I will begin by saying that the company did a great job on my property for the most part. They were able to remove most of the algae and debris from my patio screen enclosure and left it looking almost new. However, it was the unprofessional, combative, accusatory, and lackluster response from the manager Juan which negates any of the above. I hired Window Hero Boca Raton in February to pressure wash my patio enclosure. They came and cleaned my patio screen enclosure and left it much cleaner than before as I described above. However, they left many damages to my property in the process, including rust stains on the walls, chipped paint, residual chemical left on the screens, and holes in multiple screens. After the job completion, I brought this to the manager Juan's attention and he initially blatantly lied and told me that it was not Window Hero who caused the damages, even though I have cameras on my patio and have proof that Window Hero caused the damages (Window Hero was also the only company that worked on my property that day). Once I explained to him that I knew for a fact that the damages were caused by his company and that I had proof, he then changed his story completely, accepted responsibility, and asked for me to send him an estimate for the screen repairs. He refused to repair the damaged paint and instead stated that it was not the responsibility of the company. He also stated that I would have to remove the stains from the walls myself, even though it was caused by his company. Window Hero Boca Raton put holes in four of my screens during the job. The estimate for the repair of the screens was $765, which included the repair of a screen that I previously damaged. The repair of the four screens that they damaged alone was $640, which was way more than the price of the job itself ($405). When I provided Juan with the estimate, he stated that the company would only be paying $150 for the repairs because this was according to the "contract". I explained to him that Window Hero damaged four screens during the job, and that it would only be fair if they paid for what they damaged. Juan then accused me of trying to "blackmail" him and the company in order to get a discount. He also tried to get out of paying for my screen repairs by telling me that they were "probably more than twenty years old", when in fact I replaced them after moving in a few years ago. I was absolutely offended and baffled at his statement. I had never in my life had a company make an accusation like that against me before. I explained to him that what's fair is what's fair, and that they should be paying for everything that they damaged. He insisted that they would only be paying $150 and stated "the contract is the contract". Ultimately, I ended up paying almost $500 out of pocket for the screen repair, which was more than the cost of the pressure wash itself! DO NOT GO TO THIS COMPANY!!! They care more about a contract and profits than the customer! They will damage your property and Juan will make every excuse in the book to avoid paying for repairs!!! I will never use this company again and I don't recommend them to ANYONE!!! read more