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    Urban Woodcraft

    2.5 (6 reviews)
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    Ashley HomeStore

    Ashley HomeStore

    1.6(16 reviews)
    4.4 kmPine Grove
    $$$

    Our exp with Ashleys started good. We purchased quite a bit of furniture so they were so nice to…read moreus. Having problems with a piece and absolutely no help what so ever. Customer service extremely rude and refuse any help. Please beware. I wasted money. They will not honour any warranty issues. Horrible company.

    When you are planning to buy furniture from ashley , do not give your phone number and address to…read morestore sales representative first .Sales person pretend to ask your information for an estimate When you're curious about the price of the furniture promotion, but there's a trick . No matter which ashley store you bought from and which sales person who helped you , the commission goes to that person who collected your information first. Even if you can buy it at a better deal at another ahshely store, it is difficult to trade because of that seller. i have very bad experience from 7979 weston Rd woodbridge salesperson . He did which I mentioned to me. He was so rude and didn't like the service, but he made a profit like this. The most horrible thing was for price match , i had to deal with this person even though i don't want contact him anymore this is what ashley policy is ,so i contacted him because I didn't have a choice. When I first called him, First , he asked me sending a sales order for price match by text , so I did as he said . i called him again because he didn't contact me after hours. he said he couldn't find the price on the website this time, so secondly, he request me to find price on the website and send him an email. so i asked him "If you want to make this request again, why didn't you reply me when you get my email ?? then He spoke to me. There are 100 customers waiting for him and he doesn't have time for this matter ;moreover, thirthly , he requested me again , find out every single items pictures with price on website which you claimed about and send him an email . I can not believe this situation. I have spent more that 6000 cad and treat me Without any respect as a customer. he could find it in ashley company website with the model numbers. I am a newcomer ,so he knew I have difficulty with English. I felt that the salesman was ignoring me and look down to me Because of matter I asked the ashley customer headquarters for help ,but only they said that they can report to his store manager to solve problem but The store manager didn't help me or call me too I've been waiting for three days so far to get an answer from him still no one contact me !!!!!!! worst experience i have ever had . I don't want to give even one star to this store. there was no choice DO NOT GO THIS STORE !!!!!!!!!!!! Terrible service !!!!!!

    Urban Woodcraft - furniture - Updated May 2026

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