It has now been 55 minutes since I ordered and paid. The whole place is full of customers waiting for their food. They are so behind and refuse to answer how long it will take. Almost an hour wait for wings? First and last time I am ordering food here. BTW, another customer who was waiting for over 40 minutes ended up getting their order. Wrong order. read more

Waited more than 25 minutes for our dine in order and half the order was cold. It seems like they prioritize the to go orders so maybe they should close the dining area. The young man at the cash register was very nice and patient. read more

Waited 30 minutes for these wings. Super tiny sized wings, plus the lemon pepper flavor was not how it usually tastes. Some workers in the back weren't wearing gloves and grabbed the frozen chicken. read more

Wingstop - Lemon pepper - Chicken Wings Near Me - Ann Arbor, Michigan

See all

Ordered online and had to wait a few minute later than estimated, which I'm fine with because it means fresh wings. Nothing fancy about these wings, just the typical chain store wing, except they weren't the little dinky wings like you get from Bdubs. Also the Hot and Cajun flavors are great. Will definitely be back when I'm craving regular ole reliable wings. read more

The customer service here is the worst. I wrote a detailed letter to corporate and they never responded. Their district manager Satna has no idea what she is doing. Worst Wingstop (poor trained staff) I have ever been to. Very disappointing read more

Everything was Boo Koo correct but the chicken was over cooked, the fries are the cats meow. This is our 2nd time going but we called first. I think those that rated this place with 1 are the hard to please jag offs that are NEVER pleased no matter what is done to please them. Our reviews are spot on and honest. And now a lot more people are learning how sticky Ypsi really is. We are #TheNewBlackMwdia read more

Wingstop - Chicken over cooked but Boo Koo great fries - Chicken Wings Near Me - Ann Arbor, Michigan

I had a very disappointing experience at this location. I placed a pickup order 20 minutes in advance but had to wait 15 minutes before anyone acknowledged me, followed by an additional 30 minutes for my food. When it finally arrived, the quality was below standard--the bun was burnt, the fries were overcooked yet served cold and tasted like the fryer oil hasn't been changed in months, and the sauce tasted off. Additionally, I wasn't informed that the drink machine was broken, which led to it spraying all over my clothes just before I had to return to work. I hope the management takes this feedback seriously and makes the necessary improvements. I do not recommend this location!!!! read more

First of all JACOB IS THE BEST!! I am SOOOOOO surprised at all of the negative reviews!!! I was treated so kindly by Jacob when I went in to pick up my food.. I gave him some annoying requests and he was so happy to fulfill them!! He was just a kind sweet person and honestly even if my food would have tasted like crap I would have still went back and given a 5 star review because of how sweet and kind he was. Thanks Jacob for my experience!! Anyways for the food I had 6 rolls, large corn, Louisiana voodoo fries, 10wings (garlic parm and Louisiana rub) and they were all soooo good the rolls were so fresh and warm the fries were BANGINNNN and the wings were hot and fresh. Def going back!! (And this review is coming from an ex NYC wingstop manager ) keep doing ur thing Jacob!! read more

Wingstop - a person holding a piece of chicken in a styrofoam container - Chicken Wings Near Me - Ann Arbor, Michigan

See all

I would give you 0 stars if that was possible, you guys flipping suck yo, your team is full of make a wish people. I clearly give them instructions, with a tip, yes; with a tip. Guess what, they didn't listen to my instructions. How stupid do you have to be, its so clear. I clearly told them to drop off the food at the second door, guess what, they didn't drop it off there. Flip all of you guys, give a fat person his flipping food yo. I was starving, i was feining for that wingstop, tomorrow is ramadan and i was feining for those juicy wings in my mouth. Flip all of you, im done. read more

Was put on hold for 15 minutes and I decided to call wicked Mary chicken on another phone, ordered in 3 minutes. Just 10 wings. How hard is is to take an order. read more

Between the wait, the multiple workers standing around. And two who came back from break smelling incredibly strong of marijuanna. I may visit Wingstop again but I will NEVER come back to this location again. Two workers came back from break. Made themselves food. And sat and ate it before anyone in our party got their food. On top of the workers being wildly high and the food taking forever. They are loud. Unprofessional. And highly inappropriate. I never leave reviews or make comments. But this was the worst experience of my life. read more

Super busy. Service is very slow and food is adequate. Expect to wait at least 10 minutes longer than you are told. They are nice and have tons of people staffing working to keep up. Very small location read more

Cashier was nice but make a mistake on my order After 20 minutes I went back to get my food and realized the was a mistake and while waiting They eating by the fryer with out gloves and touching food Never going back again read more

Yay! WingStop is open in Ann Arbor! I love WingStop. They are the best franchise wings you can get. They are much better than BWW. I always order the garlic parmesan. I've wanted to try other sauces/flavors, but I am too enamored with their garlic parm. I have stolen a wing or two of the mild buffalo from my husband, and they are yummy too. Their wing combos are really good. You can get their seasoned fried and a drink with your wings. Also, they have Coke products here, which can be hard to find in this town. All around awesome! read more

This place has horrible customer service! They don't wear cloves or wash their hands after handling money or touching the food. After waiting 40 minutes and seeing how un sanitary they were asked for a refund. After arguing with the manager I ended up leaving without a refund or food. Emailed and called corporate. They responded to my email with a $5.00 gift card. I lost $40. They wouldn't return my call. I ended up reporting them to the health department for being un sanitary. read more

Great chicken wings... eventually Wait times on 6 chicken wings are approx 40 minutes... Don't expect to use a bathroom while you wait or sit anywhere but your car outside... This Wingstop is extremely dirty and it seems like the employees don't really care; but why should they? It's just not acceptable anymore to say "we are short staffed" or "Covid..." when it comes to bad customer relations and underpaid employees. Owners of these places: take less $ for yourselves, pay your people more, and be busier because your team is so amazing! In - N - Out Burger has been proving this for decades, so there really isn't any excuse... read more

Worst customer service we've experienced in awhile. Everybody in there obviously hated their job and were the most inattentive workers I've seen. Didn't acknowledge the customers at the counter waiting to be helped, and they were left standing there for many minutes. Will not be returning here. read more

Very rude cashier, I told her the name of my pickup and she just said "not ready" and walked away with an attitude. Every time I come here the food isn't ready on time and the employees are unfriendly. You're better off going across the street to Chilis if you want wings. She's not even wearing gloves and wiping her nose then touching the food again it's nasty. Cockroaches running around their kitchen and flys buzzing around in the lobby. Edit: My food is ready and instead of bagging it they're gossiping, hire some non-drugaddicts please. read more

Wingstop - Yummy Wingstop ;) - Chicken Wings Near Me - Ann Arbor, Michigan

Ordered delivery it was supposed to get delivered at 1:30 and didn't get here still damn near 1:50 , I looked into my bag and opened my food up the tenders were so soggy and wet from so much grease . The fries were cold barley cooked and some had mold on them . Never again! On top of that my friend had gotten an 50pc wing for our dinner party and it was so much mold ‍. Wingstop needs better cooks and better everything , because this is unacceptable and disgusting and corporate should be called . Feeding this to your customers is highly unprofessional. And no need for business read more

Wingstop - a container of chicken wings - Chicken Wings Near Me - Ann Arbor, Michigan

The chicken itself is great, love the Louisiana and Mango Habanero, but this location seems to be seriously understaffed, which I'm sure amplifies other things. We've been there 4 or 5 times, I don't think any of the orders have been correct. Today they bagged the order, checked the receipt, and told us it was good. But it wasn't true - they ran out of chicken sandwiches, and didn't say anything. We didn't find out until opening the bag. The staff was polite, just the experience was poor. read more

Really good wins never tried it before but for my first time thought this place would be great and it definitely did a great job prices were definitely good read more

I usually love WingStop. Love. I knew I was in trouble when I picked up a flapper and the end was stone cold. It seemed like they were pre-(over) cooked and nuked. Super hot in spots and cold in others. Tough as jerky. The fries were soggy. I was trying to say something witty to deflect my harsh criticism, but I'm just too sad. read more

I walked into the store and there was 2 customers eating. 5 staff members were behind the counter, and I went to place my order. They told me it was a 45 minute wait even though the store was virtually empty. I will NOT be coming back to this location! read more

Was looking to have a nice outing with my sister until we came to this location. Ordered two meals and once we received the bag of food there was only one box of wings inside. The Manager or whoever the person there trying to fix my order was shown my receipt and didn't believe me. He said " I made this order, where's the rest of the food" I told him it's all on the table (we were dining in). With an irritated look he went back to make the missing order, and once finished threw my food into another bag before I could grab it out of his hand. I'd recommend he get another job if he hates it that bad there. read more

If you're going to place an order online, call first to be sure they're actually open. You'll be paying for food they never made without any way to get a refund. We placed an order with the app on a Saturday night, and apparently the store had closed early due to staffing. We arrived at the restaurant a few minutes before the time the app said the food would be ready and found the store had closed early. We've been trying to get a refund for the food we never received and have only been met with a rude manager over the phone and unanswered emails. I get that places have to close early for staffing, but if the app can't integrate with times the store is actually open, the staff should automatically refund customers when they never prepared the food. read more

Beware this place at least until it's safe to eat inside the store again. I was really excited because Ann Arbor is in need of a really good traditional wing shop since BWW is inconsistent and most of the local places are way too expensive. The first time I ordered was during lunch hours- I got 10 boneless wings. It was tasty, albeit not quite as crispy as I would have wanted. The flavors were there, and I was willing to look past the lack of crispiness because at least they didn't turn into bullets like they did at BWW last time I was there. Plus, they did have an "extra crispy" box on the doordash page that I didn't check, so it could have been my fault. The second time, it was dinner hours. Same story: 10 boneless, but this time add fries. Both extra crispy. This was during March Madness, so I was willing to handwave the hour-plus wait for delivery and chalk it up to playoff season in a college town. But then an hour passed. 75 minutes. 90 minutes. I finally broke down and called to ask what was up and they said they'd "just received my order." Hmm...sounds a little hard to believe, but these things happen. My goodwill was then promptly pissed on again as another hour passed before the wings even left the restaurant. Not to mention the fact that when they finally arrived, none of it was as crispy as advertised despite tasting pretty good. But nonetheless, I blamed the delivery service and resolved to try them again. Finally, there was the big disappointment. This time I ordered two 10-piecers for myself and my mother, except she wanted half boneless and half traditional. The food arrived 45 minutes late again, horribly packaged, no traditional wings in sight, and I'm pretty sure we didn't even get the flavors of wings we wanted. Of course, nothing was extra crispy despite asking for it, and the wings weren't even hot by the time they got here. I want to like Wingstop. People rave about them, and the experience was not without it's positives: the flavors were bold and tasty, the quality of wing meat was surprisingly decent, and I could tell the ranch was the chain's own recipe and not just a bottle of Ken's off the shelf. But until they can fix their issues with making mistakes in the kitchen and being unable to navigate delivery when they've had a whole pandemic to practice, I'll be making my wings at home and continuing to long for a place in Ann Arbor where I can get a quality wing at affordable prices. read more

This experience was unreal - 6 staff members working. At one point 5/6 members were on their phone. Every other minute someone was on their phone. Head cook, was smoking his pin while cooking. Worst experience I've had at a wing stop. read more

Service is terrible and they are always behind on orders. Be prepared to wait 30 minutes or longer for your food to be done. The food is okay... it used to be really good. The ambiance is lacking. The kitchen always looks like a mess and the ladies are rude most of the time. read more

For the price of the food for what we received is ridiculous 15.55 for two 10 boneless wings and on top of that they stuck both of the wings in one container knowing they were two separate orders. They were very rude and impatient. I would never recommend this location to anyone. While my friend was inside they were cleaning the counters and where he was sitting they sprayed the table and stared at him until he got up to move to the other side of the building. read more

I came in here to get the free 5 wings after the pistons won the game and the staff said they not selling them no more. I called another different wingstop and they are still selling them. read more

Never written a review before. But unfortunately my experience warranted one. Went back 3 times and our order was never correct.

This was my first time at Wingstop and it wasn't good. The Parmesan garlic boneless wings mainly tasted like butter and it was a little off-putting. The hickory bbq tenders weren't absolutely terrible, but just weren't good. The wait was also like an hour for carry out. Honestly, if you're looking for quick, cheaper chicken just go to the McDonald's across the street. read more

Avoid, ice machine never works, warm drinks and they only have two people ever working. I just waited 75 minutes for a undercooked chicken sandwich. The 2 employees were doing everything they could but with online orders and people coming in, it just always takes way too long for lunch. read more

2 cockroaches in my food really disappointed the wings were so good thobut im pretty sure they shat on the fries because they tasted like rotten coochie so pls step your game up read more

I was in the area and stopped by to get some wings. The wings (lemon pepper) were made fresh and were hot and delicious. The only issue was the wait. I waited over 30 minutes for my wings. The persons working behind the counter were very nice and apologetic for the lengthy wait. I will definitely be back. read more

I gave them three chances and they made mistakes on every chance while I ordered on DoorDash so I paid for the food, for the delivery, taxes for the app, and for the restaurant, chat for the Dasher, and after all that the first time they send me the wrong food, and on the second time, the amount of the food was way less than usual and on the third time there was way less sauces on the wings terrible experience read more

I'm not even the type of person to leave a review but this is annoying and unprofessional! Like do they leave the phone off the hook any time you call they never answer. read more

to be honest, I was scared to go here after reading the reviews, however, my daughter wanted to try it so we went. we got there around 11:20am and put our order in right away. daughter got lemon pepper boneless and fries and husband got original hot. it took about 20 minutes to get our food but it was hot and fresh and delicious! my husband loved the buffalo flavor. it's a true traditional buffalo. he had the traditional wings and they were crispy and a lot of meat on the bones. daughter got lemon pepper boneless and the flavor and the wings were delicious. the ranch dressing was *chef's kiss*. the fries were good too. we ate in and I would recommend it as then you know the food will be super fresh. however, initially there was no ice in the soda machine and the bathrooms needed tending, but all in all a great experience and we will be back!! read more

The wings were not fried all the way and fries were burned Very disgusting shouldn't have to deal with if I pay good money for my food read more

Wingstop - Burnt french fries - Chicken Wings Near Me - Ann Arbor, Michigan

See all

This was really good. Hot lemon, garlic parmesan, bbq, and Korean bbq. My favorite was the hot lemon pepper, I feel the Korean bbq was objectively the best, but the lemon peppers tang and spice and subtle peppery notes made it feel like a affair with the pool boy too good to put an end to. I recommend starting off with the garlic parm, to build up the tension with everything else and make you think it can't get any better, when it absolutely can. The ranch dressing was all you could ask for, with a restaurant ranch vibe that we all know we want. Expect to pick up the food, take it back to your car, and be perplexed at the smells coming from the bag. You might even cheat and swipe a few fries and salivate on the way home. You get home, open up the bags, and black out. You wake up, surrounded by bones clean to a point you didn't think was possible. All of your friends are passed out around you from a flavor sensation you didn't think was possible from simple chicken wings. You are pleasantly surprised by lemon pepper glazed fingertips that you slurp up. You don't know if any of your friends are alive, or how much therapy you'll need to recover from this dopamine shock. I would like to personally thank the staff of wingstop and would like to apologize for ever doubting capitalism. read more