I purchased a custom king sized bed frame and a glass kitchen table, and am incredibly satisfied…read morewith the level of service and quality of products I received. The furniture is very well-made, and I received free delivery, with everything being setup perfectly and the delivery team was professional and swift.

We purchased a sectional from Selene 21 years ago and love it as much today as we did then. I shows…read morevirtually no wear, is cosy, comfortable and gorgeous. They are true masters of great pieces of furniture

I am so disappointed with Urban Barn's customer service. Every time I shop here, there seems to be…read morean issue with their system--this time with gift cards. Their gift card system never seems to work properly, and instead of finding a solution or making it easier for the customer, the staff make it feel like an inconvenience. Shopping here has been frustrating instead of enjoyable. For a store that positions itself as a higher-end retailer, I expected much better service and reliability.

I happened upon this place when I was shopping right next door. While the prices are steep, I…read moreloved the décor, which reminds me of Joanna Gaine's modern farmhouse style from "Fixer Upper." The store was empty, so it was nice to browse freely. I do wish the staff were more personable. We were walking around for almost 45 minutes and not one person approached us. I am not sure of the quality of their products, but we did get some great design ideas. Since this location is located in a strip plaza, there is plenty of parking!

Excellent Service and Beautiful Furniture!…read more I had a great experience with Urban Woodcraft from start to finish. Their sales team was friendly, knowledgeable, and patient in helping me choose the right piece for my home. They answered all my questions promptly and kept me updated throughout the process. The delivery was smooth and well-coordinated -- everything arrived in perfect condition. The craftsmanship of the furniture is outstanding, especially the solid wood materials and timeless designs. Customer service went above and beyond to ensure I was satisfied with my purchase. I truly appreciate the care and attention they put into both their products and their customers. I highly recommend Urban Woodcraft for anyone looking for high-quality furniture and exceptional service.

Super happy with my experience here! Everyone at the showroom was so nice and helpful, and my…read morefurniture got delivered way faster than I thought. Great quality, smooth delivery, and awesome service overall. Definitely worth checking out!

Earlier I wrote a 1 star review (that I've left below) but I went to the College st store in…read moreToronto. They've been so helpful and such a pleasure to deal with. They've managed to get me most of my order. And they helped with delivery and well pretty much anything I needed. I will definitely go back. The 3 pieces I've received are well made, stylish and assembly was super easy! Thank you College St Structube!! ----- I've been waiting for my small order for more than 3 months. I've tried calling a number of times with no luck. I can't get through to anyone, and the site says it will take days to answer any calls (even that would be appreciated). I'm attempting to reach them again today as I write this and have been on hold for two hours. They are ALWAYS experiencing "a very high number of calls".

I purchased a dining table from Structube. Within less than 6 months the leg had started to crack…read moreall the way through. I asked for a refund or replacement as the table was practically new and the response given was " Acacia is a natural hardwood, and variations such as cracks, splits, or checking can occur over time due to changes in temperature and humidity within the home environment. As wood naturally expands and contracts, these changes may result in cracks forming along the grain, even within the first months of ownership". Structube sells sub par items that break down instantly! Do not waste your money please! IKEA is better quality!

I recently purchased four chairs and table from Gaetano at Alta Moda…read more While the price isn't as cheap as IKEA, the quality is miles, maybe light years ahead. The showroom is huge with tons of options to choose from. I really enjoyed know the factory was in the back and my custom fabrics and selections were made by hard working Canadians. Highly recommend for good quality furniture. Or custom requests.

Horrible quality furniture. I ordered a kitchen table and chairs with custom selected stain colour…read more When the items were delivered, the paint finish was all spotty. Turns out there was 'oil' in the compressor used to paint the pieces. What an ordeal to get them fixed. Horrible customer service, made me feel like it was my fault. The items were eventually repainted, but months later, the paint is peeling. Spend your money elsewhere - stay away!

Our exp with Ashleys started good. We purchased quite a bit of furniture so they were so nice to…read moreus. Having problems with a piece and absolutely no help what so ever. Customer service extremely rude and refuse any help. Please beware. I wasted money. They will not honour any warranty issues. Horrible company.

When you are planning to buy furniture from ashley , do not give your phone number and address to…read morestore sales representative first .Sales person pretend to ask your information for an estimate When you're curious about the price of the furniture promotion, but there's a trick . No matter which ashley store you bought from and which sales person who helped you , the commission goes to that person who collected your information first. Even if you can buy it at a better deal at another ahshely store, it is difficult to trade because of that seller. i have very bad experience from 7979 weston Rd woodbridge salesperson . He did which I mentioned to me. He was so rude and didn't like the service, but he made a profit like this. The most horrible thing was for price match , i had to deal with this person even though i don't want contact him anymore this is what ashley policy is ,so i contacted him because I didn't have a choice. When I first called him, First , he asked me sending a sales order for price match by text , so I did as he said . i called him again because he didn't contact me after hours. he said he couldn't find the price on the website this time, so secondly, he request me to find price on the website and send him an email. so i asked him "If you want to make this request again, why didn't you reply me when you get my email ?? then He spoke to me. There are 100 customers waiting for him and he doesn't have time for this matter ;moreover, thirthly , he requested me again , find out every single items pictures with price on website which you claimed about and send him an email . I can not believe this situation. I have spent more that 6000 cad and treat me Without any respect as a customer. he could find it in ashley company website with the model numbers. I am a newcomer ,so he knew I have difficulty with English. I felt that the salesman was ignoring me and look down to me Because of matter I asked the ashley customer headquarters for help ,but only they said that they can report to his store manager to solve problem but The store manager didn't help me or call me too I've been waiting for three days so far to get an answer from him still no one contact me !!!!!!! worst experience i have ever had . I don't want to give even one star to this store. there was no choice DO NOT GO THIS STORE !!!!!!!!!!!! Terrible service !!!!!!