Buyer beware. If a zero-star rating were possible, I would use it. Please read this before signing anything with Windmill Homes, specifically Greenspire in Windsor.
We purchased a $1M home from this builder, and it became one of the most stressful and costly experiences we've had in any home purchase.
What went wrong:
Significant quality issues hidden behind otherwise seemingly attractive finishes (including air vents that were still factory sealed)
Multiple items left unfinished at closing despite prior assurances (see photos for reference--these only scratch the surface of the issues encountered)
Work that raises serious concerns about how it passed final inspection
After closing:
Communication declined immediately after closing. Concerns were dismissed, and interactions with the new owner, Lisa, and the general contractor, Jordan, were unprofessional and dismissive when we requested items be addressed. There was a clear lack of accountability and follow-through. The general contractor did not demonstrate experience consistent with professional residential construction standards and stated directly to us that his background was as a mechanic, not in homebuilding. In addition, contracted tradespeople behaved inappropriately on our property in front of our child after the sale; despite photo and video evidence, our concerns were dismissed, with Lisa stating they "stand behind their trades" rather than addressing the behavior.
Important context:
We have built and renovated multiple homes and understand construction standards. The level of craftsmanship and lack of completion in this home was well below industry expectations and anything we have previously experienced.
Resolution:
We involved attorneys; however, the builder's contract is structured in a way that heavily favors the builder, resulting in additional time and expense without resolution. We were also asked to sign an NDA without a meaningful path to resolution, which raised serious concerns.
Not just our experience:
We later learned that many other neighbors and homeowners in the Greenspire neighborhood reported similar issues. Some described ongoing distress and difficulty resolving concerns, while others noted they were unable to meaningfully negotiate during the "custom" build process after placing deposits.
Outcome:
We invested thousands in additional funds to correct deficiencies and were ultimately able to sell the home to move on. We recognize many buyers may not have that option.
Bottom line:
Do not rely solely on appearances or assurances--even written commitments, such as post-close completion lists, were not fulfilled in our case. We moved out seven months after moving in, and the home still had outstanding items. Ensure all work is independently inspected, thoroughly documented, and fully resolved prior to closing. read more