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Windsor Counseling Services

5.0 (1 review)
Open • 8:30 am - 7:00 pm

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4 years ago

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Foundations Counseling - Family Counseling in Fort Collins, Colorado

Foundations Counseling

3.3(23 reviews)
9.9 mi

Therapist was fine but i was entirely put off by their assertiveness on collecting payment, AND by…read morehow antiquated and unsecure their payment strategy is. Regarding the latter, they want credit card info typed into a PDF and emailed; there are dozens of secure invoicing and payment options out there but seems like THEY want the actual CC numbers despite how unadvisable that is anymore. I had to cancel on a same day appointment for a legit reason, and they charged full payment hours before the appointment was scheduled. Its like they're giddy to make a free buck. After I paid for a different session both me and my partner were still contacted multiple times about payment. It seems like there's a complete absence of any system of billing, tracking payment, etc. Similar to another reviewer, we paid $180, with a hard stop at 45 minutes. We stopped going, mostly due to the odd vibe of the place when it came to money. I understand it's a business, but maybe go about it in a way that feels like clients' well-being is also a goal. Check (former) employee reviews on Glassdoor for some of their perspectives about the place. Wish I had seen those prior. Aligns with my experience on the assertive money-making vibe of the place. And raises a lot of other concerns. summary: therapist was fine but the business/admin side of it all seemed awful. There must be better options.

I had a few sessions with Alyssa Lapp and she was by far the WORST THERAPIST I have ever had. I…read morecan't believe she even has a license and is working as a therapist. She can't hide her own thoughts in her facial expressions -- which seems like something a trained therapist would know how to do. I said something political in a session that must have offended her point of view because her face changed instantly. In the subsequent sessions, when I asked for her advice, she would simply say, "It's whatever you think." Over and over. I told her I really wanted her professional opinion, but I still got nothing more out of her. I did not schedule with her again. I still want a refund! :) Luckily, I now have a fantastic therapist whom I trust and who gives great advice for me to try out. I'm very happy I dropped Alyssa. My guess is that if you're a young, cute white woman, you will click just fine with her, but not if you fall into any other categories.

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Windsor Counseling Services - c_and_mh - Updated May 2026

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