13 years I've been around and I've never ordered from this place. That was a mistake! The pizza was a delight (I ordered Hawaian) and the lady made it from scratch! I also ordered 2lbs chicken wings on a barbecue sauce, and it is probably one of the best I've had! Even covered in sauce the chicken is crispy, just wow! read more

Worst. Delivery. Experience. Ever. I hate to write negative reviews, but wow, after last night.. We ordered delivery from this location to my friends place in the york university village. The delivery guy showed up half an hour late, and my friend (a girl) went to go and pay/get the food from him. He then started yelling at her, saying "HOW IS THIS COOK ROAD? IT IS CLEARLY SENTINEL!" (They live in a townhouse complex, where the address is listed as cook, but the actual unit faces sentinel road) Most delivery guys we order from know this, and never have we had any issues. Or if they do, they call. He never called, and she told him that. He then started swearing, and basically just threw the food at her. My friend was close to tears. I almost wanted to punch him in the face. And I am never an angry person. Suffice to say, we didn't tip him. What a jerk. Anyways, the food was meh. The wings were okay, tasted like chicken. Though, we ordered 2 pounds and I swear it was like 30 pieces. Like for real. Substandard, but quantity talks sometimes. Lol. I had the burger too. That was good. Its what gives it a star. I'll probably try this place one more time later on, just to see if that same fuckface comes back. read more

This is not just a chicken wing delivery place! A great place for delivery of inexpensive burgers with good fries, spicy wedges or onion rings, or fall off the bone BBQ spare ribs, and fresh veggie sticks with ranch dip. We usually use the online Just Eat menu to order, but since we live just around the corner from Wing Machine, delivery is very fast. The burgers are excellent, the only catch is that substitutions are limited, eg. you can add mushrooms to a banquet burger but not add bacon to a swiss mushroom burger, go figure? and you have to ask them to leave the sauce such as BBQ sauce off. Other than that, no complaints. Where else can you get burger delivery? read more

I'd love to recommend them, but I've never been able to even taste their food because of the bait-and-switch they love to play. They are part of the "Just Eat" app and have listed my postal code as being part of their delivery zone, but twice I've tried to order from them (I didn't remember the second time time that it was the same place until I got the call) and I got a call a half hour later that I wasn't in their delivery zone. Coincidentally, both times my order was fairly small (one or two people with not huge appetites) and on a Saturday. So essentially, from what I can tell, they'll deliver to my area if it's slow and the orders are big, but otherwise I magically move out of their territory. So, if you want to deal with a restaurant that pulls that crap, go for it. read more

The food from it has always been alright an right the reason I even gave it a 2 star but the delivery service has always been awful. Funny enough it's not just one place it's been plenty unless of course your order seems to be big then it gets better. I'll personally never order from this dumb again. read more

A few of us ordered and got delivery to work. They forgot 2 of our wing orders and we had to wait 20 minutes for them to bring it. Then when I finally got around to eating the wings, half the wings were missing half the chicken, and the peices weren't in the box. It was gross. When I called back they couldn't deliver me new wings (because I wasn't in the same area that the wings had been delivered) and they couldn't give me a credit (because they "don't have that as a policy"). They told me a manager would get back to me and its been 2 weeks and I haven't heard anything. Worst customer service ever. We will never be ordering from there again. read more

*DO NOT EAT AT THE WING MACHINE AT JANE AND SHEPPARD!!!* I normally don't do this but i was so upset and unsatisfied with their service i just had to let everyone know don't waste your money and go there. I've been living in that area for a long time and was a loyal customer, because its really close by especially when your hungry and don't wanna wait for food. Anyways, they're under new management and these people are rude and nasty. I went in to order the 1/2lb wing combo instead of fries i wanted them to make it a poutine...The young boy at the cash (looks like the owners son) said "ok but that would be $1 extra" I said "ok". The lady/mom came spoke to him in their language in front of me (rude) then she looks at me and said "no we don't do that", then change her mind and charge me $1.50 instead i said fine. I also ordered a burger for my mother-in-law it didn't come with cheese so she said 75c for cheese "ok". I then asked "do you have cheddar or the process cheese in the plastic" (because i remember the old owners used cheddar cheese)The boy said "yes cheddar". In the process of making I notice she picked up a random slice of process cheese that was out on the counter for god only knows how long; because I spoke up and said I don't want that. I was told cheddar and if they didn't have that just let me know. Now the dad came out yelling at me saying "that's the cheese all wing machine use and I can take my money and go elsewhere. Not only that but they sell you either burnt dried up wings or stale food warmed up in the oven (not long enough) or microwave. I've seen them handle money and people's food at the same time without washing their hands. everything is just dirty. They do not take criticism or concern well. If you are not satisfied and you let them know why? they get very defensive and argue with you. Am not one to complain much because I know what its like having to deal with different types of customers/complaints and some times its not easy; but customers expect to get what they pay for and if for what ever reason you can't deliver at least be reasonable and understanding with them. What these people need to understand is that customers are the foundation of their business and if they are rude and cursing at everyone then they would soon have little to no customers, which will lead to NO BUSINESS. The food was horrible and the service was worst never again well they get a dime from me. I miss the old owners! read more

I ordered a medium pizza and a pound of wings. The delivery came a little late but the wings were delicious. I got the honey garlic flavour and they were moist and full of flavour. The pizza was average. read more

I was on hold for 6 minutes to place the order, requested 2lbs even mix drums and flats, operator said she cannot guarantee and would I like to speak to customer service? Unbeknownst to me I'd have to wait another 7 minutes for a Customer Service representative. My order arrives, of course NOT even mix, missing my dipping sauce and med fries vs family that I ordered. Called customer service again, waited another 8 minutes only for the rep to ask me if I ate any of the fries and there was nothing he could do! like are you kidding?? why wouldn't we eat the hot crispy fries?? we are starving! and you wanted me to return the med fries while I waited for the original family fries that I ordered???and this was your error!!!!what kind of customer service is this?? it has gone down the drain...I will never order from wing machine again, your wings are great, your service is terrible, your customer service even worse! how much do potatoes cost anyway ? alot cheaper than a losing a customer...Smart move. read more