can be difficult to get to it at times. Parking is limited during peak times. read more

Wingstop - Ordering counter - Chicken Wings Near Me - Des Moines, Iowa

NEVER ANSWERS THE PHONES!! I ordered over an hour ago, delivery says it was supposed to be here 30 minutes again, the delivery driver is saying the GPS took them to the wrong place, but NOTHING is being done to correct the fact that I'm not getting my order that was $70!! read more

My employer ordered lunch for the 8 of us. We received 7 of the 8 orders 2 were wrong and mixed up. I obviously didn't get mine so I can't rate the food. Of course this was DoorDash delivery so the Wingstop manager checked with her cook who assured her that all the food was prepared and sent out. So they said it had to be DoorDash. No offer to credit my employer or anything. My guess is we won't be ordering anything for them anytime soon. It certainly turned me off so I guess I'll not be trying Wingstop or at least this location. read more

lady taking our order was so sweet. repeated our order to us twice. we were the last people in line to receive our food, and they gave us the wrong order. one of the workers in the back came out to get a drink, and was kicking the door and counter. ice machine doesn't work in their soda dispenser so the soda was warm. not to mention the machine was sticky and gross. i feel like i got a thousand viruses from being there. disgusting. read more

Ahhh, Wingstop. I have eaten here or had food from here about 3 times and the food itself is not bad. My issue is the service and ordering process. I usually order the hotter buffalo wings with a side of their Atomic sauce, which, hands down, is one of the best hot sauces out there. But handle with care, because it is not for the faint of heart. The wings really hit the spot, they are flavorful and not greasy, the sauce is tasty and the portions are good. I also had the Voodoo Fries, which I highly recommend. That seasoning is fantastic. Now, the service: first time, they kind of scolded us for not having used the app, second time, the app/online ordering system was malfunctioning and they never got the order, third time, they also had an attitude about not having preordered the food. It was kind of annoying to always be met with bad customer service. I mean, it's wings, not a doctor's office. It's also super hands off and just not friendly at all. Maybe it's just the service at the Merle Hay Wingstop. If you can get the wings to go or if the online platform is working and you can just pick up the wings, then don't miss this place. For a more pleasant customer experience, go to BWW. read more

Front lady yelled at me cuz I didn't know what I wanted to eat yet and got mad when I couldn't hear her over the music blasting at 100

i had a party of 3 to order. the lady that appeared to be the shift lead was outside carry a baby to a car, while the 9 or 10 year old child was loading bags of food into the car. Once the lady returned into the stpre two men came in to speak to her about something wrong with the fryer. All this time I am standing at the counter waiting for my order to be taken. She finally asks , after 15 to 20 minutes if I was waiting to order, I say yes, she says ok, walks off and doesn't return. This place has the worst customer service ever! I would NEVER recommend this company!! They need to have all of their employees trained to handle order taking! I'm sure the owner, Seneca Wallace, would not be happy with how his establishment is being ran! All thumbs down! read more

Phil is awesome! My husband and I went here and wanted to watch the cubs game. We ordered our food online barely before we got there, so we were expecting a wait. Even though I explained this to the lady that checked us out, she gave us a discount because they hadn't started our order! Awesome #1! Then we sat down to wait on our food and we asked about changing the channel to the cubs. Phil went above and beyond to try to change the channel, climbing on a chair near the TV to trouble shoot. When he finally got the channel the game was blacked out in our area, but Phil didn't miss a beat and just said "well, what would you like to watch?" Honestly, I am a bit of a foodie snob and reserve 5 star rating for non-chain restaurants, but today it was all about the service! 5 stars to Phil and his team! read more

I placed an order to pick up and found the app to be easy and fast! When I got there I had to wait for one lady to get off the phone while three employees were cooking. They seemed more interested in talking than helping and greeting customers... (Cross training should be done) I ordered fries with regular seasoning and it was way over done. I could not even eat them, so I took them home to put them in a strainer, which helped a little. I had the Louisiana Rub and Spicy Korean sauce. I did not like the rub but the spicy Korean was good and had the right amount of heat, if you don't like it to hot! I'll try it again, everyone has off nights! read more

Ordered 10 wings online. Estimated wait time 20 minutes. I got there 20 minutes later and my order wasn't ready. Gave the cashier my name and she looked confused as she was looking for my order in the system. So I stood and waited until my order was ready - which I was hoping would be within another 5-10 minutes. Well..... almost 30 minutes later my wings were ready. What just happened??? It was a Friday afternoon around 2 p.m. - not really busy. That was just strange. Got home and opened up the box. All anticipation of eating my first Wingstop wings quickly vanished. Where's the sauce??? For the spicy Korean, I had to scrape every last drop of sauce out of the box just to coat one side of each wing. The flavor was as expected. My other flavor, original hot, was a joke (at least I assume). There was ZERO sauce - not a single drop. By the color of these wings I could tell there was at one point some sauce, but now they just looked like dried up wings. And they were dry, and mostly flavorless due to the absence of sauce. I'm almost wondering if they sat under a heat lamp for a half hour and the sauce all dried up. I don't see any reason to go back. I have 2 or 3 favorite wing places around that I'll stick to. read more

Wingstop - Original hot and spicy Korean. - Chicken Wings Near Me - Des Moines, Iowa

Forgot it was potluck Monday at work, so I ordered 20 tenders. This was my first time ordering from Wingstop and I was not disappointed. The chicken tenders had just the right amount of chicken to the crispy breading. While waiting for the order I added seasoned fries... seriously, try the fries! Everyone enjoyed the tenders and fries. The staff at the Merle Hay location , are very friendly and accommodating. read more

From previous reviews, this location had a rough start. We decided to give them a little time to work out the kinks, and give them a real chance after they have been open for a few weeks. After seeing Wing Stop win "best wings" on Good Mythical Morning, we knew we wanted to give them a shot. On Sunday, we decided to place an online order for pick up at 6:30 pm. We decided to go with two 10 pc combos, trying three different flavors, two sides, and two drinks. We also ordered a brownie. Our total was $36 We arrived right at 6:30 and paid for our order at the cash register. They seem to have taken all of the negative feedback to heart. There is a display out that ensures the customer knows all of the quality checks that the servers are supposed to go through. They include reading back your order, confirming orders, double checking to-go orders, etc. I was impressed that they seemed to be actively working on improving their service and quality checks. The workers that I interacted with were very polite and light-hearted, and seemed to be enjoying their jobs. The facility was really clean and looked nice. And it smells SO GOOD. They also have one of those fancy pop machines where you can get tons of add-ins to your standard fare, which is always fun. There was a bit of a backup, and we did have to wait another 10 minutes for our order to be ready, but nothing crazy. When they called up our order, the woman in the kitchen physically showed us all of our food before putting in the to-go containers. FINALLY, THE FOOD. Classic Wings in General- Every SINGLE wing we had was cripsy and crunchy on the outside without the meat being dry. They seemed to be really good quality wings, and were all cooked very well. Note: If you like your wings dripping in sauce, you may want to order extra on the side. Our saucy wings were not overly sauced, but had a lot of flavor to them still. I actually hate super saucy wings, so I preferred this style of wing. Hawaiian- These were lightly sweet and tangy. They were good, but the low scorer out of the three we tried. Louisiana Dry Rub- These were good as well. The heat rating they give is a 3, but I honestly didn't taste any heat at all. I do wish these had a bit more of the dry rub on them, because it was really tasty. I love dry rub wings, and these are definitely good. I think I would still give BWW the award for my favorite dry rub though. Louisiana Voodoo Fries- Fries topped in Cajun seasoning, ranch, and cheese. YUM. Now, they obviously get a little soggy under condiments like that, but the flavor holds up really well and they were fresh and super tasty. Cajun Fried Corn- A++++ My husband doesn't care for corn, and he tried and loved these! I appreciate that they are cut into smaller ears so it's easier to eat them and you don't get as messy. The flavor is smokey, sweet, and finger-licking good. I WILL be getting these again! Garlic Parmesan- HOLY. MOLY. Let me just say that I usually don't like Garlic Parmesan wings. These are a game changer. They were perfection. They were super crispy, with a nice sheen of garlic sauce. I LOVE that they topped them with Parmesan too, and not the super cheap kind that smells and tastes like feet. When we go back, I'm going to order these and only these, so I don't have to share with anyone. These are all-star wings, you guys. #ForeverLove Brownie- Again, I must preface this by saying I am a really picky brownie person. I prefer fudgy brownies over cake brownies, because cake ones are always so darn dry. I was skeptical, because these were definitely cake brownies. I AM SORRY FOR DOUBTING YOU LITTLE BROWNIE. This cake brownie was so moist and supple that I was instantly conflicted about my stance on brownies. I think I need to eat 5 more to get some clarity on how I feel... Overall, we had a great experience at Wing Stop and plan on being back way sooner than we should. It's a blessing and a curse that we only live 1 mile away. To people who have been scared off by previous reviews (rightfully so!), I would give them a chance (or another chance if you already tried them once). We will definitely be back! read more

great customer service this place is definitely turning around win I arrived I was greeted and my order was ready on time yes on time store was nice and clean and the workers was nice and also was willing to help me carry my order out to the car I definitely will be returning read more