I used this company several years ago without a problem. Recently I contacted them to rescreen one screen, one screen door and replace one screen that was missing. The appointment was made and I arranged for someone to be at the house during the time window I was given. No one arrived so I contacted the company.
I received a call from the technician, Anthony. He said he was running late but would be there. When he arrived he told the person at my home that the cost was going to be $225.00. The person at my house asked Anthony to contact me to verify if I wanted my sliding screen door replaced or just rescreened. He never called me but told the person at the house he did and left with my check for $225.00 without performing any work.
I immediately contacted Anthony back via text after learning he left my house with $225 and had done no work. I told him I did not want a new sliding screen door, I had asked for my existing door to only be rescreened. I asked him to please return to the house, do the work I had requested and that I was on my way to meet him and would provide another check for the correct amount of $130.00, the amount he had told me it would be without the new slider. He replied that he would not be able to get back to my house until the next day and that he was already on the other side of town, even though he had told me earlier he had another job just down the street from me after mine. He told me he had my check and would refund $95.00 to me the next day when he arrived. He told me he would be there in the afternoon. I told him that would be fine.
The next day was Friday and I was home all afternoon. At 2:44 PM I contacted Anthony asking what time I could expect him. He replied that he was finishing up a couple large orders and then had three small orders, one of which was mine and to expect him around 5 something. He apologized that his day was full. He also assured me he had my refund.
At 5:55 PM, I contacted him asking when I could expect him to arrive. He replied back he was waiting for payment from a customer and that I was next on his list and to expect the installation to take 30 minutes. He again apologized for things taking so long.
At 6:20 he contacted me back saying he was no longer going to wait for payment and was going to to "run over and get you installed now". I said OK.
I received a text back at 6:34 saying he had just pulled up and was starting on my back first. I opened my side gate, went out in front of my house and to my surprise, no one was there. I sent a text back saying that i was in front and he wasn't there. He replied, were starting on the backside to which I replied, I live in a single family house and there is no way to get to the backside. I sent my address and his reply was "oh this is Russ". Of course I said yes. His response was "OK no were not to you yet you're a little five minute job is so easy it's ridiculous. Your two orders away."
At that point I told him not to worry about the job and that I would find someone else. I also told him I would put a stop payment on my check since he hadn't performed any work. His exact response was "We already cashed a check so we're gonna get paid no matter what."
Unfortunately, by that time it was 6:52 PM, not the afternoon as he originally told me, and I was off to dinner. He came to my house, and my cleaning person was there. Told my cleaning person some random story to be let into my house after I specifically told him not to do the work and replaced the screens.
From a simple 30 minute rescreen scheduled for a thursday morning, to two days of waiting and the nightmare of him entering my house after I told him to not do the work, I would definitely recommend you find another company to work at your home or business.
On another note, my check that he took before performing any work was cashed at Rapid Cash and since I placed a stop payment on the check, they are coming after me for the $225.00 plus fees.
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