I'v had this company out to my home twice for two separate issues and they we're completely…read moreincompetent. First time I had them out for an issue they said required parts from Oahu, three weeks later they came back and installed it improperly, I had them come back only to have the same guy jerry rig-it again. Second time, I had them come out and check a leaking drain pan, the technician said they would need to use nitrogen to clear out the, at which time he said the office would call and schedule a time. No call back. I called another company and they found the main issue that Scott's didn't. I don't like beating up companies as people make mistakes, but I didn't get good service. On a good note the office lady taking the calls was super nice.

Scotts Cooling ripped me off. The only positive thing I can say is they retuned my phone call…read morewithin 15 minutes and came out to my house on the Saturday before Memorial day. That was stepping up. Read more and you'll know why. Scott, when you were at my house you were here less than 1 hour, cleaned the outdoor unit, added 1 LB of freon, and failed to look further into the real cause of the problem. (which I found myself at the air handling unit, torn open ducting) This was an easy fix and you did not take the time to even check it out or repair it! We talked about working on overtime rates due to the holiday and I said fine but when you add it up Scott it was unethical what you did, for LESS THAN 60 minutes of work. I was left to repair the real problem myself. Truck Driving Charge $26 Overtime labor 3@ $158= $474 R-22 Freon $43.63 TOTAL with tax=$566.28 WTF, charging people $158 for driving across island and then again for driving back. That's $316 in made up bullshit, a complete ripoff. Furthermore you told me the dryer needed to be replaced and would email me a quote to fix that and also a separate quote to replace my entire system which is old and due to replace soon. I was open to that but your quotes or bids never came, no follow up, no calls, nothing. I ended up following up with Angel at your office and she said you would call me back and you still didn't! What a shame. If you are looking for professional service, with timely follow up, at an ethical price, Scott's Cooling is not the choice. If you want to refund me some $ and make things right I can adjust this review but as of this moment I feel violated.

After experiencing three subpar air conditioning companies for our past homes, we finally found a…read morewinner. Hi Life Air is part of Aloha Sheet Metal, as indicated on our invoice. For our newest home, we wanted a central a/c system over split units as central units not only look better on the inside and our cheaper to maintain, but also balances your entire home's comfort nicely, not just in certain rooms. After all was said and done, we have a beautifully quiet and energy efficient 5-ton Bosch system and WiFi thermostat. They also laid down plywood in the ceiling/attic to form a small storage area along with "paved" access to the air handler. We also had them install a range hood vent that exits out of the roof as we can't stand those worthless microwave/vent combos. And since we got rid of that useless appliance, we had them install a built-in microwave oven. OVERALL: More than just a/c installation & service. Professional, top notch workmanship, no hiccups. Highly recommended.

Ben and his crew did an outstanding job. High life air…read moreconditioning put a new split air conditioner in my condo. They did a fantastic job. The crew was very professional. I would highly recommend these guys. 100% satisfied.

I had Austin from ALLtemp service our A/C system today. He did a great job and kept our whit carpet…read moreclean. About three years ago ALLtemp installed a new 5 ton unit in our home and it's worked flawlessly. John and Linda

I just had my A/C split system serviced by Alltemp. Luke, the owner and his whole staff were a…read morepleasure to work with. The pricing was simple and clear. The technician was prompt and professional. The work was completed faster than expected. I will definitely be using Alltemp again in the future. I highly recommend that you contact Alltemp the next time you need help with your HVAC system.

Jeremy came out on a Sunday morning and serviced our a/c unit with very short notice, saving our…read morework day. I called many a/c companies in the past, and from now on, I will only be calling them.

Awesome, so super impressed. Very knowledgeable, and very informative. Jeremy and Reese were out to…read moremy house to do preventive maintenance on my central a/c system. Gave me a general rundown of how my system is operating and pointed out items to watch that could cause issues down the road. Love that they use thermal imaging to get a true read on the system and see if there was any conditioned air leaking into the attic. The price we talked about on the phone was what they charged no surprises.

I'm a remodeling contractor and needed help with hooking up the refrigerant lines to a mini-split…read morethat was purchased from Home Depot. Jordan came the next day, on time, and got the unit working quickly. He is easy to deal with, knowledgeable and dependable. Will definitely use him again and refer him to others needing HVAC work. Mahalo, Jordan!

My 15 year old AC stopped working a few weeks ago but I decided to get it fixed last week. I had a…read morecompany come out to fix it but it didn't seem to want to work. Unfortunately they informed me I had to replace the entire thing bc fujitsu no longer made my AC condenser. I received a quote but it seemed really high so I called several other places to shop around. Good thing I did bc the entire experience was excellent. I called Terry in the AM, he came by a hour or so later, gave me a great quote (~2000 less) and was able to install it the next day. The whole process was so easy and now I get to sit in my cool living room and write this review. All I have to say is this company is so professional, made sure my condo was cleaned up before they left and I was happy with their service. Their name guarantee AC is definitely what they provided. Thanks for the great work!

DO NOT DO BUSINESS WITH THEM. First they charge $225 just to look at the problem. Then they…read morecharged us another $225 for work that we did not authorize and which did not solve the problem with our AC. Then they threaten us with sending it to collections when we refused to pay for the work that we did not authorize and which did not repair the problem.

Tom and Trevor did a phenomenal job installing a new mini split system in our home. Tom's bid was…read morevery reasonable and included all equipment, installation, electrical wiring, drywall repair, repainting, etc. Tom even went above and beyond by checking our existing central AC system to ensure freon levels were good and that the equipment was working properly and this service was done at no additional cost to us. Tom is extremely knowledgeable, his communication was exceptional, he was very reliable and showed up when he said he would, all work was performed with the utmost courtesy and care to our home, and the project was completed ahead of schedule. All additional required support (Trevor, James and Lysa) were coordinated flawlessly and they were equally as courteous, reliable, professional and the work they did was exceptional. We can't express enough how pleased we are with the result of the project and would highly recommend Tom and his crew to anyone looking for a high quality, competitive and professional project.

Tom has assisted me with my air conditioning needs for over 3 years. He has gone above and beyond…read moreto make sure I am happy. When I bought my current home, he helped to get the aged a/c checked out and operational, eventually, he replaced the unit and move it to a new and better location at my property. In the past year, I built a cottage (ADU) and Tom handle the installation of the split system. It looks and works beautifully. I have referred Tom to many of my friends and clients and will continue to do so. Mahalo nui Tom for everything!

I have had the pleasure to work with owners Greg and his wife, Dawn for the past few months until…read moremy system was installed just a few weeks ago. It's nice to enjoy that cool comfort of air conditioning. It took a few months to get the equipment delivered to Maui(Expected supply chain issues.) The entire process was painless; from estimate to installation. Our dual, split system was installed in just 3 days, start to finish. They protected my home with drop cloths/shoe coverings,etc and installed the 5 interior units without damaging any flooring or walls. An amazing accomplishment. They outsourced the electrical work to Ikaika Lau Hee, who was very accommodating and efficient. He was in and out in only a few hours. I want to mention the great job from the workers, Chris, Dean and Devon. Overall, everyone was hardworking, friendly and educational. More importantly was the company's honesty. I was to get a $400 Hawaiian Energy rebate for the system. Dawn found that the rebate had been increased to $650 and passed it on to us, including it in the final bill. Thanks Dawn!! This has been a very positive experience.

Service guy Chris installed small, WRONG filter. I complained and they put me on a 'do not service…read morelist!' Some NERVE, the owner Greg and his office person Patti seem to take business for granted and are certainly not in the business of servicing customers! I am also reporting them to the BBB. DO NOT USE THIS COMPANY UNLESS YOU WANT STRESS and lack of care!