Had very tiny chip. Came out to fix the fix caused a 2" crack which kept growing. Had windshield…read morereplaced 12/05/25. Was told I would receive a check for the $125 I paid for the original chip"fix" in the mail the next week. It is now 1/30/26 and I have spent over 1 hour on 3 phone calls each time telling me I would b receiving my check promptly. Drove to the store today (1/2 hour ea way) to collect check. Of course no check. When I had to pay for my windshield I paid. Don't understand how I can send money 3000 miles away in 30 seconds and it takes a company like safelite 2 months and counting to send me $125

Excellent friendly customer service, surprisingly fast replacement offers my windshield. Thorough…read morefollow up on everything

I highly recommend the Glass Doctors in West Bend. They were able to fix my window the same day. I…read morecalled another local glass repair shop and they wouldn't have been able to even get the glass for 10 days and the price was over $200 more. These guys are great. They picked up my car from work, fixed it and delivered it back in two hours. Professional service. You are missing out if you don't use them.

From the owner: Cracked windshield or damaged auto glass? Glass Doctor Auto of West Bend provides glass repair and…read moreglass replacement for vehicles, including chip repair and full windshield replacement, with safety as the top priority. We'll explain what's needed in plain language and take care of the details so you can drive with confidence. Proud to serve our community as a Neighborly company. Contact us to schedule auto glass service.

We had a small crack (approximately 1-2 cm) in our windshield that needed filling to keep it from…read morespreading. My wife looked at reviews on Google and found this establishment and saw that the pricing was quite reasonable. She contacted them to do the work. The bill was $85. The work, as you can see in the picture of the billing receipt we received, was guaranteed. The work did not hold, the crack spread, and we contacted the company for a refund. Up front, I will say we did receive our refund eventually. However, it was how it was handled, in part, that led to this low rating. Normally, I would not go out of my way to describe the situation in detail, but please see this as a kind of public service report. First, my wife texted the contact person to arrange for a refund. He was already gaslighting her that it wasn't his fault the work did not hold. His reply was curt. In my opinion, it was rude. But, he agreed to come see it. When he arrived, he was agitated enough that my wife asked me to accompany her with the person to our car. He was rather aggressive and rude to us both. When we reminded him of the guarentee listed on his website and the billing receipt, he became extremely agitated, stated that another hit caused the crack to expand and he did not think this was his responsibility to refund. We disagreed. He swore under his breath, pulled out his wallet and said he'd refund. However, he did not have the cash on him and hurriedly stated he'd mail us a check. We were not confident he would, but to his credit, he did. If this was the end of it, I would not bother to write this review. Maybe he had a bad day. We all lose our cool from time to time. It is the next action he took that led to this low rating. After his rude behavior, he was so flustered, he jammed his wallet back into his pocket, got into his car, and sped away at a dangerous rate of speed from our neighborhood. We have dozens of small children who walk and ride bikes and scooters. We have people with disabilities and older adults who don't move as quickly as they used to move. His driving was dangerous! I'm grateful nobody got hurt as he sped out of the neighborhood. It was a thoughtless, reckless, immature action that could have ended tragically. Certainly not worth $85. If I'd have known he would have done that, I would not have bothered with the refund! I'm just glad he mailed it and did not return to our neighborhood. I would not have wanted him endangering anyone I know with his demonstrated reckless. This review is for your consideration when hiring car windshield repair service. Post script: We had the windshield replaced at the nearby Safelite Repair in West Allis. Expensive service (safety system required recalibration), but consummate professionals.

Jim did amazing work and saved us from having to pay for a new windshield. I called him on a…read moreSaturday and he was at our home within an hour and repaired the windshield quickly and did an amazing job. He was cheaper than the other companies and was able to come 4 days sooner than the other companies which was important so the chip did not spread. He was very professional and did a top quality repair. I highly recommend his work!

Notified representative off the bat that I was located in Appleton and would have to travel to the…read moreOzaukee area for installation. The representative did not express any issue with this and quoted me and inquired about installation time. Plans seemed to be going smoothly, and I had eventually sourced glass from a nearby recycling center. Eventually, while discussing my travel to the area for installation, the representative suddenly claimed that they were unable to do the installation as they needed to "roll through [their] day" and I was instead expected to leave the car and payment. When further inquiring about making this plan work, the final message of the conversation was "Maybe have someone in Appleton do it". Do not allow this "service" to waste your time.

Today was the fourth time I used this company. They are always on time, fast and professional…read more They replaced the windshield on our F150 in less than an hour. I highly recommend this company. Their prices are also very reasonable. Support local business!

Got backup cam installed. Said 1 year warranty…read more Stopped working 10 months in. Power still to camera but not appearing on screen. Uses electrical tape instead if solder. Yelled...literally YELLED at me for doubting his work. He gets "offended when people ask him to double check his work" and needed a prepayment to take a look and see what might be wrong. Took it to the dealer prior and they told me they couldn't help and go back to the after market install guy. Idk why he yelled at me that the camera HE INSTALLED stopped working. What good is a 1 year warranty if you're gonna make me pay again anyways? Ps - dealer charged me $0 to take a look. Poor customer service and treatment. Would not reccomend. In reply to Bruce - I was hoping my 2nd guy was the kind of guy to fix it. Jokes on me. Thanks for the extra electrical tape!

The owner did many jobs for me remote starter works wonderful. Very knowledgeable and fairly pricedread more

My car which has been filthy, inside with dog fur and outside with mud, like bright and shiny…read more.. almost new! The detailing was a Christmas gift but i had trouble scheduling it because I never seemed to have a day or two when I didn't need it or a day or two when the weather wasn't crappy. The owner was so patient as I scheduled and rescheduled

I had my two front door windows done and also added a sun visor. Great customer service. They get…read moreyou right in and make sure your happy when they are done. Quality work every time. Price is super reasonable. The job also comes with a warranty. Would very much recommend.

These guys are the best. I only had a little, yet I'm sure annoying, fix to my bumper and they took…read morecare of it so quickly. Their kindness and professionalism is A+! I highly recommend!

I made an appointment online and arrived on time. After explaining to the receptionist what I was…read morethere for and letting her know that I would be paying out of pocket, that there was no insurance claIm, they seemed completely uninterested. I explained that I had received one other quote to which she replied, "I'm sure that whatever the other quote was, ours will be the same or higher." Someone came out with me to look at the car but would not give me an estimate. He said they would have to take the car apart first. I've never been to a body shop that would not give me a written quote. This appointment was a big waste of my time. I've never felt so unwelcome at a business.

I took my car in for a minor repair of the front right fender. Originally, when I booked the…read moreappointment, he said it would only take a few hours to repair(I requested a buff and touch up only). When I got to the appointment, he told me they were behind due to weather and I wouldn't get my car back until very late in the day. Good customer service would have been conducted in a form of better communication and a phone call. I should've received a phone call and been told they are behind today and been given the option to proceed or not. He wasted my time and my friends. I need my car this afternoon and I had to cancel the appointment. I'm sure they do good work, but this was unacceptable. Do better with your communication.

I took my 1967 Impala classic car here to have some bodywork done. Mike and his team did an…read moreexcellent job. I was so impressed with the exact color match and when they were done, you would never know there was ever a problem with this car. Their quality of work is outstanding and their price is fair.

I have had multiple vehicles tinted and each time has gone smooth with no issues. The communication…read morewas great and the service and products are excellent! The prices are incredibly fair especially when compared to the quality of the work! I will continue using and recommending Shadow Man for all tinting in the future!

He's a very unpleasant person to deal with. If you don't agree with him, he'll start yelling at…read moreyou. He's just not worth talking to. His work on my car was so subpar.