gutters Cleaned
Widow Ninjas were supposed to arrive between 1:00 and 1:30 pm. They arrived instead at 10:15 am. I received a text at 10:31 saying they had finished cleaning the gutters. I can see pine straw in the gutters and hanging from the gutter.
I told the guy who arrived three hours early to inform the office not to charge my card I left on file and I told the guy who answered the phone as well. These people charged my card anyway even though I cannot verify that they completed the job. I called several other gutter cleaning companies who told me the gutter cleaning would take four to five times the amount of time Window Ninjas spent to complete the job at a minimum.
They were at my house for a total of NINE minutes. I was leaving when they arrived at 10:10am for the gutters. I was headed to an appointment less than two miles away. By the time I arrived were I was going and entered the building, I received a text stating they were done. The nine minutes included parking the truck, getting out of the truck, getting the ladders and equipment to clean, putting the ladders against the house and cleaning the gutters and the downspouts on a two story house. (Impossible) Window Ninjas told me twice they were going to send me pictures of the clean gutters on two occasions. I never received the pictures.
When I arrived home, I could see pine straw and debris hanging from my front gutters and large clump of debris in my rear gutter. They left debris in my driveway and a large bag of debris near my trash can. When they came back the next day, they did nothing and was gone in a few minutes. The large areas of dirt was all over my driveway and the bag of trash they in my yard was still in my yard. They could have brought the bag of trash with them. They are ripping people off. Window Ninjas came back the next day. Again, I was leaving when they arrived. I attempted to talk with the guy, but he very rudely completely ignored me and refused to talk with me. He just kept walking while I was talking to him as if I did not exist.
I have left several messages for someone in charge to give me a call. No one ever returned my phone call from Window Ninjas. I left several messages for the regional manager whose name I was told is named Gave Salians, never returned any of my request for a call. Salinas never returned my call; however, taunted me by sending five emails requesting I provide them with a reference. I told the two men who answers the phone that I would give them a reference to reflect their awful service. This company quoted $193.00 to clean the gutters. At this rate, they are making $193 for less than 10 minutes of work.
I had an appointment for them to clean my gutters. I planned on being at home when they did the cleaning; however, they arrived three hours before the scheduled time. Many contractors do not care at all about what the customer wants and think it is alright to show up when they choose instead of the time which they agreed. read more
